About CPPE

CPPE Cancellation policy

CPPE is funded by NHS England and we have a responsibility to show that we use this taxpayer investment prudently and offer learning opportunities to as many people as possible. Every face-to-face or online workshop that we host is a significant investment of money not only for development, printing and distribution of learning materials, but also in costs associated with using venues across England and the CPPE tutors, speakers, medics and actors to lead the workshops. Our cancellation policy seeks to make sure that where people cancel a booking, don’t attend, or leave during the course of an event, some of the funding is returned and reinvested in learning opportunities for the pharmacy profession.

Our first step is always to seek information from you on why you cancelled, didn’t attend or left early so that we are fair and reasonable in levying a charge.

We have written this policy so you can see what will happen if you cancel your booking or if CPPE has to cancel a booking.

If you need to cancel a booking:

1. CPPE will only process a booking if you have agreed that we may have to charge you for cancelling or for not turning up at an event.
2. To cancel a booking please go to 'My bookings' on your MyCPPE. 
3. If you need to cancel within ten days of the event, then you also have to tell us why you need to cancel, in writing, either in an email to info@cppe.ac.uk  or when you cancel using the website.
4. When we receive your cancellation, we will reply to you and ask for further details if necessary. We will give you a reference to use when you communicate about the cancellation. We will email you within seven days of the event.
5. We do not charge a fee if you cancel ten or more days before the workshop date.
6. If you cancel less than ten days, but two or more days before the workshop, we will charge a £25 fee unless there are extenuating circumstances.
7. If you give us less than two days' notice, or if you leave the event early, we will charge you:
• £50 for a half day or evening workshop
• £100 for a full day workshop.
  unless there are extenuating circumstances
8. If you do not attend an event and you don’t tell us in advance, we will charge you:
• £60 for a half-day or evening workshop.
• £110 for a full day workshop
  unless there are extenuating circumstances.
9. Your cancellations are reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances and we try to be fair and consistent in making this decision.
10. If you don't pay the cancellation charge then we will pause your access to the CPPE website and our portfolio of learning and assessments for a six-month period, or until you make the payment (whichever is sooner).

Pharmacy technician impact groups

1. Bookings will only be processed subject to acceptance of CPPE’s right to charge a fee for late cancellations and non-attendance.
   
2. All cancellations must be notified to CPPE head office in writing by email at info@cppe.ac.uk
   
3. CPPE will acknowledge receipt of your cancellation within seven working days.
4. We do not charge a fee if you cancel 14 days or more prior to Session 1.
5. If you cancel less than 14 days before Session 1, we will charge a £100 fee unless there are extenuating circumstances.
   
6. If you do not attend Session 1 and do not tell us in advance, we will charge you a £120 fee unless there are extenuating circumstances.
   
7. If you cancel before Session 1 you will not be able to continue onto Sessions 2 to 6. You can book onto a new Impact group.
   
8. If you do not attend Sessions 2 to 6, there will be no cancellation fee and the decision about whether you can continue with the Impact group will be made by the Impact group members and the CPPE facilitator.
   
9. Should you wish to appeal your cancellation charge, you can do so in writing. Your appeal will be reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.
   

If you have a cancellation reference number access the payment page.

Refund policy:

Refunds may be given at the discretion of the management.

Residential course cancellation policy

Return to practice.

1. Bookings will only be processed subject to acceptance of CPPE’s right to charge a fee for late cancellations and non-attendance.
2. All cancellations must be notified to CPPE head office in writing by email at info@cppe.ac.uk
3. CPPE will acknowledge receipt of your cancellation within seven working days.
4. If your cancellation is received 30 days or more prior to Day 1 of the course, this will result in a reimbursement of the course fee.
5. If a cancellation is not received 30 days prior to Day 1 of the course, CPPE reserves the right to retain 50 percent of the course fee and will reimburse the remaining 50 percent.
6. If a cancellation is received on Day 1, or you fail to attend any of the four days, CPPE reserves the right to retain the full course fee.
7. Should you wish to appeal your cancellation charge, you can do so in writing. Your appeal will be reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.

Return to prescribing

1. Bookings will only be processed subject to acceptance of CPPE’s right to charge a fee for late cancellations and non-attendance.
2. All cancellations must be notified to CPPE head office in writing by email info@cppe.ac.uk.
3. CPPE will acknowledge receipt of your cancellation within seven working days.
4. If your cancellation is received 30 days or more prior to Day 1 of the course, you will not be charged a cancellation fee.
5. If a cancellation is not received 30 days prior to Day 1 of the course, CPPE reserves the right to charge a cancellation fee of £150.
6. If, having attended day 1 of the course, you fail to attend day 2, CPPE reserves the right to charge a cancellation fee of £100.
7. If, having attended days 1 and 2 of the course, you fail to attend day 3, CPPE reserves the right to charge a cancellation fee of £50.
8. Should you wish to appeal your cancellation charge, you can do so in writing. Your appeal will be reviewed by the cancellation team. CPPE reserves the right to waive the fee under certain circumstances.

Primary care pharmacy education pathway, Medicines optimisation in care homes pathway and Clinical pharmacists in general practice pathway

1. You must cancel your place on any CPPE pathway event by using 'My bookings' on MyCPPE.
2. You must rebook the event as soon as you can and tell your education supervisor if you are unable to do this.
3. NHS England (NHSE) will be informed if you cancel less than 14 days before a residential course or less than 5 days before a study day.
4. Should you wish to appeal your inclusion in the NHSE cancellation list, you can do so in writing. Your appeal will be reviewed by the cancellations team.

The following will apply if CPPE cancels a workshop*

1. CPPE will notify you of the cancellation of a workshop you have booked, no later than 10 days before it is due to run.
2. CPPE will do this by email (you will be requested to send a 'read' receipt).
3. If the event is a face-to-face workshop a notice informing that the workshop has been cancelled will be posted at the venue.
4. In the event that the workshop is rescheduled for a later date, CPPE will notify you by email to enable you to accept or decline.

* In exceptional circumstances CPPE may cancel a workshop at very short notice - e.g. due to facilitator ill health, fire at venue, extreme weather conditions etc. In this event both the CPPE tutor and CPPE administration will make every effort to let you know in advance. Please make sure that your contact details are correct on our website to help us with this.