The new Community Pharmacy Contractual Framework (2019/20 – 2023/24) to support delivery of the NHS Long Term Plan has now been agreed. The new contract builds on the reforms started with the introduction of the Quality Payments Scheme (QPS) to move pharmacists and their teams towards a much more clinically focussed service. The QPS which was introduced in 2016, continues in 2019/20 under the new name of the Pharmacy Quality Scheme (PQS).
There have been several changes made to the structure and content of the gateway criteria and the quality criteria. Some of the quality criteria are bound together in domains and you will need to achieve all the quality criteria within a domain to receive payment for the domain.
At CPPE we offer learning and assessment to support you in achieving the Risk management and safety domain of the PQS.
The CPPE learning and assessments for this domain are linked to three quality criteria:
Completing the three CPPE training and e-assessments as detailed on this page does not mean that your pharmacy is entitled to a PQS payment for this domain. Contractors need to ensure that they meet the five quality criteria in the Risk Management and safety domain, as well as the gateway criteria, to be eligible to claim for the Risk management and safety domain when they make their PQS declaration in February 2020.
Before you start the learning and assessment listed here you may wish to access the key resources which fully explain both the gateway criteria and the domains which include the quality criteria.
A note about Safeguarding and keeping up-to-date. Safeguarding forms one of the four gateway criteria for the PQS.
On the day of the declaration, 80% of all registered pharmacy professionals working at the pharmacy have achieved level 2 safeguarding status for children and vulnerable adults in the last two years prior to the date of their declaration.
The CPPE Safeguarding assessment is currently being updated to a more streamlined format to support learners in completing the assessment. This will be ready on November 1st . The existing assessment is however still available and valid for PQS for those who wish to attempt it in the interim period.
We suggest that you download the CPPE Pharmacy Quality Scheme learning resources document which offers support and guidance on how to achieve the criteria for PQS.
Click the following tabs where you will find an outline of the steps that you need to take to work towards the quality criteria for the Risk management and safety domain.
Patient safety is integral to what pharmacy professionals do, but due to the nature of your work, within your practice there will be inherent risks. We aim to help you consider what these risks are and how to minimise them. We also intend to support you to manage incidents when they do occur.
The risk management quality criterion is as follows:
On the day of the declaration, 80% of all registered pharmacy professionals working at the pharmacy to have satisfactorily completed the CPPE risk management training and assessment.
In order to achieve this quality criterion you need to take the following steps:
The CPPE risk management and assessment guide was included in the 2018/2019 QPS. If you have completed the guide and the assessment previously then you do not need to repeat this. However the resource is available here if you wish to refresh your learning on risk management.
We sent a hard copy of the CPPE Risk management guide to everyone on the GPhC register in February 2018. You can either access and download a copy of the CPPE Risk management guide or use your hard copy.
Please note that there is an update associated with this programme which was released in September 2018.
If you are using the interactive PDF version of this programme, please ensure you download and save a copy of it to your computer before attempting to make and save any changes. If you try and make changes in your browser, there is a strong likelihood of losing your work.
Successfully complete the CPPE Risk management e-assessment. If you have previously completed this assessment you do not need to repeat this. However you may wish to complerte this again to remain up-to-date on this topic.
This assessment supports our Risk management guide. We have developed this assessment to help you demonstrate that you have met the objectives set for this programme. Our key aims were to provide you with an understanding of what can go wrong in pharmacy practice, how you can learn from things that go wrong and how you can assess and manage risk.
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Introduction to Sepsis
Sepsis is a potentially life-threatening condition that can affect an estimated 150,000 people per year in the UK (UK Sepsis Trust March 2016). Early diagnosis is critical for patients to have the best outcomes from sepsis.
As a pharmacy professional you should be equipped with the knowledge and tools to identify when a patient is at risk of sepsis and respond in a safe and appropriate way. The NHS England second sepsis action planhighlights the need to ensure there is a specific focus on sepsis education for healthcare staff such as community pharmacists and their teams.
The sepsis quality criterion is as follows:
On the day of the declaration, 80% of all registered pharmacy professionals working in the pharmacy have satisfactorily completed the CPPE sepsis online training and assessment, can demonstrate that they can apply the learning to respond in a safe and appropriate way when it is suspected that someone has sepsis, and demonstrably ensure all patient facing staff have understood alert symptoms to ensure referral of suspected sepsis to a pharmacist.
In order to achieve this quality criterion you need to take the following steps:
This e-learning consists of six short case studies on the topic of sepsis. Each case is in a different setting but relevant to practice. Registered pharmacy professionals must complete all six case studies.
Successfully complete the CPPE Sepsis e-assessment
This assessment supports the Sepsis e-learning programme which consists of six short case studies. We have developed this assessment to help you demonstrate that you have met the learning outcomes set for the programme. Our key aims were to provide you with an understanding of what sepsis is and how to identify sepsis based on signs, symptoms and risk factors and then respond in a safe and appropriate way when you suspect sepsis.
Share your learning with all patient facing staff and discuss the actions you and the pharmacy team can take to ensure referral of suspected sepsis to a pharmacist.
This part of the quality criteria does not directly link to the CPPE website. However we provide learning support in the CPPE Pharmacy Quality Scheme learning resources document
Click here to access the CPPE Pharmacy Quality Scheme learning resources document
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Introduction to look-alike, sound-alike (LASA) errors
The World Health Organization wants to reduce severe avoidable medication-related harm globally by 50% by 2022. Reducing medication-related harm means having a better understanding of where and how errors occur. You and your team have a key role to play in reducing medication-related harm and improving patient-safety. This includes addressing the increased risk of LASA errors and putting measures in place to minimise risk and improve patient-safety.
The LASA quality criterion is as follows:
On the day of the declaration, 80% of all registered pharmacy professionals working at the pharmacy to have satisfactorily completed the CPPE reducing look-alike, sound-alike (LASA) errors e-learning and assessment.
In order to achieve this quality criterion you need to take the following steps:
Access the CPPE Reducing look-alike, sound-alike (LASA) errors e-learning programme.
Access the CPPE Reducing look-alike, sound-alike (LASA) errors e-learning programme
This assessment supports the Reducing look-alike, sound-alike (LASA) errors e-learning programme. We have developed this assessment to help you demonstrate that you have met the learning outcomes set for the programme. Our key aims were to provide you with an understanding of what LASA errors are and how they occur to enable you to put measures in place in your pharmacy to minimise the risk of a LASA error and improve patient safety.
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By successfully completing the learning and assessment outlined above on Risk management, Sepsis and Reducing LASA errors you have completed three of the five quality criteria within the Risk management and safety bundle.
To claim payment you must complete two further quality criteria within this bundle which relate to updating a risk review and a having a new written safety report.
To find out more information on what you need to do to achieve the risk management and safety domain fully please refer to the previous links:
