Transcript
The current pressures on the NHS urgent and emergency care system are unprecedented. Urgent or unplanned care leads to at least 100 million NHS calls or visits each year, representing about one third of overall NHS activity and more than half the costs. Approximately one quarter of accident and emergency attendances could have been treated elsewhere.
NHS England is implementing the recommendations of the Keogh Urgent and Emergency Care Review and it is important that pharmacy professionals engage proactively in the development of new urgent and emergency care systems. For those working in community pharmacy, NHS England is developing a national pharmacy urgent care programme linking services to NHS 111 to support people to get the right care in the right place, first time.
Pharmacy teams in all sectors have potential to support the urgent care agenda by raising awareness of existing services, extending those services and being confident about when and where to refer people whose needs are more complex.
Our learning programmes aim to help you understand your role in urgent care and recognise the opportunities to provide effective support for people presenting with urgent care needs.
The aim of this learning programme is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS Pharmacy First service.
If you have previously attended a DMIRS event, an NHS CPCS full study day or an NHS CPCS online workshop then you do not need to attend the NHS Pharmacy First service online workshop. The learning in these workshops is the same.
17h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this programme you should be able to:
This is a video-based programme where you will watch experts demonstrating the key phrases, skills and techniques for a person-centred approach to consultations. The interactive activities will help you apply your learning to practice and make best use of the time during a consultation. You will also be able to explain the concept of clinical empathy and how to demonstrate this in practice.
2h:30m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:The aim of this programme is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS Pharmacy First service.
8h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:
This programme enables community pharmacy professionals and their teams to identify how to deliver the NHS Pharmacy First service to high standards of practice and how to integrate into the multidisciplinary team to support urgent care. It provides facts about the referral process between NHS 111 and the NHS Pharmacy First service. It also supports community pharmacy professionals and their teams to ensure people have a positive journey through the system when they need an urgent supply of a medicine and/or support in managing a low-acuity (minor) illness or common condition.
2h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:
In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.
3h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:Pharmacy professionals, as an integral part of the NHS Long Term Plan, are now routinely working in GP practices, care homes, secondary care, community and commissioning within a multi-disciplinary team. This growing infrastructure demands the need for effective communication between healthcare professionals working in different sectors. This programme will support you with documenting in patient clinical records to enable continuity of patient care in integrated local services.
6h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:
Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
5h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:
This e-learning programme provides information about how to access and use Summary Care Records (SCRs) in community pharmacy to support patient care. The programme defines the NHS policy and context for using SCRs in community pharmacy and the practicalities of how to access and interpret the record are explained. The programme addresses information governance to ensure correct record keeping and confidentiality of patient data.
2h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:
This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.
Why should I do this assessment?
Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
This e-assessment is linked with the CPPE Summary Care Records in community pharmacy programme and assesses you on the learning outcomes within that programme.
Why should I do this assessment?
This e-assessment completes the learning you began with the CPPE Summary Care Records in community pharmacy programme. Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. You can share your pass result electronically with the SCR implementation team by ticking the box on your MyCPPE page.This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.
Ask NHS provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 nurse to discuss your symptoms further. You can also search NHS-approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services.
This webpage provides information on the Pharmacy First service, which commenced on 31st January 2024.
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