General practice

The aim of this study day is to support pharmacy professionals to get started and develop their role in a general practice setting. It will help you identify and engage stakeholders, prioritise patient groups, consider how to set up a patient clinic and respond to patient safety incidents.

#CPPEgeneralpractice

Learning Objectives:

• identify stakeholders in general practice and make a communication plan
• describe and promote your role as a clinical pharmacy professional
• identify and prioritise patient groups for clinical pharmacy professional consultations
• plan setting up a clinic in general practice
• describe tools to support clinical medication review and apply them in practice
• develop a process for undertaking clinical medication review
• take appropriate action in response to a patient safety incident.

The aim of this study day is to introduce patient history taking and clinical assessment skills. During the study day you will have the opportunity to practise and self-assess your skills or have them assessed by peers or clinical tutors.

#CPPEclinicalskills

Learning Objectives:

• introduce yourself to a patient using the I2C5 mnemonic
• describe the components of a patient history
• apply key skills and show a greater level of confidence in history taking
• identify red flags during consultations
• apply the principles of hygiene and handwashing in the clinical setting
• describe how to handle urine testing and interpret results
• outline how to measure blood pressure, pulse and peak flow
• apply clinical assessment skills to patient scenarios.

The aim of this learning resource is to give you the skills, knowledge and confidence to deal professionally with any safeguarding issues that may arise in the course of your practice.

Completion of the programme and the associated Level 2 assessment will fulfil the safeguarding requirements at Level 2 for pharmacists and pharmacy technicians as required for the Pharmacy Quality Scheme and by the intercollegiate document Safeguarding children and young people.

Completion of the programme and the associated Level 1 assessment will allow pharmacy support staff to prove their competence at Level 1 as required by the intercollegiate document Safeguarding children and young people.

Learning Objectives:

• explain your role in safeguarding children and vulnerable adults and be aware of your legal, ethical and professional responsibilities
• describe the different types of abuse that children and vulnerable adults may be subjected to and know how to recognise the potential signs of abuse
• know who to contact for advice if you have concerns about the safety of a child or vulnerable adult
• take appropriate action if you suspect a case of abuse or neglect, including appropriately reporting and recording your concerns and sharing of information
• be able to identify and refer on an individual suspected of being a victim of trafficking, child sexual exploitation and female genital mutilation or at risk of radicalisation.

This event will equip you with the knowledge, skills and confidence that you need to engage effectively in clinical medication review of your patients and their medicines. During the workshop you will apply evidence-based clinical medication review tools in a case study setting to make recommendations for rationalising medicines use. You will also have the opportunity to work with simulated patients and use your consultation skills to practise undertaking face-to-face clinical medication reviews.

#CPPEmedreview

Learning Objectives:

• describe how clinical medication review can improve patient outcomes
• develop a structured process for undertaking clinical medication review
• prioritise patients who are appropriate for clinical medication review
• use screening tools to identify medicines-related safety issues
• apply patient-centred consultation skills to establish a balance between clinical decision-making and patient expectations
• prepare and present prioritised, evidence-based recommendations for optimising medicine regimens
• develop an action plan for implementing clinical medication review in your practice.

The overall aim of this program is to improve communication and collaboration between community pharmacy and general practice teams to deliver patient-centred care.

If you want to receive hard copies of these materials for you and your colleagues please access them through the Learning communities section of our website.

Learning Objectives:

• identify the main community pharmacies used by your patients and the services they provide
• describe the Community Pharmacy Contractual Framework and list the essential, advanced, and enhanced and locally commissioned services available to patients
• share examples of what is currently working well between community pharmacies and GP surgeries
• discuss the common issues at the interface between general practice and community pharmacy and explore solutions to these challenges
• establish effective communication pathways between general practice and community pharmacy teams
• work collaboratively to support medicines use review (MUR), new medicine service (NMS) recommendations and the public health agenda
• explain how the electronic prescription service (EPS) can benefit patients, general practices and community pharmacies.

We have written this e-course to introduce the fundamentals of working in a GP practice. By working through the activities each week you will develop knowledge, skills, experience and behaviours to support your introduction to work in general practice.

The programme will cover NHS structure and general practice, introduction to local general practice, medicines optimisation, medication review, prescribing and repeat prescribing, prescribing data, clinical information technology systems, audits, evidence-based use of medicines, working with the multidisciplinary team and person-centred professionalism.

This programme has been developed for pharmacists and pharmacy technicians working in GP surgeries, clinical commissioning groups (CCGs) and other primary care organisations. We also think that this programme is an excellent introduction to working in a GP surgery for community or hospital pharmacists and pharmacy technicians who are looking to move sector.

Learning Objectives:

• understand NHS structure and the commissioning landscape in general practice
• support the role general practice plays in delivering the prevention and public health agenda and signpost to other healthcare providers such as community pharmacy
• define your local practice patient population and the roles and responsibilities of the practice team
• identify the features of good-quality prescribing, repeat prescribing and repeat dispensing
• use prescribing data to identify priorities to improve prescribing and patient care
• access clinical IT systems to document activities and run searches
• measure prescribing practice using audits
• promote medicines optimisation to improve patient outcomes relating to medicines and to reduce waste
• identify trusted sources of evidence-based information and communicate effectively with the multidisciplinary team
• identify patients for medication review and support the multidisciplinary team to improve medication reviews
• develop relationships with the wider multidisciplinary team and promote networking
• demonstrate patient-centred professionalism.

The aim of this programme is to enable pharmacy teams from all sectors to facilitate safe and effective transfer of care for patients when they move care setting.

In this programme we consider:

• why transfer of care needs to improve
• what a good transfer-of-care process for information about medicines should look like
• what actions pharmacy professionals need to take to make this happen.

We look at the tools and resources available to help you get the right processes in place and support patients effectively, particularly after discharge back into the community.

Learning Objectives:

• describe three reasons why transfer of care needs to improve and how pharmacy as a profession can help
• outline the roles of pharmacy professionals in different settings with respect to transfer of care
• describe what the pathway should look like for good transfer of care
• identify processes and standard operating procedures (SOPs) required to implement a good transfer-of-care pathway
• identify people, processes and services to support transfer of care in your locality
• interpret hospital discharge summaries and use the information to optimise patients' benefit from medicines and minimise risk when they transfer back into the community
• identify tools and resources to help you support transfer of care and patient outcomes
• signpost patients to support services offered by pharmacies after discharge from hospital.

This workshop is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

It is an interactive learning session using innovative practical activities, including a film and observation exercise, to build participants’ skills and confidence in changing how medicines are used in this setting.

#CPPEcarehomes

Learning Objectives:

• observe day-to-day practice in a care home for older people and identify poor care and potential medicines-related safeguarding incidents
• list the checks needed to ensure medicines reconciliation is completed accurately for new care home residents
• describe examples of good practice in medicines optimisation for older people in care homes
• implement practical strategies to manage poor practice in medicines optimisation and medicines-related safeguarding incidents to improve resilience of care homes
• create a checklist to guide care staff about whether a 'when required' medicine may be needed in a resident with dementia.

Delegation is one of the essential skills of management and when carried out effectively can help you to manage your time more efficiently and develop the capabilities of your team members. This guide offers practical guidance on how to delegate effectively so that you achieve the benefits and avoid the pitfalls.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Objectives:

• describe the meaning of delegation
• carry out an assessment of how much you delegate now
• see the benefits of delegation, as well as the potential barriers
• make decisions around the right tasks to delegate
• put your learning into practice by delegating more effectively.

This guide has been developed as an effective change checklist and will help anyone who is about to be involved in a change programme. The checklist covers the seven phases of effective change from conception of the idea through to closing the change programme and will challenge you with questions and provide supporting information to make sure your change programme happens successfully.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Objectives:

• be aware of the seven phases of the change programme and identify which phases are relevant to you
• answer the questions within the relevant phases of the checklist to challenge your own approach and ensure you have considered every element of the process
• use the information notes within the checklist framework to support your actions as you work your way towards a successful outcome.

Do you ever feel as though there aren't enough hours in the day to do all the things you would like to do? Poor use of time creates problems not only for you, but for those you work and live with. It can lead to work overload and increased stress. By reading this guide and working through the exercises and activities you will develop skills and techniques to make sure you use your time effectively.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning Objectives:

• reflect on your own use of time and identify any problem areas which lead to inappropriate use of your time
• be aware of the different time management principles, tools and planning aids available and how to make use of them to improve your time management
• be more confident in delegating tasks to others
• manage situations which take up your time unnecessarily.