NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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online workshop

NHS Community Pharmacist Consultation service: essential skills

  • Released: 09/2020
  • Reviewed: 04/2021
  • Study time: 16h:15m
  • Start date: 01/04/2022

The aim of this programme is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS community pharmacist consultation service (NHS CPCS).

This workshop is part of a programme made up of two components, you must complete both to meet the learning objectives below. This means that you need to ensure that you work through materials in the associated self-directed e-course ahead of attending the online workshop. For more information see the details at https://www.cppe.ac.uk/services/cpcs

If you have previously attended a face-to-face NHS Community Pharmacist Consultation service or DMIRs event you will not be able to book this online event.


Learning outcomes

On completion of all aspects of this learning programme you should be able to:

  • describe the clinical history taking process
  • apply tools and techniques to demonstrate a structured person-centred approach to clinical history taking
  • apply evidence-based practice and relevant guidance to support clinical reasoning and engage the person in shared decision making, such as NICE Clinical Knowledge Summaries
  • identify presenting red flags in the consultation to enable safe, effective, “warm” clinical transfer of the individual
  • demonstrate a safe and effective closure to the consultation including safety netting, signposting and referral when necessary
  • apply the principles of hygiene and hand washing in a clinical setting
  • describe a range of clinical examination skills
  • interpret and apply clinical assessment test results and findings to aid clinical diagnosis and decisions
  • practice a holistic approach to the care of individuals by promoting self-care and prevention measures in the consultation
  • complete an accurate and concise clinical record to support data sharing across healthcare settings and transfer of care.

How to use this programme

Our online workshops are run using Zoom. Before your workshop, you will receive an email from the lead tutor inviting you to register for the Zoom event. You must complete this registration in advance, or you will be unable to access the session. Please make a note of the lead tutor’s name when you book so that you can contact them if you do not receive the Zoom registration link.

Please note:

  • You will need to be connected to the internet for the duration of the online workshop.
  • To get the most from this workshop we recommend that you use a laptop or desktop computer.
  • You will be expected to put your camera on for some or all of the event.
  • This event must not be undertaken while travelling, or in a public place.

If you register for this event you must cancel your place if you cannot attend. Failure to do this may result in restrictions being placed on your CPPE account.

Learning intended for

  • Pharmacists
  • Trainee pharmacists