Urgent care

This workshop is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

It is an interactive learning session using innovative practical activities, including a film and observation exercise, to build participants’ skills and confidence in changing how medicines are used in this setting.

#CPPEcarehomes

Learning Objectives:

• observe day-to-day practice in a care home for older people and identify poor care and potential medicines-related safeguarding incidents
• list the checks needed to ensure medicines reconciliation is completed accurately for new care home residents
• describe examples of good practice in medicines optimisation for older people in care homes
• implement practical strategies to manage poor practice in medicines optimisation and medicines-related safeguarding incidents to improve resilience of care homes
• create a checklist to guide care staff about whether a 'when required' medicine may be needed in a resident with dementia.

The aim of this study day is to support pharmacy professionals to get started and develop their role in a general practice setting. It will help you identify and engage stakeholders, prioritise patient groups, consider how to set up a patient clinic and respond to patient safety incidents.

#CPPEgeneralpractice

Learning Objectives:

• identify stakeholders in general practice and make a communication plan
• describe and promote your role as a clinical pharmacy professional
• identify and prioritise patient groups for clinical pharmacy professional consultations
• plan setting up a clinic in general practice
• describe tools to support clinical medication review and apply them in practice
• develop a process for undertaking clinical medication review
• take appropriate action in response to a patient safety incident.

The aim of this e-learning programme is to provide community pharmacy teams with the information and resources they need to understand their role in urgent care and to develop and provide quality services that improve patient experience and outcomes within urgent and emergency care pathways.

There is no formal assessment associated with this programme.

Learning Objectives:

• appreciate the pressures on urgent and emergency care in the NHS and describe the emerging principles for future services
• describe services you could provide (or already provide) that contribute to improved urgent care pathways, better patient experience and outcomes
• access resources to help you assess your pharmacy's current ability to provide new services
• understand the commissioning mechanisms available and engage confidently with local commissioners and other healthcare providers to explain the role that community pharmacy can play in reducing pressures on urgent care
• develop quality services which would integrate your pharmacy into local plans to improve the delivery of urgent and emergency care
• identify resources to help you promote your services effectively to patients, commissioners and other healthcare providers.

This learning programme aims to help you understand your role in urgent care and recognise the opportunities available to extend your scope of practice and provide effective support for people presenting with urgent care needs.

Learning Objectives:

• outline the policy context that offers pharmacy the opportunity to engage more effectively in the delivery of urgent care services
• review your practice from a customer/patient perspective and plan changes to engage in urgent care delivery
• develop a team awareness of the opportunities for pharmacy in offering urgent care services
• plan an evidence-based approach to the management of common conditions often presenting for urgent treatment
• recognise how extending the scope of practice within pharmacy could change referral patterns for patients requiring urgent care
• promote the role of pharmacy services in urgent care to patients, commissioners and other healthcare professionals
• create an action plan for your learning development to enhance your practice to support urgent care.

This programme will help to update your knowledge and skills on the common clinical conditions and minor ailments that present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage minor ailments.

Please note: this e-learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations. CPPE does not maintain control over the accuracy and currency of this programme.

Learning Objectives:

• identify the common minor ailments that present themselves in community pharmacy
• recognise, manage and advise on the signs and symptoms of minor ailments
• identify danger signs and symptoms, know how to manage these and when to refer patients
• offer advice, support and evidence-based over-the-counter treatment to patients with minor ailments
• know where to find relevant information and resources on minor ailments.

We’ve developed an online learning environment to promote and support work-based teaching and learning opportunities for the whole community pharmacy team. The learning platform is easily accessed at:theLearningpharmacy.com and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or ‘pharmacy floors’ where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

This app has been developed by the Gloucestershire NHS Health Community, to give advice ASAP

We have put together a list of apps that we think will be useful for pharmacists and pharmacy technicians in their practice. Some of them are sources of information, some can be used during consultations with patients and some are for signposting to support healthy lifestyles and self-care.

Learning Objectives:

• name some health apps that are a source of information for pharmacists and pharmacy technicians
• name some health apps that might help you in your consultations with patients
• direct patients to useful health apps to support a healthy lifestyle.

NHS website

To support the transformation outlined in the Five Year Forward View, and to contribute to the Government’s required efficiencies, a new Pharmacy Integration Fund was set up in October 2016.

This document provides practical tips and case studies for System Resilience Groups and local commissioners showing how to extend the role of community pharmacy to relieve pressure on urgent care and how to make best use of the tools such as the Directory of Services, NHS Choices and the Summary Care Record to support this.