NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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Dealing with difficult discussions

  • Released: 01/2014
  • Reviewed: 09/2022
  • Study time: 6h:0m

Pharmacy professionals may be drawn into or have to initiate various difficult discussions. This e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.

Learning outcomes

On completion of all aspects of this learning programme you should be able to:

  • idenitfy examples of discussions that are difficult for both you and your patients or service users
  • reflect on how your own values, attitudes and beliefs affect how you deal with dicussions you find difficult
  • describe how developing your resilience can support you in dealing with difficult discussions
  • identify barriers to effective communication in difficult discussions and find strategies to make this easier
  • undertake difficult discussions with patients and service users using relevant consultation skills models.

How to use this programme

You can access this e-learning programme using a web browser on any device. You will need to be connected to the internet while you work through it.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Trainee pharmacists
  • CPPE registrants