NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Urgent care

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This workshop is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

It is an interactive learning session using innovative practical activities, including a film and observation exercise, to build participants’ skills and confidence in changing how medicines are used in this setting.

#CPPEcarehomes


12h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • observe day-to-day practice in a care home for older people and identify poor care and potential medicines-related safeguarding incidents
  • list the checks needed to ensure medicines reconciliation is completed accurately for new care home residents
  • describe examples of good practice in medicines optimisation for older people in care homes
  • implement practical strategies to manage poor practice in medicines optimisation and medicines-related safeguarding incidents to improve resilience of care homes
  • create a checklist to guide care staff about whether a 'when required' medicine may be needed in a resident with dementia.
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Please note these workshops are available where commissioned locally and by HEE to support the delivery of the NHS Community Pharmacist Consultation Service (CPCS) by community pharmacists.

The aim of this workshop is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS Community Pharmacist Consultation Service (CPCS).

If you have previously attended a DMIRs event, the learning in NHS CPCS full day study day is the same so you do not need to attend.

#NHSCPCS


16h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history taking process
  • apply tools and techniques to demonstrate a structured person-centred approach to clinical history taking
  • apply evidence-based practice and relevant guidance to support clinical reasoning and engage the person in shared decision making, such as NICE Clinical Knowledge Summaries
  • identify presenting red flags in the consultation to enable safe, effective, clinical transfer of the individual
  • demonstrate a safe and effective closure to the consultation including safety netting, signposting and referral when necessary
  • apply the principles of hygiene and hand washing in a clinical setting
  • demonstrate and practice a range of clinical examination skills
  • interpret and apply clinical assessment test results and findings to aid clinical diagnosis and decisions
  • practice a holistic approach to the care of individuals by promoting self-care and prevention measures in the consultation
  • complete an accurate and concise clinical record to support data sharing across healthcare settings and transfer of care.
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This programme will help to update your knowledge and skills on the common clinical conditions and minor ailments that present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage minor ailments.

Please note: this e-learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations. CPPE does not maintain control over the accuracy and currency of this programme.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify the common minor ailments that present themselves in community pharmacy
  • recognise, manage and advise on the signs and symptoms of minor ailments
  • identify danger signs and symptoms, know how to manage these and when to refer patients
  • offer advice, support and evidence-based over-the-counter treatment to patients with minor ailments
  • know where to find relevant information and resources on minor ailments.
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Urgent care: the role of the community pharmacy and the NHS CPCS scheme

This resource is not currently available to you, click for more information.

This programme enables community pharmacy professionals to identify how to deliver the NHS CPCS to high standards of practice and how to integrate into the multidisciplinary team to support urgent care. It provides facts about the referral process between NHS 111 and the NHS CPCS. It also supports community pharmacists and their teams to ensure people have a positive journey through the system when they need an urgent supply of a medicine, or support in managing a low-acuity (minor) illness.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the context for reforms to urgent and emergency care in the NHS
  • explain the role of community pharmacy in supporting urgent care pathways in the NHS that contribute to better patient experiences and outcomes
  • access resources to help you deliver the NHS Community Pharmacist Consultation Service (NHS CPCS) effectively to patients and other healthcare providers
  • plan how your pharmacy team will support the delivery of the NHS CPCS
  • reflect on and identify the skills that you need to develop or enhance to deliver high-quality, person-centred clinical assessments of patients referred to the pharmacy.
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This programme takes a video-based approach to showcasing some of the key skills and behaviours required to demonstrate a patient-centred approach. Watching the experts in action and taking part in the interactive activities will help you reflect on your own consultations and apply new techniques to keep your patient at the centre of the consultation.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • apply key phrases to facilitate a patient-centred approach to your consultation
  • demonstrate appropriate skills and behaviours to ensure the best use of time in the consultation
  • explain the concept of clinical empathy and how it can be demonstrated
  • rate consultation skills and techniques more confidently in preparation for the Consultation skills for pharmacy practice assessment.
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This programme has been developed by NHS Education for Scotland to support you in the management of over-the-counter (OTC) consultations. The programme includes a distance learning pack providing information and suggestions to help you refresh your management of OTC consultations, and a prescription-only medicine to pharmacy (POM to P) product guide for specific OTC medicines.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe strategies for gathering information during OTC consultations
  • describe the Calgary-Cambridge model and its application to OTC consultations in the pharmacy
  • provide examples and recommendations regarding methods that could be used to influence your own practice and identify areas of improvement.
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In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history-taking process
  • explain the structure of the clinical history consultation
  • apply key tools and techniques to the clinical history-taking consultation
  • identify how to apply a patient-centred approach to taking a clinical history in practice through video observation
  • develop a questioning sheet to use in practice.
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This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.

We are aware of two places in this programme where co-proxamol is suggested as an option for analgesia. Please note that co-proxamol is no longer recommended and we have highlighted this issue to NHS Education for Scotland.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the structure and role of skin
  • demonstrate your approach to identifying skin conditions with particular reference to patient history
  • list the five most common skin conditions in adults and children
  • list the first-line treatment of the five most common skin conditions in adults and children
  • identify symptoms that require referral for each skin condition
  • explain practical advice for topical treatments.
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Pharmacy professionals, as an integral part of the NHS Long Term Plan, are now routinely working in GP practices, care homes, secondary care, community and commissioning within a multi-disciplinary team. This growing infrastructure demands the need for effective communication between healthcare professionals working in different sectors. This programme will support you with documenting in patient clinical records to enable continuity of patient care in integrated local services.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the legal and regulatory requirements for patient clinical records
  • describe the information required for clear, concise and appropriate patient clinical records
  • recognise the required structure expected when writing in patient clinical records
  • document details of patient consultations and clinical interventions concisely and accurately in patient clinical records.
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We’ve developed an online learning environment to promote and support work-based teaching and learning opportunities for the whole community pharmacy team. The learning platform is easily accessed at:theLearningpharmacy.com and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or ‘pharmacy floors’ where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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This e-learning programme provides information about how to access and use Summary Care Records (SCRs) in community pharmacy to support patient care. The programme defines the NHS policy and context for using SCRs in community pharmacy and the practicalities of how to access and interpret the record are explained. The programme addresses information governance to ensure correct record keeping and confidentiality of patient data.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • understand the policy and context behind using Summary Care Records in community pharmacy
  • know when and how to obtain consent to access Summary Care Records
  • apply effective communication and consultation skills to any consultation requiring access to Summary Care Records
  • demonstrate how to maintain secure records for information governance purposes
  • document accurate information for consultation recording and follow up
  • know how to produce a standard operating procedure governing the use of Summary Care Records in community pharmacy
  • review case studies to see how Summary Care Records have been used successfully.
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This e-assessment is not linked with a particular CPPE minor ailments learning programme.


Why should I do this assessment?

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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This e-assessment is linked with the CPPE Summary Care Records in community pharmacy programme and assesses you on the learning objectives within that programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Summary Care Records in community pharmacy programme. Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. You can share your pass result electronically with the SCR implementation team by ticking the box on your MyCPPE page.
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external resource

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

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external resource

Ask NHS provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 nurse to discuss your symptoms further. You can also search NHS-approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services.

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We have put together a list of apps that we think will be useful for pharmacists and pharmacy technicians in their practice. Some of them are sources of information, some can be used during consultations with patients and some are for signposting to support healthy lifestyles and self-care.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • name some health apps that are a source of information for pharmacists and pharmacy technicians
  • name some health apps that might help you in your consultations with patients
  • direct patients to useful health apps to support a healthy lifestyle.

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