NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Minor ailments


The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.


12h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • use a reflective tool to evaluate your consultation skills and identify key areas in which to build your expertise
  • apply key skills, models and techniques that support a person-centred approach
  • recognise good practice versus practice which requires development, by applying critique
  • demonstrate an increase in your self-confidence to deliver high-quality person-centred consultations.

Please note these workshops are available where commissioned locally and by HEE to support the delivery of the NHS Community Pharmacist Consultation Service (CPCS) by community pharmacists.

The aim of this workshop is to support pharmacists to develop the knowledge, skills and confidence needed to undertake effective consultations, communications and clinical assessments in order to provide the NHS Community Pharmacist Consultation Service (CPCS).

If you have previously attended a DMIRs event, the learning in NHS CPCS full day study day is the same so you do not need to attend.


16h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history taking process
  • apply tools and techniques to demonstrate a structured person-centred approach to clinical history taking
  • apply evidence-based practice and relevant guidance to support clinical reasoning and engage the person in shared decision making, such as NICE Clinical Knowledge Summaries
  • identify presenting red flags in the consultation to enable safe, effective, clinical transfer of the individual
  • demonstrate a safe and effective closure to the consultation including safety netting, signposting and referral when necessary
  • apply the principles of hygiene and hand washing in a clinical setting
  • demonstrate and practice a range of clinical examination skills
  • interpret and apply clinical assessment test results and findings to aid clinical diagnosis and decisions
  • practice a holistic approach to the care of individuals by promoting self-care and prevention measures in the consultation
  • complete an accurate and concise clinical record to support data sharing across healthcare settings and transfer of care.

This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.

We are aware of two places in this programme where co-proxamol is suggested as an option for analgesia. Please note that co-proxamol is no longer recommended and we have highlighted this issue to NHS Education for Scotland.

2h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the structure and role of skin
  • demonstrate your approach to identifying skin conditions with particular reference to patient history
  • list the five most common skin conditions in adults and children
  • list the first-line treatment of the five most common skin conditions in adults and children
  • identify symptoms that require referral for each skin condition
  • explain practical advice for topical treatments.

This e-assessment is not linked with a particular CPPE minor ailments learning programme.

Why should I do this assessment?

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.

5h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
external resource

This hub page contains links to tools and publications that LPCs may find useful when trying to spot opportunities for the commissioning and development of new community pharmacy services.

external resource

PSNC and Pharmacy Voice have issued the statement and key messages via this link which may be of use to LPCs and pharmacies if this issue comes up locally.

external resource

The RCGP, in collaboration with a range of private, public and not for profit partners, has developed over 70 online courses to support CPD and revalidation.

external resource

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

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