Ask us a question

If you need any help or have any questions, contact us either by phone or email. Our customer services team will be happy to take your calls within head office hours (Monday to Friday, 9:00am-5:00pm) on 0161 778 4000.

Alternatively, you can email us at: If your question is more complex or has a clinical focus, our team of experienced pharmacists will respond within three working days. Live chat is a service that is now available to customers, making it convenient for you to contact us at the busiest times of the day. We operate this service between 9:30am-4:30pm on weekdays. Look out for the Live chat icon at the bottom of the screen, which indicates that a team member is available to help you.

If you need a more long-term solution our coaching service might be for you. The coaching support is available to pharmacy professionals. Visit our Coaching support web page for more details.