Minor ailments

Transcript

Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot. Local pharmacies are ideally placed in the community to give advice and suggest treatment options.

Minor ailment services are commissioned locally and there is no national service at present in England. There are a variety of conditions and eligibility criteria that are covered by this service and these can vary from area to area.

On this page you’ll find a variety of resources to help you understand the minor ailments service. There are workshops to attend if you prefer face-to-face learning or a number of e-courses to undertake if you want to learn on the go. You can learn with your team at theLearningPharmacy.com, work on your consultation skills or look up the latest NICE guidelines on this service.

Please note: You will not be able to book on this online event if you have previously attend the face to face Confidence in consultation skills full day event.

The aim of this session is to introduce you to the Consultation skills for pharmacy practice programme which supports you in developing the key skills and behaviours needed to ensure you are confident in delivering high-quality, person-centred consultations.

Learning Objectives:

• describe the concept of person-centred practice
• recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the practice standards
• identify and access tools that you may use to develop your consultation skills.

This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.

We are aware of two places in this programme where co-proxamol is suggested as an option for analgesia. Please note that co-proxamol is no longer recommended and we have highlighted this issue to NHS Education for Scotland.

Learning Objectives:

• explain the structure and role of skin
• demonstrate your approach to identifying skin conditions with particular reference to patient history
• list the five most common skin conditions in adults and children
• list the first-line treatment of the five most common skin conditions in adults and children
• identify symptoms that require referral for each skin condition
• explain practical advice for topical treatments.

This e-assessment is not linked with a particular CPPE minor ailments learning programme.

Why should I do this assessment?

Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.

Learning Objectives:

• describe what patient-centred care means
• be more confident when communicating with the people who come into your pharmacy
• recognise good communication and consultation skills, compared with those that need improvement
• explain how facial expressions and body language can improve communication and help to build a rapport
• apply good listening skills
• know how to close a consultation effectively and safely
• discuss some of the challenges and barriers to good communication in community pharmacy.

This hub page contains links to tools and publications that LPCs may find useful when trying to spot opportunities for the commissioning and development of new community pharmacy services.

PSNC and Pharmacy Voice have issued the statement and key messages via this link which may be of use to LPCs and pharmacies if this issue comes up locally.

The RCGP, in collaboration with a range of private, public and not for profit partners, has developed over 70 online courses to support CPD and revalidation.

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.