The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.
This full-day workshop has been developed to support pharmacy professionals working in all sectors.
#CPPEconsultationskills
12h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this programme you should be able to:This resource is not currently available to you, click for more information.
Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.
10h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This short self-directed e-course has been developed for pharmacy professionals with an interest in developing their leadership skills as part of the requirements towards meeting the Healthy Living Pharmacy Level 1 quality criteria.
The course uses the dimensions of the NHS Healthcare Leadership Model and the Royal Pharmaceutical Society's Leadership Development Framework to help you explore the challenges and rewards of leadership and inspire you to develop your leadership skills and behaviours.
You will have the opportunity to learn using a variety of media and to take part in activities that can help you provide evidence for self-assessment. We estimate that the reading and activities will take around 8 hours in total.
8h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:The aim of this learning programme is to improve the pharmacy team’s knowledge of influenza and their skills in delivering an integrated, patient-centred flu vaccination service.
2h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Healthy Living Pharmacy Level 1 Quality Criteria: Assessment of Compliance HLP Level 1
This e-assessment is linked with the CPPE Immunisation in pharmacies: developing your service distance learning programme and assesses you on the learning objectives within that programme, particularly with respect to influenza vaccination.
Why should I do this assessment?
This e-assessment completes the learning you began with the CPPE Immunisations in pharmacy - developing your service distance learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.Work your way around the Sexual health learning topic, taking part in bite-sized interactive challenges that will help you and your team support and give advice to patients about emergency hormonal contraception. The challenges will help you if you are planning to offer chlamydia screening, while also promoting safer sex.
You can access this learning here: Sexual health - theLearningpharmacy.com
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Work your way around the Smoking learning topic, taking part in bite-sized interactive challenges that will help you and your team support people and give advice regarding electronic cigarettes, stopping smoking, and using shisha and smokeless tobacco.
You can access this learning here: Smoking - theLearningpharmacy.com
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.
5h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This is a 3 minute video from Public Health England introducing ‘All our health’. All Our Health is a call to action for all healthcare professionals to use their skills and relationships to maximise their impact on avoidable illness, health protection and promotion of wellbeing and resilience. Further information can be found https://www.gov.uk/government/collections/all-our-health-personalised-care-and-population-health#resources
RPS Professional standards for public health practice for pharmacy: for pharmacists and pharmacy teams working in England and Wales, March 2014
This guide has been developed as an effective change checklist and will help anyone who is about to be involved in a change programme. The checklist covers the seven phases of effective change from conception of the idea through to closing the change programme and will challenge you with questions and provide supporting information to make sure your change programme happens successfully.
Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
5h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.
Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
4h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Please help us improve our website by letting us know what you like and reporting anything that isn't quite right.
