NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

NHS Community Pharmacist Consultation Service

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Please note: You will not be able to book on this online event if you have previously attend the face to face Confidence in consultation skills full day event.


3h:30m (for events this includes pre and post event learning)

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Urgent care: the role of the community pharmacy and the NHS CPCS scheme

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This programme enables community pharmacy professionals to identify how to deliver the NHS CPCS to high standards of practice and how to integrate into the multidisciplinary team to support urgent care. It provides facts about the referral process between NHS 111 and the NHS CPCS. It also supports community pharmacists and their teams to ensure people have a positive journey through the system when they need an urgent supply of a medicine, or support in managing a low-acuity (minor) illness.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the context for reforms to urgent and emergency care in the NHS
  • explain the role of community pharmacy in supporting urgent care pathways in the NHS that contribute to better patient experiences and outcomes
  • access resources to help you deliver the NHS Community Pharmacist Consultation Service (NHS CPCS) effectively to patients and other healthcare providers
  • plan how your pharmacy team will support the delivery of the NHS CPCS
  • reflect on and identify the skills that you need to develop or enhance to deliver high-quality, person-centred clinical assessments of patients referred to the pharmacy.
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This programme takes a video-based approach to showcasing some of the key skills and behaviours required to demonstrate a patient-centred approach. Watching the experts in action and taking part in the interactive activities will help you reflect on your own consultations and apply new techniques to keep your patient at the centre of the consultation.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • apply key phrases to facilitate a patient-centred approach to your consultation
  • demonstrate appropriate skills and behaviours to ensure the best use of time in the consultation
  • explain the concept of clinical empathy and how it can be demonstrated
  • rate consultation skills and techniques more confidently in preparation for the Consultation skills for pharmacy practice assessment.
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This programme will help to update your knowledge and skills on the common clinical conditions and minor ailments that present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage minor ailments.

Please note: this e-learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations. CPPE does not maintain control over the accuracy and currency of this programme.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify the common minor ailments that present themselves in community pharmacy
  • recognise, manage and advise on the signs and symptoms of minor ailments
  • identify danger signs and symptoms, know how to manage these and when to refer patients
  • offer advice, support and evidence-based over-the-counter treatment to patients with minor ailments
  • know where to find relevant information and resources on minor ailments.
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Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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This programme has been developed by NHS Education for Scotland to support you in the management of over-the-counter (OTC) consultations. The programme includes a distance learning pack providing information and suggestions to help you refresh your management of OTC consultations, and a prescription-only medicine to pharmacy (POM to P) product guide for specific OTC medicines.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe strategies for gathering information during OTC consultations
  • describe the Calgary-Cambridge model and its application to OTC consultations in the pharmacy
  • provide examples and recommendations regarding methods that could be used to influence your own practice and identify areas of improvement.
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external resource

In this video Andre Yeung describes the new CPCS and the importance of the role in pharmacy in supporting the NHS 111 service.

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In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history-taking process
  • explain the structure of the clinical history consultation
  • apply key tools and techniques to the clinical history-taking consultation
  • identify how to apply a patient-centred approach to taking a clinical history in practice through video observation
  • develop a questioning sheet to use in practice.
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This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.

We are aware of two places in this programme where co-proxamol is suggested as an option for analgesia. Please note that co-proxamol is no longer recommended and we have highlighted this issue to NHS Education for Scotland.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the structure and role of skin
  • demonstrate your approach to identifying skin conditions with particular reference to patient history
  • list the five most common skin conditions in adults and children
  • list the first-line treatment of the five most common skin conditions in adults and children
  • identify symptoms that require referral for each skin condition
  • explain practical advice for topical treatments.
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In this programme we consider ways in which you can overcome the challenges that prevent you from delivering high quality and effective person-centred services in your pharmacy.

You’ll hear about successful approaches taken by other pharmacy teams across the country and develop a plan to enable you to effectively implement new services in your practice to improve outcomes for patients.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the context and drivers for delivering person-centred pharmacy services
  • identify the main barriers to effective service delivery and understand what you can do to overcome these in your practice
  • identify where you can go for further support to develop your practice
  • develop a plan to makes changes to your practice.
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Pharmacy professionals, as an integral part of the NHS Long Term Plan, are now routinely working in GP practices, care homes, secondary care, community and commissioning within a multi-disciplinary team. This growing infrastructure demands the need for effective communication between healthcare professionals working in different sectors. This programme will support you with documenting in patient clinical records to enable continuity of patient care in integrated local services.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the legal and regulatory requirements for patient clinical records
  • describe the information required for clear, concise and appropriate patient clinical records
  • recognise the required structure expected when writing in patient clinical records
  • document details of patient consultations and clinical interventions concisely and accurately in patient clinical records.
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Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the meaning of delegation
  • carry out an assessment of how much you delegate now
  • see the benefits of delegation, as well as the potential barriers
  • make decisions around the right tasks to delegate
  • put your learning into practice by delegating more effectively.
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We’ve developed an online learning environment to promote and support work-based teaching and learning opportunities for the whole community pharmacy team. The learning platform is easily accessed at:theLearningpharmacy.com and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or ‘pharmacy floors’ where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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external resource

This e-learning has been developed for NHS 111 staff only. Please contact england.dos@nhs.net with any queries.

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