This is a downloadable programme that enables you to describe the key communication and consultation skills and techniques required for person-centred care. You will learn how to explore a person’s beliefs, ideas, concerns and expectations and tailor the consultation to help them get the best from their medicines and to make informed health and lifestyle choices. The programme also develops your skills in engaging the person in shared decision making and enabling them to be a true partner in the consultation.
10h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:This is a video-based programme where you will watch experts demonstrating the key phrases, skills and techniques for a person-centred approach to consultations. The interactive activities will help you apply your learning to practice and make best use of the time during a consultation. You will also be able to explain the concept of clinical empathy and how to demonstrate this in practice.
2h:30m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:This resource is not currently available to you, click for more information.
This programme looks at some of the issues the transgender and non-binary community face when accessing healthcare services. The interview panel address these issues in relation to community pharmacy practice and discuss some of the measures pharmacy can take to make sure they provide an inclusive and supportive person-centred service for people in the transgender and non-binary community.
1h:00m (for events this includes pre and post event learning)
Learning Outcomes:
By watching this interview and completing the associated activities in the programme you will be able to:Excellent communication and consultation skills are a key part of providing safe and effective services. CPPE has developed this set of cards to help all pharmacy staff improve their skills. All members of the pharmacy team should find this resource useful for improving their communication and consultation skills. The cards can be used by individuals, or as a tool to facilitate a training session.
This learning resource is also freely available for all pharmacy staff to download from the Consultation skills for pharmacy practice website.
5h:00m (for events this includes pre and post event learning)
Learning Outcomes:
On completion of all aspects of this learning programme you should be able to:This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.
Why should I do this assessment?
Completing this assessment will help you to check your progress and your ability to meet the competencies set out in the practice standards for consultation skills. Passing the assessment will provide assurance to you, your colleagues, other healthcare professionals and patients that you are able to recognise good practice, as well as practice that needs development.
Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
Why we should understand the patient experience: clinical empathy and medicines optimisation
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