NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Minor ailments



Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot. Local pharmacies are ideally placed in the community to give advice and suggest treatment options.

Minor ailment services are commissioned locally and there is no national service at present in England. There are a variety of conditions and eligibility criteria that are covered by this service and these can vary from area to area.

On this page you’ll find a variety of resources to help you understand the minor ailments service. There are workshops to attend if you prefer face-to-face learning or a number of e-courses to undertake if you want to learn on the go. You can learn with your team at theLearningPharmacy.com, work on your consultation skills or look up the latest NICE guidelines on this service.


Please note: You will not be able to book on this online event if you have previously attend the face to face Confidence in consultation skills full day event.

The aim of this session is to introduce you to the Consultation skills for pharmacy practice programme which supports you in developing the key skills and behaviours needed to ensure you are confident in delivering high-quality, person-centred consultations.

3h:30m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the concept of person-centred practice
  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the practice standards
  • identify and access tools that you may use to develop your consultation skills.

This e-assessment is not linked with a particular CPPE minor ailments learning programme.

Why should I do this assessment?

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.

5h:00m (for events this includes pre and post event learning)

Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
external resource

This hub page contains links to tools and publications that LPCs may find useful when trying to spot opportunities for the commissioning and development of new community pharmacy services.

external resource

PSNC and Pharmacy Voice have issued the statement and key messages via this link which may be of use to LPCs and pharmacies if this issue comes up locally.

external resource

The RCGP, in collaboration with a range of private, public and not for profit partners, has developed over 70 online courses to support CPD and revalidation.

external resource

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

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