The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.
This full-day workshop has been developed to support pharmacy professionals working in all sectors.
#CPPEconsultationskills
12h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this programme you should be able to:Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.
10h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This short self-directed e-course has been developed for pharmacy professionals with an interest in developing their leadership skills as part of the requirements towards meeting the Healthy Living Pharmacy Level 1 quality criteria.
The course uses the dimensions of the NHS Healthcare Leadership Model and the Royal Pharmaceutical Society's Leadership Development Framework to help you explore the challenges and rewards of leadership and inspire you to develop your leadership skills and behaviours.
You will have the opportunity to learn using a variety of media and to take part in activities that can help you provide evidence for self-assessment. We estimate that the reading and activities will take around eight hours in total.
8h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:The aim of this learning programme is to improve the pharmacy team’s knowledge of influenza and their skills in delivering an integrated, patient-centred flu vaccination service.
2h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This resource is not currently available to you, click for more information.
This e-learning programme will help improve your knowledge about the prevalence of overweight and obesity, the structure of weight management services in England and the structure and requirements of a tier two commissioned lifestyle weight management service.
It provides you with practical advice on how you can support patients on their own weight loss journey, including how to initiate the difficult discussion around weight management.
2h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:The National Centre for Smoking Cessation and Training (NCSCT) provides assessment, certification and training for NHS stop smoking service providers. This training programme will provide you with a good understanding of the factors involved in smoking and smoking cessation, linking the theoretical understanding to professional practice. It has been developed for experienced professionals working for NHS stop smoking services who want to update or improve their knowledge and skills - as well as for newcomers to the profession.
The NCSCT has recently changed the assessment. There were previously two assessments - stages 1 and 2. These two assessments have now merged into one knowledge and skills based online assessment. If you have previously completed the stage 1 assessment you will be able to access a shortened version of the new assessment (15 questions). For anyone new to the assessment, you will need to register first with the NCSCT and then read the materials before attempting the Practitioners assessment – knowledge and skills, which has 25 multiple choice questions. All the assessments are timed and there is a 70 percent pass mark. If you don’t achieve a pass you will not be able to access the assessment again for three days.
Note: Please do not access the training programme directly via the NCSCT website and make sure you do not create more than one account. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
0h:30m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this programme you should be able to:This resource is not currently available to you, click for more information.
The aim of this programme is to help you to develop the knowledge and skills you need to provide an alcohol identification and brief advice service. The focus of this programme is to look at the contribution the pharmacy team can make to alcohol harm reduction and is designed to complement Public Health England's 'Alcohol identification and brief advice' e-learning course.
10h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This resource is not currently available to you, click for more information.
The aim of this programme is to support the community pharmacy team in developing and providing a sexual health service. This programme focuses on sexually transmitted infections (STIs). CPPE also has learning programmes on contraception and emergency contraception.
6h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:When you have worked through this e-learning programme, you will have gained an understanding of how the NMS should be delivered in a patient-centred, effective way as part of your day-to-day practice.
2h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:The overall aim of this course is to enable you to develop your knowledge and acquire skills that will allow you to integrate public health into your routine pharmacy practice. It will help you to meet the Royal Pharmaceutical Society (RPS) Professional standards for public health practice for pharmacy. This is a self-directed course, which means you can access the content at any time. There are four modules in this e-course, covering different topics relating to public health.
4h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Healthy Living Pharmacy Level 1 Quality Criteria: Assessment of Compliance HLP Level 1
Work your way around the Sexual health learning topic, taking part in bite-sized interactive challenges that will help you and your team support and give advice to patients about emergency hormonal contraception. The challenges will help you if you are planning to offer chlamydia screening, while also promoting safer sex.
You can access this learning here: Sexual health - theLearningpharmacy.com
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Work your way around the Smoking learning topic, taking part in bite-sized interactive challenges that will help you and your team support people and give advice regarding electronic cigarettes, stopping smoking, and using shisha and smokeless tobacco.
You can access this learning here: Smoking - theLearningpharmacy.com
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.
5h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This is a 3 minute video from Public Health England introducing ‘All our health’. All Our Health is a call to action for all healthcare professionals to use their skills and relationships to maximise their impact on avoidable illness, health protection and promotion of wellbeing and resilience. Further information can be found https://www.gov.uk/government/collections/all-our-health-personalised-care-and-population-health#resources
RPS Professional standards for public health practice for pharmacy: for pharmacists and pharmacy teams working in England and Wales, March 2014
Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.
Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
4h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Please help us improve our website by letting us know what you like and reporting anything that isn't quite right.
