NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Healthy Living Pharmacies

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We know that healthy living pharmacies consistently deliver high quality public health services for their populations. During the Portsmouth pilot, smokers walking into a healthy living pharmacy were twice as likely to set a quit date and give up, compared with a person walking into a non-healthy living pharmacy and over 3,500 individuals received brief advice on safe alcohol consumption. Public Health England has made it easier to become a Level 1 HLP by publishing quality criteria and a self-assessment framework, and being a Level 1 Healthy Living Pharmacy attracts points for the community pharmacy Quality Payments scheme. The resources and information on this page will help you to gather the evidence that you need to meet the quality criteria. Let’s start with the basics. Provision of Advanced services is key in achieving HLP level 1. Here you can find the learning resources to support you in providing quality services for MUR, NMS and Flu vaccination. Your pharmacy will need a HLP leader. Our e-learning programmes and workshop will support them in working with peers to develop the skills and behaviours to become an effective leader. And let’s not forget the patient who is the focus of the services you deliver. Take a look at the learning available on communication and public health which have been developed for the whole pharmacy team to make sure your patients really get the best from their healthy living pharmacy.

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The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills


12h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • analyse your consultation skills against a validated framework and identify your strengths and areas for development
  • apply key skills, models and techniques that support a person-centred approach
  • critique consultation skills and behaviours, and provide feedback on areas of good practice and areas for development
  • demonstrate an increase in your confidence to deliver high-quality person-centred consultations.
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This focal point will give you an understanding of familial hypercholesterolaemia (FH), and its identification and management. It will enable you to improve care for people with known FH and identify people who are not yet diagnosed, supporting them to make informed decisions about their condition.


5h:30m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • recognise the characteristics of an individual that suggest they may have familial hypercholesterolaemia (FH)
  • describe the tools commonly used in the initial diagnosis of FH
  • refer a person who may need assessment for a diagnosis of FH to an appropriate healthcare professional
  • discuss the condition and its impact on cardiovascular risk in a sensitive and person-centred way
  • apply the principles of shared decision making to support people living with FH to optimise their treatment
  • create a list of resources to enable you to support people living with FH to make lifestyle choices that can reduce their cardiovascular risk.
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The course covers public health principles and practice in the UK, and then focuses on public health practice in pharmacy with scenarios, examples and techniques from hospital, primary care and community pharmacy. Learners will be able to integrate public health principles into their own practice to benefit person-centred care.

To facilitate your learning, we have structured the course into four units. All units are of a similar size, and we estimate that you will need to commit an average of two hours of learning for each unit.

  • Unit 1 - What is public health?
  • Unit 2 - Why is public health so important to pharmacy practice?
  • Unit 3 - The role of pharmacy in public health
  • Unit 4 - Being equipped to delivery equality and innovation

8h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • list the three domains of public health
  • describe the role of the UK Health Security Agency (UKHSA), the Office for Health Improvement and Disparities (OHID), the Faculty of Public Health (FPH) and the Royal Society for Public Health (RSPH) in supporting the provision of public health
  • recognise the role of Integrated Care Systems (ICS), including local government, the NHS and other organisations in delivering public health
  • identify how pharmacy professionals in all sectors can support the delivery of public health across England
  • outline the main health inequalities in your local area
  • recognise national priorities in public health
  • review and evaluate the roles that pharmacy professionals in all sectors can play in supporting national and local priorities and public health services
  • critique the evidence for public health practice in pharmacy practice and plan actions to support your patients and the public to protect and improve their health.
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This short self-directed e-course has been developed for pharmacy professionals with an interest in developing their leadership skills as part of the requirements towards achieving or maintaining Healthy Living Pharmacy status in line with NHS contractual requirements.

The course uses the dimensions of the NHS Healthcare Leadership Model to help you explore the rewards and challenges of leadership and inspire you to develop your leadership skills and behaviours.

You will have the opportunity to learn using a variety of media and to take part in activities that can help you provide evidence for self-assessment. We estimate that the reading and activities will take around eight hours in total.


8h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • develop your staff so they are equipped to understand public health needs
  • delegate efficiently and effectively
  • manage and motivate your team to deliver proactive healthy lifestyle advice
  • apply the principles of effective change management to communicate the impact of the HLP to your team.
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This is a downloadable programme that enables you to describe the key communication and consultation skills and techniques required for person-centred care. You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices. The programme also develops your skills in engaging the person in shared decision making and enabling them to be a true partner in the consultation.


10h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • explain the concept of person-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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Culturally competent communication in person-centred care

This resource is not currently available to you, click for more information.

This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with. People with lived experience of prejudice, discrimination, and inequality provide their tips on culturally appropriate language to reduce the risk of causing offense and promote a sense of belonging, inclusion, dignity and respect.


4h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • distinguish between the terms culture, ethnicity, race and cultural competence
  • summarise the reasons for constructing a new dialogue for interacting with diverse communities and cultural groups
  • list the barriers to developing culturally competent communication in person-centred care
  • define the term microaggression and list the different types
  • identify examples of culturally inappropriate language and behaviour used in microaggressions
  • recognise key words and phrases to use in culturally competent person-centred interactions
  • describe how to respond with dignity and respect to culturally inappropriate behaviour, language or microaggressions
  • explain how culturally competent person-centred care can contribute to effective use of medicines, improved patient safety and health outcomes
  • apply the principles of language for culturally competent person-centred care to a patient consultation to identify best practice.
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In this programme, you will learn about health inequalities and how they affect people. The programme will show you how to identify the needs of your local population and provide a tailored service to meet them. You will also learn how to work with the multidisciplinary team to manage and prevent long-term conditions while reducing health inequalities.


2h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe what is meant by health inequalities and how health inequalities can affect individuals
  • explain pharmacy teams’ unique role in addressing health inequalities by delivering health promotion, prevention and improvement interventions to prevent and support the management of long-term health conditions in the community
  • recognise how pharmacy can work with other local organisations and members of the local community in order to enable better access to healthcare services
  • use the knowledge that you have gained about the needs of your local population in order to provide a more tailored and individualised service
  • apply what you have learnt to deliver personalised care to those who access your services, recognising both the positive and negative impacts that these interactions may have on each person.
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This e-learning uses real-life stories to illustrate some of the challenges the medically under-served face in managing their medicines. It has been co-produced by a team of researchers including Nottingham University and the National Institute for Health Research.

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The aim of this programme is to equip pharmacy professionals and their teams with the knowledge, skills and confidence to deliver high-quality, person-centred sexual health services.

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Emergency contraception


6h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe the role and responsibilities of pharmacies in providing sexual health services in the context of national and local policies and applying current relevant guidance
  • access local and national sexual health data to understand service gaps
  • map and make links with your local sexual health network and referral pathways to ensure seamless client care
  • train your staff to respond confidently and appropriately to the sexual health needs of clients
  • create a welcoming, non-judgemental, supportive environment for sexual health consultations
  • carry out client-centred consultations to meet client needs, balancing the need for confidentiality with safeguarding considerations and identifying warning signs of child sexual exploitation and relationship abuse
  • take an accurate and purposeful sexual history and identify risks and symptoms/situations requiring referral
  • list risk factors, signs, symptoms, consequences and treatment options for relevant STIs, how to test for them and what to do with the results, including your role in partner notification (PN)
  • promote advice on minimising risk and safer sex at every opportunity
  • develop a standard operating procedure for your sexual health service.
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Weight management for adults: understanding the management of obesity

This resource is not currently available to you, click for more information.

This e-learning programme will help improve your knowledge about the prevalence of overweight and obesity, the structure of weight management services in England and the structure and requirements of a tier two commissioned lifestyle weight management service.

It provides you with practical advice on how you can support patients on their own weight loss journey, including how to initiate the difficult discussion around weight management.

Are you registered with the GPhC in England but are being asked to pay to access this learning?

If this is the case, you have registered with CPPE as a non-GPhC user and need to merge your account with your GPhC number. You can do that here: Merge your CPPE and GPhC accounts

Once your accounts have been merged, you will be able to access the learning free of charge.


2h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • outline the epidemiology of obesity
  • use appropriate equipment and techniques to measure and categorise a person's degree of overweight or obesity
  • describe the determinants and health risks of being overweight or obese and the benefits of maintaining a healthy weight
  • assess a person's readiness to lose weight and willingness to modify behaviour to achieve and maintain an appropriate target weight
  • describe a range of motivational and behavioural techniques to support weight management
  • discuss the role of diet, physical activity, medicines and surgery in the management of weight and provide practical healthy lifestyle advice
  • select the most appropriate intervention or referral pathway to other primary/secondary care specialist services where necessary, in line with local and national weight management strategies
  • describe and implement a community pharmacy weight management service.
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The aim of this programme is to enable you to better support people with type 2 diabetes by applying the principles of the NICE guidance (NG28) into your practice. The workshop provides opportunities to discuss with colleagues how these changes can positively support patient care and to update your knowledge of the management of type 2 diabetes in line with NICE guidance. After the workshop, you will be better equipped to help your patients manage type 2 diabetes by reducing complications and improving outcomes.


5h:30m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning progrmame you should be able to:

  • identify type 2 diabetes management options for people with cardiovascular comorbidities
  • explain the principles of managing type 2 diabetes and rationale for different treatment options in a person-centred way
  • discuss concerns about complications arising from type 2 diabetes, in particular, the side effects of medicines
  • discuss how you can use sick day guidance to support and advise people with type 2 diabetes when they are generally unwell
  • apply the NICE guideline Type 2 diabetes in adults: management (NG28) to support medicines optimisation for people with type 2 diabetes including sodium-glucose transport protein 2 inhibitors (SGLT2i)
  • apply the principles of shared decision making in consultations with people with type 2 diabetes to make joint decisions about their treatment options.
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This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.


Why should I do this assessment?

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

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This e-assessment is linked with the CPPE Fundamentals of public health for pharmacy practice learning programme and assesses you on the learning outcomes in that programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Fundamentals of public health for pharmacy practice learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:

  • describe what person-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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external resource

This is a 3 minute video from Public Health England introducing ‘All our health’. All Our Health is a call to action for all healthcare professionals to use their skills and relationships to maximise their impact on avoidable illness, health protection and promotion of wellbeing and resilience. Further information can be found https://www.gov.uk/government/collections/all-our-health-personalised-care-and-population-health#resources

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Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


4h:00m (for events this includes pre and post event learning)


Learning Outcomes:

On completion of all aspects of this learning programme you should be able to:
  • describe the meaning of delegation
  • carry out an assessment of how much you delegate now
  • see the benefits of delegation, as well as the potential barriers
  • make decisions around the right tasks to delegate
  • put your learning into practice by delegating more effectively.
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Staff are able to provide advise on sensitive/difficult public health issues (e.g. when providing advise on alcohol consumption, sexual health issues)

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