Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot. Local pharmacies are ideally placed in the community to give advice and suggest treatment options.
Minor ailment services are commissioned locally and there is no national service at present in England. There are a variety of conditions and eligibility criteria that are covered by this service and these can vary from area to area.
On this page you’ll find a variety of resources to help you understand the minor ailments service. There are workshops to attend if you prefer face-to-face learning or a number of e-courses to undertake if you want to learn on the go. You can learn with your team at theLearningPharmacy.com, work on your consultation skills or look up the latest NICE guidelines on this service.
The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.
This full-day workshop has been developed to support pharmacy professionals working in all sectors.
12h:00m (for events this includes pre and post event learning)
Learning Outcomes:On completion of all aspects of this programme you should be able to:
The Consultation skills for pharmacy practice (CSfPP) website has been developed in association with Health Education England to support pharmacy professionals in developing patient-centred consultation practice; it presents a six-step learning and development pathway with useful tools and resources to support personal reflection, learning and assessment.
You can access this website here: Consultation skills for pharmacy practice
Learning Outcomes:By working through the six-step pathway you should be able to:
Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.
5h:00m (for events this includes pre and post event learning)
Learning Outcomes:On completion of all aspects of this learning programme you should be able to:
This one-stop resource hub has been compiled to support community pharmacy teams to manage minor illnesses, and identify any red flag symptoms.
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