Minor ailments

The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills

Learning Objectives:

• outline your professional responsibility to reflect on and develop your consultation skills
• use a reflective tool to evaluate your consultation skills and identify key areas in which to build your expertise
• apply key skills, models and techniques that support a person-centred approach
• recognise good practice versus practice which requires development, by applying critique
• demonstrate an increase in your self-confidence to deliver high-quality person-centred consultations.

The aim of this learning resource is to give you the skills, knowledge and confidence to deal professionally with safeguarding issues.

#CPPEsafeguarding

Learning Objectives:

• summarise the background and policy surrounding the safeguarding of children and vulnerable adults and the issues this raises for pharmacy professionals
• convey the importance of pharmacy professionals increasing their awareness of abuse, neglect and child sexual exploitation (CSE) and developing ways of working with other health professionals to promote best practice to deal with situations involving suspected abuse, neglect and CSE
• highlight situations in which you are best placed to observe signs of abuse, neglect and CSE and the legal issues to consider when making a referral
• identify sources of useful information and contacts for the development of local procedures for dealing with suspected abuse, neglect or CSE observed in the pharmacy setting
• confidently make a referral to the appropriate local contacts should the need ever arise.

This guide supports you to improve your knowledge and skills to identify common skin conditions in adults and children and to improve patient outcomes. You will learn how to treat and when to refer. The guide offers you practical advice for topical treatments.

Please note: this learning programme has been developed and provided by NHS Education for Scotland. Users should recognise that this programme will refer to Scottish policies and organisations.

Learning Objectives:

• explain the structure and role of skin
• demonstrate your approach to identifying skin conditions with particular reference to patient history
• list the five most common skin conditions in adults and children
• list the first-line treatment of the five most common skin conditions in adults and children
• identify symptoms that require referral for each skin condition
• explain practical advice for topical treatments.

Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.

Learning Objectives:

• describe what patient-centred care means
• be more confident when communicating with the people who come into your pharmacy
• recognise good communication and consultation skills, compared with those that need improvement
• explain how facial expressions and body language can improve communication and help to build a rapport
• apply good listening skills
• know how to close a consultation effectively and safely
• discuss some of the challenges and barriers to good communication in community pharmacy.

This hub page contains links to tools and publications that LPCs may find useful when trying to spot opportunities for the commissioning and development of new community pharmacy services.

PSNC and Pharmacy Voice have issued the statement and key messages via this link which may be of use to LPCs and pharmacies if this issue comes up locally.

The RCGP, in collaboration with a range of private, public and not for profit partners, has developed over 70 online courses to support CPD and revalidation.

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.