CPPE Cancellation policy

The following will apply if CPPE cancels a workshop*

  1. CPPE will notify you of the cancellation of a workshop you have booked, no later than 10 days before it is due to run.
  2. CPPE will do this by email whenever possible (you will be requested to send a 'read' receipt) and by letter.
  3. A notice informing that the workshop has been cancelled will be posted at the venue.
  4. In the event that the workshop is rescheduled for a later date, CPPE will notify you by letter to enable you to accept or decline.

* In exceptional circumstances CPPE may cancel a workshop at very short notice - e.g. due to facilitator ill health, fire at venue etc. In this event both the CPPE tutor and CPPE administration will make every effort to let you know in advance. Please make sure that your contact details are correct on our website to help us with this.

If you have a cancellation reference number access the payment page.

The following will apply if you cancel a booking:

  1. Bookings will only be processed subject to acceptance of CPPE's right to charge a fee for late cancellations and non-attendance.
  2. All cancellations must be notified to CPPE head office in writing. Acceptable means of communication include letter, fax and email.
  3. CPPE will respond to all requests for cancellation with an outline detail for not attending within seven working days and will provide a cancellation reference.
  4. No fee will be charged where CPPE received notification of the cancellation ten days or more prior to the learning event date.
  5. Cancellations received with less than ten days notice, but two or more days before the workshop, will be charged at £25.
  6. Cancellations received less than two days before the workshop and non-attendances will be charged at £50.
  7. If you don't pay the cancellation charge then you will be excluded from access to the CPPE website and our portfolio of learning and assessments for a six month period, or until payment is received (whichever is sooner).
  8. Your cancellations are reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.

If you have a cancellation reference number access the payment page.

Refund policy:

  1. Refunds may be given at the discretion of the management.

Residential course cancellation policy

Leadership school, Preparing for practice, Return to practice and Return to prescribing.

  1. Bookings will only be processed subject to acceptance of CPPE’s right to charge a fee for late cancellations and non-attendance.
  2. All cancellations must be notified to CPPE head office in writing. Acceptable means of communication include letter, fax and email.
  3. CPPE will acknowledge receipt of your cancellation within seven working days.
  4. If your cancellation is received 30 days or more prior to Day 1 of the course, this will result in a reimbursement of the course fee.
  5. If a cancellation is not received 30 days prior to Day 1 of the course, CPPE reserves the right to retain 50 percent of the course fee and will reimburse the remaining 50 percent.
  6. If a cancellation is received on Day 1, or you fail to attend any of the four days, CPPE reserves the right to retain the full course fee.
  7. Should you wish to appeal your cancellation charge, you can do so in writing. Your appeal will be reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.

Advanced training in assessment and management of urgent cases.

  1. Bookings will only be processed subject to acceptance of CPPE’s right to charge a fee for late cancellations and non-attendance.
  2. All cancellations must be notified to CPPE head office in writing. Acceptable means of communication include letter, fax and email.
  3. CPPE will acknowledge receipt of your cancellation within seven working days.
  4. If your cancellation is received 30 days or more prior to Day 1 of the course, you will not be charged a cancellation fee.
  5. If a cancellation is not received 30 days prior to Day 1 of the course, CPPE reserves the right to charge a cancellation fee of £100.
  6. Should you wish to appeal your cancellation charge, you can do so in writing. Your appeal will be reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.

General practice pharmacist training pathway.

  1. All cancellations must be notified to CPPE head office in writing. Acceptable means of communication include letter, fax and email.
  2. CPPE will acknowledge receipt of your cancellation within seven working days.
  3. NHS England will be informed if you cancel less than 30 days before a residential course or less than 10 days before a study day.
  4. If your cancellation is received 30 days or more prior to day 1 of a residential course or 10 days or more before a study day you will not be included in the cancellation list submitted to NHS England.
  5. Should you wish to appeal your inclusion in the cancellation list, you can do so in writing. Your appeal will be reviewed by the cancellations team.