NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Healthy Living Pharmacies

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The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.

#CPPEconsultationskills


12h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • outline your professional responsibility to reflect on and develop your consultation skills
  • use a reflective tool to evaluate your consultation skills and identify key areas in which to build your expertise
  • apply key skills, models and techniques that support a person-centred approach
  • recognise good practice versus practice which requires development, by applying critique
  • demonstrate an increase in your self-confidence to deliver high-quality person-centred consultations.
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Consultation skills for pharmacy practice: taking a patient-centred approach

This resource is not currently available to you, click for more information.

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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This short self-directed e-course has been developed for pharmacy professionals with an interest in developing their leadership skills as part of the requirements towards meeting the Healthy Living Pharmacy Level 1 quality criteria.

The course uses the dimensions of the NHS Healthcare Leadership Model and the Royal Pharmaceutical Society's Leadership Development Framework to help you explore the challenges and rewards of leadership and inspire you to develop your leadership skills and behaviours.

You will have the opportunity to learn using a variety of media and to take part in activities that can help you provide evidence for self-assessment. We estimate that the reading and activities will take around 8 hours in total.


8h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • use the Healthy Living Pharmacy Quality Criteria to develop your workforce
  • delegate efficiently and effectively
  • manage and motivate your team to deliver proactive healthy lifestyle advice
  • apply the principles of effective change management to communicate the impact of the HLP to your team.
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The aim of this learning programme is to improve the pharmacy team’s knowledge of influenza and their skills in delivering an integrated, patient-centred flu vaccination service.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the types of influenza virus
  • explain the transmission, incubation and symptoms of flu
  • discuss the prevalence and impact of flu on public health
  • identify patient groups who are at risk from the effects of flu
  • describe the types of flu vaccine available and methods of administration
  • explain the actions required to prepare a pharmacy team to deliver a flu vaccination service
  • engage confidently in consultations with patients regarding flu and flu vaccination
  • reflect upon patients’ concerns and expectations about flu and flu vaccination and apply a person-centered approach to supporting individuals.
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Weight management for adults: understanding the management of obesity

This resource is not currently available to you, click for more information.

This e-learning programme will help improve your knowledge about the prevalence of overweight and obesity, the structure of weight management services in England and the structure and requirements of a tier two commissioned lifestyle weight management service.

It provides you with practical advice on how you can support patients on their own weight loss journey, including how to initiate the difficult discussion around weight management.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • outline the epidemiology of obesity
  • use appropriate equipment and techniques to measure and categorise a person's degree of overweight or obesity
  • describe the determinants and health risks of being overweight or obese and the benefits of maintaining a healthy weight
  • assess a person's readiness to lose weight and willingness to modify behaviour to achieve and maintain an appropriate target weight
  • describe a range of motivational and behavioural techniques to support weight management
  • discuss the role of diet, physical activity, medicines and surgery in the management of weight and provide practical healthy lifestyle advice
  • select the most appropriate intervention or referral pathway to other primary/secondary care specialist services where necessary, in line with local and national weight management strategies
  • describe and implement a community pharmacy weight management service.
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The National Centre for Smoking Cessation and Training (NCSCT) provides assessment, certification and training for NHS stop smoking service providers. This training programme will provide you with a good understanding of the factors involved in smoking and smoking cessation, linking the theoretical understanding to professional practice. It has been developed for experienced professionals working for NHS stop smoking services who want to update or improve their knowledge and skills - as well as for newcomers to the profession.

The NCSCT has recently changed the assessment. There were previously two assessments - stages 1 and 2. These two assessments have now merged into one knowledge and skills based online assessment. If you have previously completed the stage 1 assessment you will be able to access a shortened version of the new assessment (15 questions). For anyone new to the assessment, you will need to register first with the NCSCT and then read the materials before attempting the Practitioners assessment – knowledge and skills, which has 25 multiple choice questions. All the assessments are timed and there is a 70 percent pass mark. If you don’t achieve a pass you will not be able to access the assessment again for three days.

Note: Please do not access the training programme directly via the NCSCT website and make sure you do not create more than one account. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


0h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • outline the principles of very brief advice
  • discuss the evidence base for very brief advice
  • describe the three steps of very brief advice
  • understand how to apply very brief advice to everyday situations.
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Alcohol misuse: support and advice from the pharmacy team

This resource is not currently available to you, click for more information.

The aim of this programme is to help you to develop the knowledge and skills you need to provide an alcohol identification and brief advice service. The focus of this programme is to look at the contribution the pharmacy team can make to alcohol harm reduction and is designed to complement Public Health England's 'Alcohol identification and brief advice' e-learning course.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the current extent and nature of problems relating to alcohol
  • discuss the national strategies to tackle alcohol misuse
  • identify the impact of alcohol misuse on mental and physical health, personal relationships and the wider society
  • describe the available screening tools that can be used to identify people who may be at risk as a result of their alcohol intake and use the tools to assess a patient’s alcohol use
  • describe the key techniques and approaches needed to offer brief advice in a pharmacy setting and identify people who require appropriate referral
  • discuss the requirements for setting up an alcohol identification and brief advice service.
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The aim of this programme is to support the community pharmacy team in developing and providing a sexual health service. This programme focuses on sexually transmitted infections (STIs). CPPE also has learning programmes on contraception and emergency contraception.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the role and responsibilities of pharmacies in providing sexual health services in the context of national and local policies and applying current relevant guidance
  • access local and national sexual health data to understand service gaps
  • map and make links with your local sexual health network and referral pathways to ensure seamless client care
  • train your staff to respond confidently and appropriately to the sexual health needs of clients
  • create a welcoming, non-judgemental, supportive environment for sexual health consultations
  • carry out client-centred consultations to meet client needs, balancing the need for confidentiality with safeguarding considerations and identifying warning signs of child sexual exploitation and relationship abuse
  • take an accurate and purposeful sexual history and identify risks and symptoms/situations requiring referral
  • list risk factors, signs, symptoms, consequences and treatment options for relevant STIs, how to test for them and what to do with the results, including your role in partner notification (PN)
  • promote advice on minimising risk and safer sex at every opportunity
  • develop a standard operating procedure for your sexual health service.
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When you have worked through this e-learning programme, you will have gained an understanding of how the NMS should be delivered in a patient-centred, effective way as part of your day-to-day practice.


2h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the background of the NMS, including the evidence base
  • describe possible options to engage and recruit patients into the service
  • explain how to deliver a patient-centred approach to supporting individuals with their medicines.
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external resource

Healthy Living Pharmacy Level 1 Quality Criteria: Assessment of Compliance HLP Level 1

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This reflective essay is linked with the CPPE Influenza learning programme and assesses you on the learning objectives within that programme.


Why should I do this assessment?

This reflective essay assessment completes the learning you began with the CPPE Influenza learning programme. Access and gaining a pass will provide evidence that you have worked through the programme/guide, have reflected on your personal practice and applied the learning to improve your practice and patient outcomes. The essay will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks and the Declaration of Competence system if your learning is linked to provision of a pharmacy service.
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Work your way around the Sexual health learning topic, taking part in bite-sized interactive challenges that will help you and your team support and give advice to patients about emergency hormonal contraception. The challenges will help you if you are planning to offer chlamydia screening, while also promoting safer sex.

You can access this learning here: Sexual health - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe new methods of engaging with patients and the public
  • develop and run an effective health promotion campaign in your pharmacy
  • provide advice and signposting on self-care and public health
  • explain how you would develop and deliver a successful pharmacy service
  • explain how to deal effectively with patient queries about long term conditions or medicines
  • support a person presenting with a new prescription
  • describe how to advise appropriately a patient requesting an OTC medicine
  • become more confident in dealing with therapeutic challenges and prescription interventions
  • identify and meet the professional development needs of the pharmacy team.
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Work your way around the Smoking learning topic, taking part in bite-sized interactive challenges that will help you and your team support people and give advice regarding electronic cigarettes, stopping smoking, and using shisha and smokeless tobacco.

You can access this learning here: Smoking - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe new methods of engaging with patients and the public
  • develop and run an effective health promotion campaign in your pharmacy
  • provide advice and signposting on self-care and public health
  • explain how you would develop and deliver a successful pharmacy service
  • support a person presenting with a new prescription
  • advise appropriately a patient requesting an OTC medicine
  • identify and meet the professional development needs of the pharmacy team
  • become more confident in dealing with therapeutic challenges and prescription interventions.
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Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.

This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build a rapport
  • apply good listening skills
  • know how to close a consultation effectively and safely
  • discuss some of the challenges and barriers to good communication in community pharmacy.
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external resource

This is a 3 minute video from Public Health England introducing ‘All our health’. All Our Health is a call to action for all healthcare professionals to use their skills and relationships to maximise their impact on avoidable illness, health protection and promotion of wellbeing and resilience. Further information can be found https://www.gov.uk/government/collections/all-our-health-personalised-care-and-population-health#resources

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external resource

RPS Professional standards for public health practice for pharmacy: for pharmacists and pharmacy teams working in England and Wales, March 2014

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This guide has been developed as an effective change checklist and will help anyone who is about to be involved in a change programme. The checklist covers the seven phases of effective change from conception of the idea through to closing the change programme and will challenge you with questions and provide supporting information to make sure your change programme happens successfully.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • be aware of the seven phases of the change programme and identify which phases are relevant to you
  • answer the questions within the relevant phases of the checklist to challenge your own approach and ensure you have considered every element of the process
  • use the information notes within the checklist framework to support your actions as you work your way towards a successful outcome.
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Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the meaning of delegation
  • carry out an assessment of how much you delegate now
  • see the benefits of delegation, as well as the potential barriers
  • make decisions around the right tasks to delegate
  • put your learning into practice by delegating more effectively.

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