NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

NHS Community Pharmacist Consultation Service

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Please note these workshops are available where commissioned locally and by HEE to support the delivery of the NHS Community Pharmacist Consultation Service (CPCS) by community pharmacists.

The aim of this workshop is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS Community Pharmacist Consultation Service (CPCS).

If you have previously attended a DMIRs event, the learning in NHS CPCS full day study day is the same so you do not need to attend.

#NHSCPCS


16h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history taking process
  • apply tools and techniques to demonstrate a structured person-centred approach to clinical history taking
  • apply evidence-based practice and relevant guidance to support clinical reasoning and engage the person in shared decision making, such as NICE Clinical Knowledge Summaries
  • identify presenting red flags in the consultation to enable safe, effective, clinical transfer of the individual
  • demonstrate a safe and effective closure to the consultation including safety netting, signposting and referral when necessary
  • apply the principles of hygiene and hand washing in a clinical setting
  • demonstrate and practice a range of clinical examination skills
  • interpret and apply clinical assessment test results and findings to aid clinical diagnosis and decisions
  • practice a holistic approach to the care of individuals by promoting self-care and prevention measures in the consultation
  • complete an accurate and concise clinical record to support data sharing across healthcare settings and transfer of care.
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The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills


12h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • use a reflective tool to evaluate your consultation skills and identify key areas in which to build your expertise
  • apply key skills, models and techniques that support a person-centred approach
  • recognise good practice versus practice which requires development, by applying critique
  • demonstrate an increase in your self-confidence to deliver high-quality person-centred consultations.
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This programme will help to update your knowledge and skills on the common clinical conditions and minor ailments that present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage minor ailments.

Please note: this e-learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations. CPPE does not maintain control over the accuracy and currency of this programme.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify the common minor ailments that present themselves in community pharmacy
  • recognise, manage and advise on the signs and symptoms of minor ailments
  • identify danger signs and symptoms, know how to manage these and when to refer patients
  • offer advice, support and evidence-based over-the-counter treatment to patients with minor ailments
  • know where to find relevant information and resources on minor ailments.
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This programme takes a video-based approach to showcasing some of the key skills and behaviours required to demonstrate a patient-centred approach. Watching the experts in action and taking part in the interactive activities will help you reflect on your own consultations and apply new techniques to keep your patient at the centre of the consultation.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • apply key phrases to facilitate a patient-centred approach to your consultation
  • demonstrate appropriate skills and behaviours to ensure the best use of time in the consultation
  • explain the concept of clinical empathy and how it can be demonstrated
  • rate consultation skills and techniques more confidently in preparation for the Consultation skills for pharmacy practice assessment.
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external resource

In this video Andre Yeung describes the new CPCS and the importance of the role in pharmacy in supporting the NHS 111 service.

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Consultation skills for pharmacy practice: taking a patient-centred approach

This resource is not currently available to you, click for more information.

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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This programme has been developed by NHS Education for Scotland to support you in the management of over-the-counter (OTC) consultations. The programme includes a distance learning pack providing information and suggestions to help you refresh your management of OTC consultations, and a prescription-only medicine to pharmacy (POM to P) product guide for specific OTC medicines.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe strategies for gathering information during OTC consultations
  • describe the Calgary-Cambridge model and its application to OTC consultations in the pharmacy
  • provide examples and recommendations regarding methods that could be used to influence your own practice and identify areas of improvement.
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In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history-taking process
  • explain the structure of the clinical history consultation
  • apply key tools and techniques to the clinical history-taking consultation
  • identify how to apply a patient-centred approach to taking a clinical history in practice through video observation
  • develop a questioning sheet to use in practice.
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This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the structure and role of skin
  • demonstrate your approach to identifying skin conditions with particular reference to patient history
  • list the five most common skin conditions in adults and children
  • list the first-line treatment of the five most common skin conditions in adults and children
  • identify symptoms that require referral for each skin condition
  • explain practical advice for topical treatments.
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In this programme we consider ways in which you can overcome the challenges that prevent you from delivering high quality and effective patient-centred services in your pharmacy.

You’ll hear about successful approaches taken by other pharmacy teams across the country and develop a plan to enable you to effectively implement new services in your practice to improve outcomes for patients.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the context and drivers for delivering patient-centred pharmacy services
  • identify the main barriers to effective service delivery and understand what you can do to overcome these in your practice
  • identify where you can go for further support to develop your practice
  • develop a plan to makes changes to your practice.
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We’ve developed an online learning environment to promote and support work-based teaching and learning opportunities for the whole community pharmacy team. The learning platform is easily accessed at:theLearningpharmacy.com and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or ‘pharmacy floors’ where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the meaning of delegation
  • carry out an assessment of how much you delegate now
  • see the benefits of delegation, as well as the potential barriers
  • make decisions around the right tasks to delegate
  • put your learning into practice by delegating more effectively.
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external resource

This e-learning has been developed for NHS 111 staff only. Please contact england.dos@nhs.net with any queries.

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