Management

Transcript

Effective management involves co-ordinating activities and resources to meet objectives and is vital for anyone in a position of responsibility in a pharmacy team. So whether you are running a service, overseeing other individuals or running large teams you will benefit from enhancing your management skills. Here you will find a range of management tools including resources on effective time management, delegation, influencing others and developing your team. If you are not sure where to start have a look at our range of guides. These cover many topics from interviewing people to managing projects. Many people find the time management guide really useful to identify and deal with the loss of time which often creeps into our working lives. The Life skills e-course uses a number of the guides along with other resources, and includes suggested activities to put the learning into practice. Developing your management skills will help you to work more effectively, gain better satisfaction in your work and ultimately deliver better services to patients.

This reflective essay is linked with the CPPE Life skills learning programme and assesses you on the learning objectives within that programme.

Please note: this assessment is only available to GPhC registrants in England.

Why should I do this assessment?

With the increased pressures and demands of pharmacy, this programme discusses how skill mix can improve your work efficacy and how to conduct an effective skill mix.

Learning Outcomes:

• identify what skill mix is and why it is important
• explain the potential benefits of skill mix
• list some successful examples of skill mix
• devise a skill mix review
• plan a role redesign in your workplace.

When you have the responsibility of managing people one of your key objectives is to get them to do their best and enjoy it. The aim of this guide is to give you step-by-step guidance on the straightforward skills and techniques you can apply to achieve this.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

• be aware of the different approaches to leadership and what effective leaders do
• realise the importance of good communication skills when managing people
• review the principles and practice of coaching
• understand what motivates people
• be prepared for managing change.

Do you ever feel as though there aren't enough hours in the day to do all the things you would like to do? Poor use of time creates problems not only for you, but for those you work and live with. It can lead to work overload and increased stress. By reading this guide and working through the exercises and activities you will develop skills and techniques to make sure you use your time effectively.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

• reflect on your own use of time and identify any problem areas which lead to inappropriate use of your time
• be aware of the different time management principles, tools and planning aids available and how to make use of them to improve your time management
• be more confident in delegating tasks to others
• manage situations which take up unecessary time.

This e-course is designed to help you to reflect on your skills, and identify how to develop them in a way that will help you in a variety of situations, both professional and personal.

You can find the enrolment and delivery dates for this course on our main e-courses page.

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

• describe and apply reflective practice
• describe the concept of emotional intelligence
• identify problem areas in your time management and apply planning methods effectively
• list the methods and benefits of networking and teamworking
• describe three practical exercises to deal with stress and anxiety
• apply a range of basic assertiveness techniques at work
• apply key techniques to increase your influence over others
• support others to develop by applying mentoring and coaching techniques.

This guide has been developed as an effective change checklist and will help anyone who is about to be involved in a change programme. The checklist covers the seven phases of effective change from conception of the idea through to closing the change programme and will challenge you with questions and provide supporting information to make sure your change programme happens successfully.

Once booked, you will need to access this learning programme from the link in your Learning record.

Please note: Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

• describe the seven phases of the change programme and identify which phases are relevant to you
• answer the questions within the relevant phases of the checklist to challenge your own approach and ensure you have considered every element of the process
• use the information notes within the checklist framework to support your actions as you work your way towards a successful outcome.

By working through this guide you will learn about the 16 key indicators that you, as a team leader, need to focus on to get the best from your team. There are toolkits within the guide which will support you in assessing, planning and conducting your approach to leadership.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

• explain the 16 key indicators that you need to focus on to get the best from your team; what they are and how to improve on them
• increase your leadership skills with both new and existing teams
• be more aware of your own behaviour and how it is important to role model the behaviour you would like to see in your team
• conduct a team review and share it effectively with your team.

Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

• describe the meaning of delegation
• carry out an assessment of how much you delegate now
• see the benefits of delegation, as well as the potential barriers
• make decisions around the right tasks to delegate
• put your learning into practice by delegating more effectively.

This programme is aimed at anyone who has the responsibility of line managing people at any level within an organisation. It will support you in setting relevant, well-crafted objectives and provide guidance on how you can further support the people who report to you in achieving these objectives. The programme addresses the management of both good and poor performance and includes toolkits which you can apply to practice.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

• understand the purpose and value of setting objectives
• set objectives which are relevant, achievable and measurable
• monitor performance against set objectives
• take a leading and supportive role in managing both good and poor performance.

Preparing a solid business case is important across pharmacy, whether to commissioners of services, or putting a case forward for a new role within a department. This guide outlines the practical steps to take when preparing your business case and suggests how to deliver it effectively.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

• understand what a business case is, what it is used for and what it might look like
• explore the different stages and content of a business case using a structured approach with the five-case content model
• apply the principles and theories outlined in the guide to business case development
• be more confident in taking steps forward to deliver your business case.

Managing a project can be an interesting challenge, both in the workplace or at home. Sometimes it can be difficult to know where to start. By reading through this guide and taking part in the exercises you will be more confident in knowing where to start with projects and how to plan, implement and deliver work-related and personal projects more effectively.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Outcomes:

• distinguish between day-to-day work and projects
• define a project and project management
• understand the role of stakeholders and develop strategies to meet their expectations
• apply relevant concepts, resources and planning tools to support you in project management
• manage risks in projects
• manage to oversee a project team to ensure your goals are met.

MindTools: essential skills for an excellent career

Defining and assuring post-registration standards of patient-focused pharmacy practice.