Consultations with older people are commonplace in pharmacy practice, but increasing complexity around medicines and conditions can present challenges. Supporting the older person in making decisions around their medicines and health while promoting dignity and respect is a vital part of the role of every healthcare professional.
This workshop is part of the Consultation skills for pharmacy practice programme which you can access via the Consultation skills for pharmacy website. It will support you in adapting your consultation to the needs of the older person to ensure a patient-centred approach.
5h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Effective consultation skills lie at the heart of patient-centred care. Attending this workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality, patient-centred consultations and will be specifically tailored to support you in working in the general practice environment.
#CPPEconsultationskills
9h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This resource is not currently available to you, click for more information.
In this programme you will consider how to prepare for, and approach consultations with people suffering from dementia and how best to involve their carers or family members in these discussions.
4h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This resource is not currently available to you, click for more information.
In this programme you will consider what is different about consulting with people with mental health problems and how you can prepare for and approach these consultations so that people get the most benefit from them.
3h:00m (for events this includes pre and post event learning)
Learning Objectives:
After completing this e-learning programme, you should be able to:This resource is not currently available to you, click for more information.
Involving children in the discussion about their care can improve outcomes and promote ownership of health. This e-learning programme focuses on the key skills and behaviours you can adopt to make sure you communicate effectively with children and young people and manage the triadic consultation effectively.
2h:30m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:In this programme, we consider the key skills and behaviours you can adopt to ensure a patient-centred approach when consulting with people with physical disabilities. We focus on sight loss, hearing loss and mobility problems, and look at ways you can prepare for and conduct a successful consultation.
2h:30m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.
10h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.
3h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.
Why should I do this assessment?
Completing this assessment will help you to check your progress and your ability to meet the competencies set out in the practice standards for consultation skills. Passing the assessment will provide assurance to you, your colleagues, other healthcare professionals and patients that you are able to recognise good practice, as well as practice that needs development.
Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
The aim of this workshop is to introduce pharmacy professionals to the Consultation Skills for Pharmacy Practice programme, which supports them in developing the key consultation skills needed to ensure they are confident in communicating clearly and effectively with patients and delivering high-quality patient-centred consultations.
1h:00m (for events this includes pre and post event learning)
Learning Objectives:
On completion of all aspects of this learning programme you should be able to:Why we should understand the patient experience: clinical empathy and medicines optimisation
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