Pharmacy staff may be drawn into or have to initiate various difficult discussions. Dealing with difficult discussions e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.
On completion of all aspects of this learning programme you should be able to:
On your computer: You can access this e-learning programme through your web browser on your computer. You will need to be connected to the internet while you work through it. You may be taken to another website to complete this programme.
On your tablet device: To access this programme on a mobile device or tablet you may need to download the free Articulate app or you can access this programme through your web browser. If you access this programme on a device with a smaller screen, functionality may be reduced.