The aim of this e-learning programme is to improve the understanding and skills of community pharmacy teams in implementing the Accessible Information Standard to support people with communication difficulties.
Learning outcomes
On completion of all aspects of this learning programme you should be able to:
- discuss your responsibilities as a pharmacy team member with regards to the Accessible Information Standard
- describe the importance of meeting customers' communication needs
- identify patients with communication difficulties
- explain how your pharmacy will record, highlight and share information about patients' communication needs
- deliver effective solutions to meet individuals' communication needs
- train other pharmacy team members to enable them to implement the requirements of the Accessible Information Standard.
How to use this programme
You can access this e-learning programme using a web browser on any device. You will need to be connected to the internet while you work through it.
Learning intended for
- Pharmacists
- Pharmacy technicians
- Trainee pharmacists
- CPPE registrants
