NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Culturally competent person-centred care

FalseplayTrue

This page signposts you to key learning resources, tools and guidance that will help you define what is meant by ’culture’ and to see how it impacts a person’s values, beliefs, behaviours and decision making about their health. The resources will help you develop your culturally competent person-centred practice, and your role in addressing health inequalities and improving patient safety. You will learn about transforming relationships with patients, colleagues, the public and different communities by demonstrating dignity and respect.

Falsequestion-signTrue
FalsepairedTrue

By completing these modules, you will be able to define what is meant by culture and the impact it can have on a person’s health. You will learn about the impact of your own beliefs, values and cultural roots on the care of people who are not from your own social or cultural group. You will also learn how to adapt your communication skills to deliver culturally competent person-centred care.

TruelaptopFalse

In this programme, you will learn what is meant by health inequalities and how it affects people. You will identify the needs of your local population to provide a tailored service that meets their needs. You will also learn how to work with the multiprofessional team to manage and prevent long-term conditions while reducing health inequalities.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what is meant by health inequalities and how health inequalities can affect individuals
  • explain pharmacy teams’ unique role in addressing health inequalities by delivering health promotion, prevention and improvement interventions to prevent and support the management of long-term health conditions in the community
  • recognise how pharmacy can work with other local organisations and members of the local community in order to enable better access to healthcare services
  • use the knowledge that you have gained about the needs of your local population in order to provide a more tailored and individualised service
  • apply what you have learnt to deliver personalised care to those who access your services, recognising the both the positive and negative impacts that these interactions may have on each person.
FalsepairedTrue

This e-learning uses real-life stories to illustrate some of the challenges the medically under-served face in managing their medicines. It has been co-produced by a team of researchers including Nottingham University and the National Institute for Health Research.

Falsedownload-altTrue

This is a downloadable programme that enables you to describe the key communication and consultation skills and techniques required for person-centred care. You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices. The programme also develops your skills in engaging the person in shared decision making and enabling them to be a true partner in the consultation.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
FalselaptopTrue

This is a video-based programme where you will watch experts demonstrating the key phrases, skills and techniques for a person-centred approach to consultations. The interactive activities will help you apply your learning to practice and make best use of the time during a consultation. You will also be able to explain the concept of clinical empathy and how to demonstrate this in practice.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • apply key phrases to facilitate a patient-centred approach to your consultation
  • demonstrate appropriate skills and behaviours to ensure the best use of time in the consultation
  • explain the concept of clinical empathy and how it can be demonstrated
  • rate consultation skills and techniques more confidently in preparation for the Consultation skills for pharmacy practice assessment.
TruelaptopFalse

Transgender healthcare - consulting with dignity and respect

This resource is not currently available to you, click for more information.

This programme looks at some of the issues the transgender and non-binary community face when accessing healthcare services. The interview panel address these issues in relation to community pharmacy practice and discuss some of the measures pharmacy can take to make sure they provide an inclusive and supportive person-centred service for people in the transgender and non-binary community.


1h:00m (for events this includes pre and post event learning)


Learning Objectives:

By watching this interview and completing the associated activities in the programme you will be able to:
  • describe some of the issues the transgender and non-binary community face within healthcare
  • introduce measures to make your pharmacy more inclusive and a safe space for the transgender and non-binary people accessing your services
  • demonstrate a team approach to supporting transgender and non-binary people with health and social care issues.
Truedownload-altFalse

This distance learning programme will enable you to support people with a learning disability and their families to manage behaviours that challenge, in line with National Institute of Health and Care Excellence guidance. It will also empower you to adopt a holistic approach to medicines optimisation to help people with a learning disability to be involved in the consultation when they can and to make the most of their medicines.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • categorise a range of learning disabilities and the differences in capability that can occur in each of these
  • describe key policy drivers that support change in the management of people with a learning disability
  • explain consent to a person with a learning disability and recognise when to involve family members, carers and support workers in the consultation
  • demonstrate patient-centred consultation skills and behaviours to meet the needs of people with a learning disability
  • promote physical health and wellbeing and support patients to manage their concurrent physical health conditions
  • identify people with a learning disability and concurrent mental health disorder and provide them with advice and support
  • support people with a learning disability and their families to manage behaviour that challenges, in line with National Institute of Health and Care Excellence guidance
  • explain the importance of a holistic approach to medicines optimisation as a strategy to help people with a learning disability make the most of their medicines.
Falsedownload-altTrue

On completing this learning, you will be able to adapt your person-centred consultation style to support older people with their medicines use, especially those who are frail or have mental health problems. You will also learn about the impact of the physical, behavioural and socio-economic challenges faced by older people on their use of medicines and how pharmacy services can support them.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the importance of taking a person-centred approach to support older people with their medicines use, which reflects the differing needs of older people, especially those who are frail or have mental health problems
  • outline the healthcare settings commonly used by older people, the role of various people who provide care for older people and the role of pharmacy in supporting the safe transfer of care between settings
  • describe the impact of the physical, behavioural and socio-economic challenges faced by older people on their use of medicines and how pharmacy services can support medicines optimisation
  • describe the effects of ageing on the pharmacokinetics and pharmacodynamics of medicines and the causes and consequences of polypharmacy
  • outline the role of the pharmacy team in safeguarding vulnerable older people.
TruelaptopFalse

Consulting with people with mental health problems

This resource is not currently available to you, click for more information.

In this programme you will consider what is different about consulting with people with mental health problems. You will also recognise the impact of stigma and discrimination experienced by those with mental health problems and how to adapt your consultation style to address their needs and concerns.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

After completing this e-learning programme, you should be able to:
  • describe the mental health treatment gap and the importance of parity of esteem (valuing mental health equally with physical health)
  • recognise the impact of stigma and discrimination experienced by those with mental health problems
  • select the key national practice standards most applicable to pharmacy consultations with people with mental health problems
  • reflect on your consultations with people experiencing mental health problems
  • maximise the effectiveness of your consultations in this field by applying person-centred skills and behaviours
  • identify possible risks in your consultations with people with mental health problems.
TruelaptopFalse

This learning will support you to adopt a person-centred approach to involving people with dementia in consultations and decisions about their treatment and health.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • discuss the importance and benefits of involving people with dementia in consultations and decisions about their treatment and health
  • describe the skills and techniques needed to engage and communicate effectively with people with dementia
  • identify some key national practice standards most applicable to pharmacy consultations with people with dementia
  • recognise and address the challenges of a three-way consultation
  • apply the knowledge, behaviours and person-centred skills needed to maximise the effectiveness of your consultations with people with dementia.
FalsecheckTrue

This e-assessment is linked with the CPPE Health inequalities e-learning programme and assesses you on the learning objectives within that programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Health inequalities e-learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks.
FalsepairedTrue

Mind the gap is a clinical handbook of signs and symptoms on black and brown skin. The project aims to highlight the lack of diversity in medical education, particularly in dermatology.

FalsepairedTrue

NB: Subscription may be required to access this full resource

Please help us improve our website by letting us know what you like and reporting anything that isn't quite right.