NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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workshop

Confidence in consultation skills (full day event)


  • Released: 09/2015
  • Reviewed: 03/2025
  • Study time: 12h:0m
  • Standard price: £250.00
  • NHS England-funded price: £0.00

The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills

Learning outcomes

On completion of all aspects of this programme you should be able to:

  • outline your professional responsibility to reflect on and develop your consultation skills
  • analyse your consultation skills against a validated framework and identify your strengths and areas for development
  • apply key skills, models and techniques that support a person-centred approach
  • critique consultation skills and behaviours, and provide feedback on areas of good practice and areas for development
  • demonstrate an increase in your confidence to deliver high-quality person-centred consultations.

How to use this programme

When you book onto this event it will appear on your CPPE My bookings page.

Please note:

  • We expect you to prepare for our events by completing all pre-workshop activities. Details of these will be emailed to you by the tutor or can be found via your My bookings page.
  • Before the event make sure you know where the venue is, and allow sufficient time for travel. 
  • Please arrive on time. If you arrive after the start time, the facilitator may not be able to admit you to the workshop.  
  • Please ensure that you can attend for the entire workshop – attendance will only be marked if you attend and participate fully. 

If you can no longer attend or wish to cancel your place on this event, you must do so via your My bookings page. Our cancellation policy will apply to late cancellations, or if you do not cancel and fail to attend the event.

If you have any queries or concerns regarding your participation in the workshop or have any requirements that we can support you with, please do not hesitate to contact the lead tutor. For more information, read our inclusivity statement.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Trainee pharmacists