NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Healthy Living Pharmacies

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The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills


12h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • use a reflective tool to evaluate your consultation skills and identify key areas in which to build your expertise
  • apply key skills, models and techniques that support a person-centred approach
  • recognise good practice versus practice which requires development, by applying critique
  • demonstrate an increase in your self-confidence to deliver high-quality person-centred consultations.
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Consultation skills for pharmacy practice: taking a patient-centred approach

This resource is not currently available to you, click for more information.

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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This short self-directed e-course has been developed for pharmacy professionals with an interest in developing their leadership skills as part of the requirements towards meeting the Healthy Living Pharmacy Level 1 quality criteria.

The course uses the dimensions of the NHS Healthcare Leadership Model and the Royal Pharmaceutical Society's Leadership Development Framework to help you explore the challenges and rewards of leadership and inspire you to develop your leadership skills and behaviours.

You will have the opportunity to learn using a variety of media and to take part in activities that can help you provide evidence for self-assessment. We estimate that the reading and activities will take around 8 hours in total.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

By working through this short online course, you will be able to:
  • use the Healthy Living Pharmacy Quality Criteria to develop your workforce
  • delegate efficiently and effectively
  • manage and motivate your team to deliver proactive healthy lifestyle advice
  • apply the principles of effective change management to communicate the impact of the HLP to your team.
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The aim of this learning programme is to improve the pharmacy team’s knowledge of influenza and their skills in delivering an integrated, patient-centred flu vaccination service.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the types of influenza virus
  • explain the transmission, incubation and symptoms of flu
  • discuss the prevalence and impact of flu on public health
  • identify patient groups who are at risk from the effects of flu
  • describe the types of flu vaccine available and methods of administration
  • explain the actions required to prepare a pharmacy team to deliver a flu vaccination service
  • engage confidently in consultations with patients regarding flu and flu vaccination
  • reflect upon patients’ concerns and expectations about flu and flu vaccination and apply a person-centered approach to supporting individuals.
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This e-assessment is linked with the CPPE Immunisation in pharmacies: developing your service distance learning programme and assesses you on the learning objectives within that programme, particularly with respect to influenza vaccination.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Immunisations in pharmacy - developing your service distance learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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external resource

Healthy Living Pharmacy Level 1 Quality Criteria: Assessment of Compliance HLP Level 1

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Work your way around the Sexual health learning topic, taking part in bite-sized interactive challenges that will help you and your team support and give advice to patients about emergency hormonal contraception. The challenges will help you if you are planning to offer chlamydia screening, while also promoting safer sex.

You can access this learning here: Sexual health - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe new methods of engaging with patients and the public
  • develop and run an effective health promotion campaign in your pharmacy
  • provide advice and signposting on self-care and public health
  • explain how you would develop and deliver a successful pharmacy service
  • explain how to deal effectively with patient queries about long term conditions or medicines
  • support a person presenting with a new prescription
  • describe how to advise appropriately a patient requesting an OTC medicine
  • become more confident in dealing with therapeutic challenges and prescription interventions
  • identify and meet the professional development needs of the pharmacy team.
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Work your way around the Smoking learning topic, taking part in bite-sized interactive challenges that will help you and your team support people and give advice regarding electronic cigarettes, stopping smoking, and using shisha and smokeless tobacco.

You can access this learning here: Smoking - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe new methods of engaging with patients and the public
  • develop and run an effective health promotion campaign in your pharmacy
  • provide advice and signposting on self-care and public health
  • explain how you would develop and deliver a successful pharmacy service
  • support a person presenting with a new prescription
  • advise appropriately a patient requesting an OTC medicine
  • identify and meet the professional development needs of the pharmacy team
  • become more confident in dealing with therapeutic challenges and prescription interventions.
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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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external resource

RPS Professional standards for public health practice for pharmacy: for pharmacists and pharmacy teams working in England and Wales, March 2014

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This guide has been developed as an effective change checklist and will help anyone who is about to be involved in a change programme. The checklist covers the seven phases of effective change from conception of the idea through to closing the change programme and will challenge you with questions and provide supporting information to make sure your change programme happens successfully.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • be aware of the seven phases of the change programme and identify which phases are relevant to you
  • answer the questions within the relevant phases of the checklist to challenge your own approach and ensure you have considered every element of the process
  • use the information notes within the checklist framework to support your actions as you work your way towards a successful outcome.
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Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the meaning of delegation
  • carry out an assessment of how much you delegate now
  • see the benefits of delegation, as well as the potential barriers
  • make decisions around the right tasks to delegate
  • put your learning into practice by delegating more effectively.
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By working through this guide you will learn about the 16 key indicators that you, as a team leader, need to focus on to get the best from your team. There are toolkits within the guide which will support you in assessing, planning and conducting your leadership.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


15h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the 16 key indicators that you need to focus on to get the best from your team; what they are and how to improve on them
  • increase your leadership skills with both new and existing teams
  • be more aware of your own behaviour and how it is important to role model the behaviour you would like to see in your team
  • conduct a team review and share it effectively with your team.

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