NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Safeguarding

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As a profession we are ideally placed to identify children, young people and vulnerable adults who may be at risk of abuse and neglect. We all have a responsibility to know the signs of abuse and what to do if we recognise these signs in the course of our practice.

For those who work in community pharmacy, one of the Quality Payment Criteria for 2017/18 is that ‘…80% of registered pharmacy professionals working at the pharmacy have achieved level 2 safeguarding status for children and vulnerable adults in the last two years.’

The CPPE e-learning programme - Safeguarding children and vulnerable adults: a guide for the pharmacy team maps to levels 1 and 2 of the intercollegiate document so is an ideal way to ensure that you have the skills and knowledge to meet this criteria.

There is a level 2 assessment that pharmacy professionals can complete to prove their competence at this level and a level 1 assessment for support staff to show that they have successfully completed safeguarding training too.

CPPE also offer a Safeguarding children and vulnerable adults face to face workshop that has the advantage of allowing peer discussion and sharing of best practice as well as the opportunity for you to hear from a safeguarding expert from your local area.

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The Safeguarding children Level 1 e-learning programme and assessment covers the statutory and mandatory training to meet the learning outcomes in the UK Core Skills Training Framework.

To meet Level 1 safeguarding requirements, you should also complete the Safeguarding adults Level 1 e-learning and assessment.

If you are required to meet Level 2 safeguarding training and competency, in addition to this Safeguarding children Level 1 programme, you should also complete the following e-learning and assessments:

Please note: The Safeguarding children Level 1 e-learning and assessment programme provided by Health Education England’s elearning for healthcare (elfh) hub is accessed by clicking on the ‘Access’ button above. When you reach the elfh webpage, you will need to create an elfh account if you have not already done so. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


0h:30m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • describe the different forms of child maltreatment (physical, emotional, sexual abuse and neglect)
  • describe how common child maltreatment is and the impact it can have on a child or young person
  • indicate what you should do if you do have concerns about child maltreatment; including local policies and procedures, who to contact and where to obtain further advice and support
  • identify the importance of sharing information and the consequences of failing to do so
  • identify what to do if you feel that your concerns are not being taken seriously or you experience any other barriers when referring a child/family
  • describe the risks associated with the internet and online social networking
  • identify what the term 'looked-after child' means
  • recognise possible signs of child maltreatment that you might come across in your work
  • identify how to seek appropriate advice, report concerns and feel confident that you have been listened to
  • indicate a willingness to listen to children and young people and to act on their issues and concerns
  • show an awareness of the impact of female genital mutilation (FGM), domestic violence and a carer's mental/physical health on a child
  • show an awareness that vulnerable children and young people may be susceptible to radicalisation (PREVENT programme).
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The Safeguarding children Level 2 e-learning programme and assessment covers the statutory and mandatory training to meet the learning outcomes in the UK Core Skills Training Framework.

To meet Level 2 safeguarding training and competency, in addition to this Safeguarding children Level 2 programme, you should also complete the following e-learning and assessments:

Please note: The Safeguarding children Level 1 e-learning and assessment programme provided by Health Education England’s elearning for healthcare (elfh) hub is accessed by clicking on the ‘Access’ button above. When you reach the elfh webpage, you will need to create an elfh account if you have not already done so. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


0h:35m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • describe what constitutes child maltreatment and be able to identify any signs of child abuse or neglect
  • be able to act as an effective advocate for a child or young person
  • describe the potential impact of the physical and mental health of a parent/carer on the well-being of a child or young person in order to be able to identify a child or young person at risk
  • be able to identify the professional role, responsibilities and professional boundaries and those of colleagues in a multi-disciplinary team and in a multi-agency setting
  • explain how and when to refer to social care if safeguarding/child protection is identified as a concern
  • be able to document safeguarding/child protection concerns in a format that informs the relevant staff and agencies appropriately
  • explain how to maintain appropriate records including being able to differentiate between fact and opinion
  • be able to identify the appropriate and relevant information and how to share it with other teams
  • list key statutory and non-statutory guidance and legislation including the UN Convention on the Rights of the Child and Human Rights Act
  • describe the risk of female genital mutilation (FGM) in certain communities, be willing to ask about FGM in the course of taking a routine history, know whom to contact if a child makes a disclosure of impending or completed mutilation, be aware of the signs and symptoms and be able to refer appropriately for further care and support
  • list the risk factors for radicalisation and know whom to contact regarding preventive action and support for those vulnerable young persons who may be at risk of, or are being drawn into, terrorist-related activity
  • be able to identify and refer a child suspected of being a victim of trafficking and/or sexual exploitation.
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The Safeguarding adults Level 1 e-learning programme and assessment covers the statutory and mandatory training to meet the learning outcomes in the UK Core Skills Training Framework.

To meet Level 1 safeguarding requirements, you should also complete the Safeguarding children Level 1 e-learning and assessment

If you are required to meet Level 2 safeguarding training and competency, in addition to this Safeguarding adults Level 1 programme, you should also complete the following e-learning and assessments:

Please note: The Safeguarding children Level 1 e-learning and assessment programme provided by Health Education England’s elearning for healthcare (elfh) hub is accessed by clicking on the ‘Access’ button above. When you reach the elfh webpage, you will need to create an elfh account if you have not already done so. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


0h:40m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • describe the process whereby someone is first alerted to a concern or incident that suggests an adult with care and support needs: is experiencing or is at risk of abuse or neglect, and as a result of their care and support needs, is unable to protect themselves against abuse or neglect, or the risk of it
  • describe how to respond to, and report, a concern
  • define the term ‘adult safeguarding' and underlying statutory principles that underpin adult safeguarding work
  • define abuse and neglect, patterns, types and list possible indicators
  • identify why some adults are more at risk from abusive behaviour
  • explain the role you must play in recognising and reporting and whom you need to speak to if you have a safeguarding concern.
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The Safeguarding adults Level 2 e-learning programme and assessment covers the statutory and mandatory training to meet the learning outcomes in the UK Core Skills Training Framework.

To meet Level 2 safeguarding training and competency, in addition to this Safeguarding adults Level 2 programme, you should also complete the following e-learning and assessments:

Please note: The Safeguarding children Level 1 e-learning and assessment programme provided by Health Education England’s elearning for healthcare (elfh) hub is accessed by clicking on the ‘Access’ button above. When you reach the elfh webpage, you will need to create an elfh account if you have not already done so. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


0h:40m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • list the principles of the Care Act (2014) which has changed the way people who have care and support needs, including those who are having difficulty understanding what is happening to them and should be assessed and involved in their care and support pathway
  • describe the importance of the safety and well-being of people with care and support needs, including making safeguarding personal and the identification of abuse and principles underlying the Care Act 2014 and Mental Capacity Act 2005 and subsequent MCA amendment ACT 2019
  • use your local multi-agency policies and procedures to identify the stages under the adult safeguarding process for the protection of adults with care and support needs
  • describe your local statutory adult safeguarding board's policy and procedures regarding escalation and challenge if you think that your concerns are not being taken seriously.
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The aim of this programme is to support you to apply underpinning safeguarding knowledge and develop the confidence and skills to identify and report safeguarding concerns you encounter in practice. It will enable you to consider how you can take a person-centred approach to safeguarding and understand how you can meet your safeguarding responsibilities in whichever sector(s) of practice you work.

Please note: completion of this programme is not sufficient on its own to meet the core Level 2 safeguarding training requirements. Pharmacy professionals must also complete the elearning for healthcare (elfh) Level 1 & 2 learning and assessments (or equivalent). You can access the elfh safeguarding programmes here:

Safeguarding adults Level 1

Safeguarding adults Level 2

Safeguarding children Level 1

Safeguarding children Level 2


2h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • explain your role and responsibilities in safeguarding adults, children and young people
  • recognise potential signs of neglect and abuse that you may encounter in pharmacy practice across integrated care systems
  • use your knowledge of guidance and legislation to identify safeguarding concerns where a person lacks the mental capacity to consent and make decisions for themselves
  • take appropriate action when you identify a safeguarding concern, including seeking advice, reporting, appropriately sharing information and recording your concerns
  • apply your learning to take a person-centred approach to safeguarding concerns
  • build a toolkit of resources to support you and your pharmacy team when dealing with safeguarding concerns.
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Supported by Health Education England (HEE), in association with the Department of Health and NHS England, this short video presents a series of scenarios involving a young person potentially at risk of child sexual exploitation (CSE) and uses the voice of a real-life victim who talks about her experiences at the hands of a CSE gang.

The video provides practical advice on what to do if you suspect a patient or person in your care is at risk and makes it clear that there is a responsibility to report any activity that you think is suspicious.


0h:15m (for events this includes pre and post event learning)


Learning Outcomes:

After watching this video you should be able to:
  • describe what CSE is, who is at risk and the impact it can have on young people's lives
  • recognise the indicators of CSE in various healthcare settings
  • understand your professional responsibility to take action to protect and support any young person you suspect may be at risk of CSE.
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The aim of this e-workshop is to develop your knowledge and skills to help you manage and optimise care for patients who might lack mental capacity to make a specific decision relating to their medicines at a given point in time.

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6h:15m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • summarise the legal framework and professional standards surrounding the Mental Capacity Act 2005
  • describe the important role of pharmacy professionals within the multidisciplinary team in ensuring the appropriate application and ongoing assessment of the Mental Capacity Act 2005 and its purpose in the use of medicines
  • identify situations in which pharmacy professionals might encounter issues concerning mental capacity during their practice, including appropriate use of covert administration of medicines and what issues to consider when making recommendations
  • identify suitable sources of information for understanding the assessment and ongoing management of mental capacity and covert administration of medicines
  • develop a working knowledge of the content and purpose of policies and procedures which relate to the management of medicines for patients suspected of lacking mental capacity
  • recognise the situations which require referrals to other healthcare professionals.
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Some pharmacy professionals are required to complete level 3 safeguarding training. Your employer can confirm whether this applies to you.

Level 3 safeguarding training requires an element of multidisciplinary discussion about cases. E-learning can be used at level 3 and above, but it should not be your only form of learning. It can be used, for example, as preparation for reflective team-based learning.

It is expected that around 50 percent of the learning time for level 3 will be interactive and involve a multi-professional team wherever possible. This includes, for example, formal teaching or education, conference attendance and group case discussion, sometimes as part of regular multi-professional and/or multi-agency staff meetings.

The e-learning for healthcare (elfh) has level 3 e-learning on safeguarding children and adults that all healthcare professionals can access. Some Safeguarding Children Partnerships and Safeguarding Adult Boards provide level 3 safeguarding training courses, and you may have access to other online safeguarding level 3 training through your employer.

If you are required to complete level 3 training, you will also need to complete training for levels 1 and 2.

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A resource for healthcare professionals to increase their awareness and understanding of safeguarding requirements, including accessing contact details for raising safeguarding concerns in the local area.

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A resource for healthcare professionals to increase their awareness and understanding of safeguarding requirements, including accessing contact details for raising safeguarding concerns in the local area.

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All regulated health and social care professionals in England and Wales, including pharmacists and pharmacy technicians, now have a mandatory duty to report cases of Female Genital Mutilation (FGM) in girls under the age of 18. This learning is to help you understand when this new duty applies, and when to follow existing local safeguarding procedures – and how these obligations fit with our standards.

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A resource to support healthcare professionals understand policy, process and legislation involved in identifying and reporting safeguarding concerns.

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Ask for ANI (Action Needed Immediately) is a codeword scheme that enables victims of domestic abuse to discreetly ask for immediate help in participating UK pharmacies. Find out how to sign up for the scheme and record disclosures.

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