NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.


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Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.


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e-learning

Dealing with difficult discussions


  • Released: 01/2014
  • Reviewed: 05/2017
  • Study time: 6h:0m

Pharmacy staff may be drawn into or have to initiate various difficult discussions. Dealing with difficult discussions e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to help staff undertake more difficult discussions with patients and others.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • identify discussions that are potentially difficult for you or the patient
  • reflect on your own values, attitudes and beliefs and recognise how these may affect how you deal with certain discussions
  • identify barriers to effective communication in difficult discussions and find strategies to make this easier
  • reflect on and plan strategies for conducting competent consultations on a broad range of difficult discussions.

How to use this programme

On your computer: You can access this e-learning programme through your web browser on your computer. You will need to be connected to the internet while you work through it.

On your tablet device: If you would like to access this programme on your Apple device you will need to download the free Articulate app. When you access the programme through the website, it will automatically open in Articulate. You can access this programme through your web browser on your Android device. Although you can access this programme on devices with smaller screens, we do not recommend this as there could be limitations to what you can view.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants