NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Minor ailments



Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot. Local pharmacies are ideally placed in the community to give advice and suggest treatment options.

Minor ailment services are commissioned locally and there is no national service at present in England. There are a variety of conditions and eligibility criteria that are covered by this service and these can vary from area to area.

On this page you’ll find a variety of resources to help you understand the minor ailments service. There are workshops to attend if you prefer face-to-face learning or a number of e-courses to undertake if you want to learn on the go. You can learn with your team at theLearningPharmacy.com, work on your consultation skills or look up the latest NICE guidelines on this service.


The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.


12h:00m (for events this includes pre and post event learning)

Learning Outcomes:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • analyse your consultation skills against a validated framework and identify your strengths and areas for development
  • apply key skills, models and techniques that support a person-centred approach
  • critique consultation skills and behaviours, and provide feedback on areas of good practice and areas for development
  • demonstrate an increase in your confidence to deliver high-quality person-centred consultations.
new programme

This programme was developed by NHS Education for Scotland to help to update your knowledge and skills on the common clinical conditions and minor ailments that may present themselves in community pharmacy. It contains practical tips and advice on how to identify, recognise and manage a wide range of common conditions.

This version of the programme has been adapted by the Centre for Pharmacy Postgraduate Education (CPPE) for use in England.

8h:00m (for events this includes pre and post event learning)

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • recognise common clinical conditions
  • describe the clinical management of common clinical conditions
  • recognise red flags and points for immediate referral
  • describe the key components of self-management strategies.

Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.

5h:00m (for events this includes pre and post event learning)

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe what person-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
external resource

This hub page contains links to tools and publications that LPCs may find useful when trying to spot opportunities for the commissioning and development of new community pharmacy services.

external resource

PSNC and Pharmacy Voice have issued the statement and key messages via this link which may be of use to LPCs and pharmacies if this issue comes up locally.

external resource

This one-stop resource hub has been compiled to support community pharmacy teams to manage minor illnesses, and identify any red flag symptoms.

external resource

This page will bring together all the PrescQIPP self care resources and campaign materials as well as showcase good practice examples of projects in self care and signpost to self care resources.

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