Pharmacy staff may be drawn into or have to initiate various difficult discussions. Dealing with difficult discussions e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.
On completion of all aspects of this learning programme you should be able to:
On your computer: You can access this e-learning programme through your web browser on your computer. You will need to be connected to the internet while you work through it.
On your tablet device: If you would like to access this programme on your Apple device you will need to download the free Articulate app. When you access the programme through the website, it will automatically open in Articulate. You can access this programme through your web browser on your Android device. Although you can access this programme on devices with smaller screens, we do not recommend this as there could be limitations to what you can view.