NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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Remote consultation skills

  • Released: 09/2020
  • Reviewed: 05/2023
  • Study time: 2h:30m

This e-learning programme is for all pharmacy professionals undertaking virtual consultations. It has been developed to support you in applying your existing consultation skills when undertaking consultations via video and over the phone.

Learning outcomes

On completion of all aspects of this learning programme you should be able to:

  • explain the similarities and differences between remote and face-to-face consultations
  • identify when it is suitable to undertake a remote consultation and when a face-to-face consultation should be offered
  • describe the steps you can take to prepare for a remote consultation
  • discuss the way that the CONSULT model can be used to support the planning and undertaking of a remote consultation
  • identify actions that you can take throughout a remote consultation, in order to build rapport and manage challenges
  • relate your learning to existing consultation skills, in order to successfully undertake remote consultations.

How to use this programme

You can access this e-learning programme using a web browser on any device. You will need to be connected to the internet while you work through it.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Trainee pharmacists
  • CPPE registrants