NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Pharmacy technicians

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Transcript

Welcome to the pharmacy technician page.

There are approximately 20,000 pharmacy technicians currently registered in England working in various roles, at different levels, in all sectors. CPPE offer funded learning to all pharmacy technicians who provide NHS services in England.

This page is a hub for pharmacy technician learning, from early years, foundation level to advanced practice. It will include return to the register, signposting to external learning resources and other relevant articles. The aim is to have a wide range of learning materials for pharmacy technicians housed in one place.

Have a look at these resources and events that can support you as a pharmacy technician to advance your knowledge and skills for the benefit of people who you offer pharmaceutical care to.

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Find out more about the CPPE Accuracy checking pharmacy technician (ACPT) programme.

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The aim of this learning resource is to give you the skills, knowledge and confidence to deal professionally with any safeguarding issues that may arise in the course of your practice.

Completion of the programme and the associated Level 2 assessment will fulfil the safeguarding requirements at Level 2 for pharmacists and pharmacy technicians as required for the Pharmacy Quality Scheme and by the intercollegiate document Safeguarding children and young people.

Completion of the programme and the associated Level 1 assessment will allow pharmacy support staff to prove their competence at Level 1 as required by the intercollegiate document Safeguarding children and young people.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programmme you should be able to:
  • explain your role in safeguarding children and vulnerable adults and be aware of your legal, ethical and professional responsibilities
  • describe the different types of abuse that children and vulnerable adults may be subjected to and know how to recognise the potential signs of abuse
  • know who to contact for advice if you have concerns about the safety of a child or vulnerable adult
  • take appropriate action if you suspect a case of abuse or neglect, including appropriately reporting and recording your concerns and sharing of information
  • be able to identify and refer on an individual suspected of being a victim of trafficking, child sexual exploitation and female genital mutilation or at risk of radicalisation.
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This e-learning from CPPE has been developed to support pharmacy technicians to further their understanding of professionalism, apply professional judgement in different situations and develop knowledge to improve patient care, experiences and outcomes.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

After completing this e-learning programme, you should be able to:
  • define professionalism and identify factors that influence behaviour, performance or attitude
  • state the GPhC Standards for Pharmacy Professionals and explain how they relate to your role
  • demonstrate application of professional judgement, recognising the limits of your capabilities and balancing the needs of the person
  • employ critical thinking skills to analyse available information and make decisions, which you can justify
  • identify areas of professionalism or professional decision-making for self-improvement.
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Supporting your patients to make the most of their medicines

This resource is not currently available to you, click for more information.

Pharmacy technicians are ideally placed to support patients to make the most of their medicines and this programme is designed to equip you to undertake this role.

This learning programme will help you to understand the needs of patients and to choose the best solution for medicines support, allowing patients to take their medicines effectively, while maintaining their independence.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify how patients' experiences of living with a health condition can affect how they take their medicines
  • summarise the tools that can be used to optimise medicines
  • describe the compliance aids and supportive strategies that can help patients to make the most of their medicines
  • apply some of the best practice examples currently used by pharmacy technicians working in medicines support to develop your own role and workplace
  • apply the principles of medicines optimisation to enable patients to make the most of their medicine.
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external resource

The Consultation skills for pharmacy practice (CSfPP) website has been developed in association with Health Education England to support pharmacy professionals in developing patient-centred consultation practice; it presents a six-step learning and development pathway with useful tools and resources to support personal reflection, learning and assessment.

You can access this website here: Consultation skills for pharmacy practice


Learning Objectives:

By working through the six-step pathway you should be able to:
  • explain why consultation skills are important for all pharmacy professionals
  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
  • establish how productive your consultation skills are currently and identify key areas on which to build your expertise
  • describe and apply the key skills, models and techniques that support a patient-centred approach to your consultation practice
  • engage in the CSfPP assessment process to review your learning and development effectively
  • explore how you can continue to develop your skills and behaviours in practice.
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This e-learning programme provides key information about repeat dispensing, practical implications of implementing the service and how to use electronic repeat dispensing. It is an interactive programme including videos, quizzes and reflective exercises.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what the NHS repeat dispensing service is and the rules and regulations governing the service
  • explain how to provide a safe and efficient repeat dispensing service
  • list nine key requirements of repeat dispensing
  • explain repeat dispensing and its benefits to patients and assess whether the service is suitable for them
  • compare and contrast paper-based and electronic repeat dispensing
  • list the benefits and challenges associated with repeat dispensing from a prescriber, practice staff, pharmacy team and patient perspective.
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With the increased pressures and demands of pharmacy, this programme discusses how skill mix can improve your work efficacy and how to conduct an effective skill mix.


1h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify what skill mix is and why it is important
  • explain the potential benefits of skill mix
  • list some successful examples of skill mix
  • devise a skill mix review
  • plan a role redesign in your workplace.
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This e-assessment is linked with the CPPE Safeguarding children and vulnerable adult: a guide for the pharmacy team e-learning programme and assesses you on the learning objectives within the programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Safeguarding children and vulnerable adults e-learning programme. Successful completion will provide evidence of your learning at Level 1 of the Intercollegiate Document: Safeguarding children and young people - roles and competences for healthcare staff (2019).
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This e-assessment is linked with the CPPE Safeguarding children and vulnerable adults – a guide for the pharmacy team programme and assesses you on the learning objectives within that programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Safeguarding children and vulnerable adults – a guide for the pharmacy team programme. Successful completion will be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It will also provide evidence of your learning at Level 2 of the Intercollegiate Documents: Safeguarding Children and Young People – Roles and Competences for Healthcare Staff (Fourth edition -2019) and Adult Safeguarding: Roles and Competencies for Health Care Staff (2018). If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.


Why should I do this assessment?

Completing this assessment will help you to check your progress and your ability to meet the competencies set out in the practice standards for consultation skills. Passing the assessment will provide assurance to you, your colleagues, other healthcare professionals and patients that you are able to recognise good practice, as well as practice that needs development.

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

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Most of us have faced a situation of conflict or difference of opinion at some time. This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be more equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • recognise conflict and its causes
  • respond appropriately to different types of behaviour including assertive and aggressive behaviour
  • appropriately manage your own behaviour
  • know when to step in and defuse a situation.
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external resource

This link is to the NHS Leadership Academy website.

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