NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Urgent care


This workshop is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

It is an interactive learning session using innovative practical activities, including a film and observation exercise, to build participants’ skills and confidence in changing how medicines are used in this setting.


12h:30m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • observe day-to-day practice in a care home for older people and identify poor care and potential medicines-related safeguarding incidents
  • list the checks needed to ensure medicines reconciliation is completed accurately for new care home residents
  • describe examples of good practice in medicines optimisation for older people in care homes
  • implement practical strategies to manage poor practice in medicines optimisation and medicines-related safeguarding incidents to improve resilience of care homes
  • create a checklist to guide care staff about whether a 'when required' medicine may be needed in a resident with dementia.

This programme will help to update your knowledge and skills on the common clinical conditions and minor ailments that present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage minor ailments.

Please note: this e-learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations. CPPE does not maintain control over the accuracy and currency of this programme.

8h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify the common minor ailments that present themselves in community pharmacy
  • recognise, manage and advise on the signs and symptoms of minor ailments
  • identify danger signs and symptoms, know how to manage these and when to refer patients
  • offer advice, support and evidence-based over-the-counter treatment to patients with minor ailments
  • know where to find relevant information and resources on minor ailments.

Urgent care: the role of the community pharmacy and the NHS CPCS scheme

This resource is not currently available to you, click for more information.

This programme enables community pharmacy professionals to identify how to deliver the NHS CPCS to high standards of practice and how to integrate into the multidisciplinary team to support urgent care. It provides facts about the referral process between NHS 111 and the NHS CPCS. It also supports community pharmacists and their teams to ensure people have a positive journey through the system when they need an urgent supply of a medicine, or support in managing a low-acuity (minor) illness.

2h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the context for reforms to urgent and emergency care in the NHS
  • explain the role of community pharmacy in supporting urgent care pathways in the NHS that contribute to better patient experiences and outcomes
  • access resources to help you deliver the NHS Community Pharmacist Consultation Service (NHS CPCS) effectively to patients and other healthcare providers
  • plan how your pharmacy team will support the delivery of the NHS CPCS
  • reflect on and identify the skills that you need to develop or enhance to deliver high-quality, person-centred clinical assessments of patients referred to the pharmacy.

We’ve developed an online learning environment to promote and support work-based teaching and learning opportunities for the whole community pharmacy team. The learning platform is easily accessed at:theLearningpharmacy.com and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or ‘pharmacy floors’ where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

external resource

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

external resource

This app has been developed by the Gloucestershire NHS Health Community, to give advice ASAP


We have put together a list of apps that we think will be useful for pharmacists and pharmacy technicians in their practice. Some of them are sources of information, some can be used during consultations with patients and some are for signposting to support healthy lifestyles and self-care.

2h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • name some health apps that are a source of information for pharmacists and pharmacy technicians
  • name some health apps that might help you in your consultations with patients
  • direct patients to useful health apps to support a healthy lifestyle.
external resource

To support the transformation outlined in the Five Year Forward View, and to contribute to the Government’s required efficiencies, a new Pharmacy Integration Fund was set up in October 2016.

external resource

This document provides practical tips and case studies for System Resilience Groups and local commissioners showing how to extend the role of community pharmacy to relieve pressure on urgent care and how to make best use of the tools such as the Directory of Services, NHS Choices and the Summary Care Record to support this.

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