NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Mental health

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According to the leading mental health charity MIND one in four people in the UK will experience a mental health problem each year. This means you will meet people who have a mental health problem regardless of your sector or speciality of practice. We also know that chronic physical health problems can trigger mental health issues and vice versa.

Despite the high prevalence of mental health problems there is sadly still much stigma associated with mental health and we all have an important role in changing this. Ensuring that people with mental health problems are treated equally to those with physical health issues is a key element of this. If you avoid consulting with people with mental health problems you have identified a learning and development need for yourself and you are in the right area of our website!

Improving your knowledge about mental illness and developing your skills in consulting with people experiencing mental health problems will provide you with the confidence to help and support people in their recovery and really make a difference to them and their families.

On this page you will find guidance and learning about common mental health disorders including anxiety disorders, depression, bipolar disorder, and schizophrenia.

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An online workshop supporting pharmacists, pharmacy technicians and trainee pharmacists to use a person-centred approach in consultations and conversations with people about depression.


5h:30m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • confidently start a conversation about depression
  • discuss options for managing depression
  • tailor support to individual needs of the person
  • recognise when an urgent referral is needed and appropriately refer
  • reflect and recognise your support needs arising from conversations about depression
  • create a signposting resource to use in your practice.
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An online workshop supporting pharmacists, pharmacy technicians and trainee pharmacists to use a person-centred approach in managing risks associated with valproate and pregnancy.


5h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe your role in supporting people prescribed valproate
  • initiate a conversation about the risks of valproate use in pregnancy and the need for effective contraception
  • apply the principles of person-centred care and shared decision making in consultations with people prescribed valproate
  • accurately document details of consultations in clinical records to improve continuity of care across the integrated care system
  • create a signposting resource/portfolio to use in your practice.
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The aim of this course is to help you to develop your knowledge, skills and confidence to better support people living with a mental health condition.

To facilitate your learning, we have structured the course into six units. Some units are larger than others, but we estimate that you will need to commit an average of two hours of learning for each unit.

  • Unit 1 – Introduction to mental health
  • Unit 2 – Depression
  • Unit 3 – Anxiety disorders and insomnia
  • Unit 4 – Suicide and self-harm
  • Unit 5 – Bipolar disorder
  • Unit 6 – Schizophrenia


12h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe the common symptoms experienced by people with mental health conditions
  • outline examples of non-pharmacological approaches in the management of mental health conditions
  • list the main groups of medicines used in the management of mental health conditions including how and when they are used
  • devise ways to ensure you take a person-centred approach to your interactions with people experiencing mental health conditions
  • apply an evidence-based and shared decision-making approach when consulting with people with mental health conditions
  • plan and implement actions to develop competence in line with the NHS Framework of core mental health competencies for all pharmacy professionals.
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Consulting with people with mental health problems

This resource is not currently available to you, click for more information.

In this programme you will consider what is different about consulting with people with mental health problems. You will also recognise the impact of stigma and discrimination experienced by those with mental health problems and how to adapt your consultation style to address their needs and concerns.


3h:00m (for events this includes pre and post event learning)


Learning Outcomes:

After completing this e-learning programme, you should be able to:
  • describe the mental health treatment gap and the importance of parity of esteem (valuing mental health equally with physical health)
  • recognise the impact of stigma and discrimination experienced by those with mental health problems
  • select the key national practice standards most applicable to pharmacy consultations with people with mental health problems
  • reflect on your consultations with people experiencing mental health problems
  • maximise the effectiveness of your consultations in this field by applying person-centred skills and behaviours
  • identify possible risks in your consultations with people with mental health problems.
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The aim of this piece of learning is to help you to identify the barriers contributing to healthcare avoidance in men, supporting you to adopt a person-centred approach when consulting with men despite these barriers.

This case study forms part of the Men’s health learning gateway. On this learning gateway page, you will find a range of learning resources which aim to increase your knowledge, skills and confidence in relation to men’s health conditions. 


0h:30m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:  

  • identify the key symptoms of depression
  • recognise the resources and support available to inform your practice
  • analyse a person’s care plan holistically.
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An online training course to help pharmacy professionals deliver culturally competent, person‑centred consultations for people living with anxiety, including communication skills and shared decision making.


4h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • identify your strengths and development needs in relation to supporting people living with a mental health condition such as an anxiety disorder
  • summarise how cultural perspectives and the diverse communities to which people belong can influence their level of engagement with healthcare professionals about their anxiety
  • compare and contrast perspectives on how to initiate a discussion, gather information and engage a person with an anxiety disorder in the shared decision-making process
  • list red flag symptoms of anxiety and identify appropriate courses of action
  • ask effective questions and use active listening techniques during a culturally competent person-centred consultation with a person with an anxiety disorder
  • assess the different stages of a pharmacy consultation with people who have an anxiety disorder against national practice standards to identify best practice
  • apply shared decision-making skills in a culturally competent person-centred consultation
  • self-appraise your confidence and competence in supporting people with their mental health on completion of the programme and identify further learning needs for your continued development.
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This is a downloadable programme that enables you to describe the key communication and consultation skills and techniques required for person-centred care. You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices. The programme also develops your skills in engaging the person in shared decision making and enabling them to be a true partner in the consultation.


10h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • explain the concept of person-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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Autism and attention deficit hyperactivity disorder (ADHD) are lifelong neurodevelopmental conditions, which have an impact on people's daily life - including school, work, and relationships. As a pharmacy professional, you are well placed to identify the individual needs of every person to provide person-centred care and ensure the environment where you are providing a service is inclusive. 

This programme aims to enable pharmacy professionals to make a positive difference in everyday practice to support autistic people and people living with ADHD, as well as those supporting them such as parents, carers and other advocates. 

This CPPE programme builds on content in the elearning for healthcare Oliver McGowan training programme. The Oliver McGowan training programme is the UK government's recommended training for health and social care staff who work with autistic people and people with a learning disability.   

We recommend that you complete the e-learning portion of the Oliver McGowan training before you start with this CPPE programme. It should take you approximately 60 to 90 minutes to complete. 


3h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • identify the similarities and differences of autism and ADHD 
  • apply principles of inclusive environment design to improve access to healthcare for autistic people and people with ADHD
  • develop consultation techniques to support health promotion with autistic people and people with ADHD
  • conduct person-centred consultations with autistic people, people with ADHD and carers 
  • use a person-centred strategy to support people to maintain access to their medicines 
  • signpost autistic people and people with ADHD to appropriate local support charities or resources.
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This learning will support you to adopt a person-centred approach to involving people with dementia in consultations and decisions about their treatment and health.


4h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • discuss the importance and benefits of involving people with dementia in consultations and decisions about their treatment and health
  • describe the skills and techniques needed to engage and communicate effectively with people with dementia
  • identify some key national practice standards most applicable to pharmacy consultations with people with dementia
  • recognise and address the challenges of a three-way consultation
  • apply the knowledge, behaviours and person-centred skills needed to maximise the effectiveness of your consultations with people with dementia.
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This factsheet should refresh your knowledge of anxiety disorders and depression in older people and provide you with links to appropriate further resources. 

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This factsheet should refresh your knowledge of bipolar disorder and provide you with links to appropriate further resources. 

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This workbook has been designed as an information and training resource to supplement a mental health placement for pharmacy professionals who have limited experience in the field.

It guides you through different topics, including depression, schizophrenia and dementia, as well as forensics and eating disorders. Each section contains information and a variety of tasks, questions and work-based activities to help you put your learning into practice.

Please note: This training package has been produced by the Midlands Mental Health Clinical Pharmacists Network. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

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Nice Guidance by topic, listing Mental health and behavioural conditions.

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Our education and research initiatives are core to our charitable aims. Our short courses provide opportunities for professionals to improve their knowledge.

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This e-assessment is linked with the CPPE Depression: having meaningful conversations focal point programme and assesses you on the programme’s learning outcomes.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Depression: having meaningful conversations focal point programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a revalidation record on the learning. It may also provide evidence for achieving competencies in the different competency frameworks that apply across your career. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment may provide evidence of your learning. 

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This e-assessment is linked with the CPPE Valproate: the hard conversations focal point and assesses you on the learning outcomes within that programme.


Why should I do this assessment?

This e-assessment is linked with the CPPE Valproate: the hard conversations focal point and assesses you on the learning outcomes within that programme.

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This e-assessment is linked with our Autism and ADHD: Supporting inclusive person-centred care e-learning programme. It is designed to assess you on the programme’s learning outcomes.


Why should I do this assessment?

This e-assessment completes the learning you began with our Autism and ADHD: Supporting inclusive person-centred care e-learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a revalidation record on the learning. It may also provide evidence for achieving competencies in the different competency frameworks that apply across your career. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment may provide evidence of your learning.

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Dedicated to finding and addressing the sources of mental health problems.

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We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

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Heads Together wants to help people feel much more comfortable with their everyday mental wellbeing and have the practical tools to support their friends and family.

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The Royal College of Psychiatrists is the professional body responsible for education and training, and setting and raising standards in psychiatry.

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We’re Campaign Against Living Miserably (CALM) and we’re united against suicide.

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