NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

New medicines service

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This workshop is part of a range of learning materials which have been developed collaboratively by pharmacy organisations to support the delivery of the new medicine service (NMS). All the materials have been designed to help you deliver the new medicine service in your practice, offering consistently high levels of patient care.

The guide is considered the pre-event learning for this workshop.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • understand why the new medicine service is important to patients, the pharmacy profession and the NHS
  • consider approaches to help patients understand why they would benefit from taking their medicine
  • take a patient-centred approach to delivering the new medicine service which puts the patient at ease and encourages them to answer open and honestly
  • describe the steps of the new medicine service
  • demonstrate good approaches to the patient consultations through role play
  • construct an action plan for your pharmacy on implementation of this service which manages differing priorities to maximise patient care.
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The overall aim of this course is to equip you with the key knowledge, skills and behaviours to support patients prescribed a new medicine for the first time and enable you and the pharmacy team to deliver a patient-centred, high-quality new medicine service.


32h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the evidence base and background to the development of the new medicine service and the expected outcomes
  • explain the key role the pharmacy team has in supporting patients with adherence and helping them to make decisions about their medicines
  • consider the key skills and behaviours required to ensure quality in delivery and improved patient outcomes
  • undertake a patient-centred approach to support individuals with their medicines
  • apply the national practice standards for consultation skills within the NMS consultation
  • feel confident in your knowledge of adverse drug reactions and how to consider these appropriately within your consultation
  • have a clear plan of how to take a collaborative approach to implementation and delivery of a high-quality service.
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When you have worked through this e-learning programme, you will have gained an understanding of how the NMS should be delivered in a patient-centred, effective way as part of your day-to-day practice.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the background of the NMS, including the evidence base
  • describe possible options to engage and recruit patients into the service
  • explain how to deliver a patient-centred approach to supporting individuals with their medicines.
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The purpose of this guide is to support pharmacists who want to provide a high-quality new medicine service (NMS). This guide provides you with general information about the NMS and will signpost you to the most appropriate places to find learning and other key resources.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify key resources for your learning on the NMS
  • describe the background, expected outcomes and evidence base for the NMS
  • describe the professional and legal requirements for providing the NMS
  • explain the key role the pharmacy team has in supporting patients with adherence and helping them to make decisions about their medicines
  • undertake a patient-centred approach to support individuals with their medicines
  • apply the learning from this guide in order to complete the self-assessment framework and provide a quality service.
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New medicine service: anticoagulants and antiplatelets

This resource is not currently available to you, click for more information.

The aim of this programme is to equip you with the knowledge and skills to facilitate a patient-centred approach when supporting patients in optimising medicines during a consultation for a newly prescribed anticoagulant or antiplatelet medicine. The main focus of the programme is anticoagulant medicines.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

By the end of this learning programme, you should be able to:
  • discuss key issues and provide information regarding side-effects, interactions and counselling points to patients taking an anticoagulant or antiplatelet medicine
  • find key resources to help you plan and complete new medicine service consultations for patients taking anticoagulants and antiplatelets
  • provide advice for patients taking warfarin and clopidogrel as a new medicine.
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The overall aim of this learning programme is to provide and signpost you to key learning to increase your confidence in providing effective NMS consultations for patients newly prescribed an antihypertensive medicine.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • discuss the key issues in the drug management of hypertension
  • find key resources to help you plan and complete NMS consultations for patients taking antihypertensives
  • list the key counselling points for patients taking antihypertensives as a new medicine
  • provide advice for patients presenting with questions and concerns at an NMS consultation.
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This programme will provide learning and signposting to help pharmacists to conduct effective new medicine service (NMS) consultations for people taking respiratory medicines.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify the key issues for patients taking a new respiratory medicine
  • provide advice to patients to enable them to manage their condition effectively
  • find key resources to help you plan and deliver effective new medicine service consultations for people with respiratory disease
  • provide advice to people using a new inhaler and support them in ensuring they have an effective inhaler technique.
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external resource

This resource is for the PSNC web page providing information for the New Medicine Service (NMS)

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In this podcast, you will hear about champions of the new medicine service (NMS) who have delivered high-quality NMS consultations and achieved good outcomes for their patients. You will also hear: how the NMS is progressing, a GP speak about the differences between the NMS service and medicines use reviews from their perspective, a discussion on the evaluation to be carried out by Nottingham University and about how important it is that pharmacists and their teams continue to make a difference to patients with their NMS consultations.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

After listening to the podcast and completing your workbook, you should be able to:
  • discuss the benefits of NMS consultations for patients
  • identify three success factors that contribute to high-quality NMS consultations and improve patient adherence to their medicines
  • list three potential barriers to good NMS consultations.
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external resource

The New Medicine Service (NMS) was the fourth Advanced Service to be added to the Community Pharmacy Contractual Framework; it commenced on 1st October 2011.

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external resource

This resource will provide links to the The NMS-Project study reports.

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