As a pharmacy professional you have a responsibility to meet the GPhC Standards for pharmacy professionals and demonstrate person-centred care. Every time you speak with a patient you have the opportunity to make a difference.
The Consultations skills for pharmacy practice: practice standards for England are a set of national standards that set out the knowledge, skills, behaviours and attitudes expected of all pharmacy professionals in a patient-facing role.
If you are just starting out on your consultation skills journey then take a look at the e-learning programme Consultation skills: what good practice looks like. This video based programme gives you the opportunity to watch some of the experts in action and work through activities to help you reflect on your own practice and apply new behaviours. It will also help you prepare to complete the Consultation skills for pharmacy practice assessment.
We have also developed a Clinical history-taking: what a good consultation looks like e-learning programme to support those using more advanced examination skills or prescribing.
Our distance learning programme Consultation skills for pharmacy practice: taking a person-centred approach helps you develop the key communication and consultation skills required to conduct person-centred care.
Take a look at our wide portfolio which includes programmes to support more advanced skills such as Consulting with children and young people and Consulting with people with mental health problems.
If you want to self-assess your current practice, or ask for feedback from a colleague, you can access the Medicines Related Consultation Assessment Tool (MR-CAT). The MR-CAT is a validated global assessment tool which will help you identify your individual strengths and any areas where you need to develop your skills and behaviours.
You can access all of the programmes mentioned here as well as a variety of additional learning resources to develop your consultation skills and person-centred practice via our Consultation skills: face-to-face and remote and Culturally competent person-centered care learning gateway pages.
