Pharmacy professionals may be drawn into or have to initiate various difficult discussions. This e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.
Learning outcomes
On completion of all aspects of this learning programme you should be able to:
- idenitfy examples of discussions that are difficult for both you and your patients or service users
- reflect on how your own values, attitudes and beliefs affect how you deal with dicussions you find difficult
- describe how developing your resilience can support you in dealing with difficult discussions
- identify barriers to effective communication in difficult discussions and find strategies to make this easier
- undertake difficult discussions with patients and service users using relevant consultation skills models.
How to use this programme
You can access this e-learning programme using a web browser on any device. You will need to be connected to the internet while you work through it.
Learning intended for
- Pharmacists
- Pharmacy technicians
- Trainee pharmacists
- CPPE registrants
