NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Cultural competence hub

Leaders in the cultural competence and equality, diversity and inclusion (EDI) agenda for pharmacy practice recognise the need for pharmacy professionals to engage with the available learning as the first step to reducing prejudice, discrimination and inequality in the profession and in our interactions with patients and the public. You can explore the range of learning resources CPPE has produced and signposted to from this page, to support you to meet your learning needs for culturally competent person-centred care.

Culturally competent communication in person-centred care

How confident are you about your culturally competent person-centred care? Do you:

  • fear saying the wrong thing or causing offence?
  • struggle with the right words and phrases?
  • make mistakes with pronouncing unfamiliar names or words?
  • lack knowledge about different cultures and communities?
  • have good intentions and mean no harm - but end up doing so?

This programme focuses on the words, terms, phrases and communication skills that demonstrate dignity and respect towards people from a wide range of cultures and communities. It builds on the foundation knowledge from the Seeing you better: Culturally competent person-centred care learning campaign, which you can also access on this page below. We have enabled the voices of people with lived experience of inequality, prejudice or discrimination to deliver large parts of the narrative in the programme. We listen and learn from them about the problems that culturally insensitive language can cause and their suggestions on the small differences we can make that can have a huge and positive impact on people’s wellbeing and their sense of belonging. Click here to access this programme.

Guest contribution blog posts

Coming soon.

Does cultural competence and EDI practice involve treating everyone in the same way?

Am I culturally competent if I don’t ’see’ things such as a person’s skin colour, religion or sexuality?


To find out the answers to these questions, we invite you to read our series of guest blog posts in which key individuals in the pharmacy profession describe their experiences of prejudice or inequality. Reflect on the stories about how individuals have unintentionally caused offence to someone, because of their culturally insensitive language or behaviour. Learn about the changes individuals have made in their interactions with diverse communities to demonstrate dignity and respect for our differences. We hope these blogs will inspire you to identify your learning needs for culturally competent person-centred care and to explore the range of learning resources available.

Seeing you better: Culturally competent person-centred care learning campaign

This campaign will help you to actively seek knowledge about the experiences of people from different cultures to your own, and enhance your understanding of them. You will learn the importance of sensitively asking questions instead of making assumptions about a person’s beliefs, values, needs and/or concerns. You will explore how to identify a person’s needs and preferences and treat them with dignity and respect regardless of their race, religion, physical or learning ability, gender, age, sexuality, current health, socio-economic status, or how they choose to live.


You will reflect on your knowledge, understanding and awareness of how to deliver culturally competent person-centred care and develop plans to improve your practice. There are 10 challenges for you to work through – access the campaign here.

Culturally competent person-centred care gateway page

Our Cultural competence gateway page signposts you to key learning resources, tools and guidance that will help you define what is meant by ’culture’ and to see how it impacts a person’s values, beliefs, behaviours and decision making about their health. The resources will help you develop your culturally competent person-centred practice, and your role in addressing health inequalities and improving patient safety. You will learn about transforming relationships with patients, colleagues, the public and different communities and raising the bar for culturally competent person-centred practice.


Click here to access the gateway page.