NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Consultation skills (advanced)

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Consultations with older people are commonplace in pharmacy practice, but increasing complexity around medicines and conditions can present challenges. Supporting the older person in making decisions around their medicines and health while promoting dignity and respect is a vital part of the role of every healthcare professional.

This workshop is part of the Consultation skills for pharmacy practice programme which you can access via the Consultation skills for pharmacy website. It will support you in adapting your consultation to the needs of the older person to ensure a patient-centred approach.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the issues that make the consultation with the older person different
  • appreciate and respect the perspective of the older person when discussing their medicines and health
  • describe the key skills and behaviours that are essential to ensure older people are considered with respect and dignity
  • adopt the key practice standards that will support you in demonstrating a person-centred approach when consulting with older people
  • complete a self-reflection form to support you in developing your practice.
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Effective consultation skills lie at the heart of patient-centred care. Attending this workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality, patient-centred consultations and will be specifically tailored to support you in working in the general practice environment.

#CPPEconsultationskills


9h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • outline your professional responsibility to reflect on and develop your personal consultation skills
  • apply key skills, models and techniques that support a patient-centred approach
  • critique your own consultation practice and that of your peers using a reflective tool
  • demonstrate a greater level of confidence in delivering a patient-centred approach to the consultation.
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In this programme you will consider how to prepare for, and approach consultations with people suffering from dementia and how best to involve their carers or family members in these discussions.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • discuss the importance and benefits of involving people with dementia in consultations and decisions about their treatment and health
  • describe the skills and techniques needed to engage and communicate effectively with people with dementia
  • identify some key national practice standards most applicable to pharmacy consultations with people with dementia
  • recognise and address the challenges of a three-way consultation
  • apply the knowledge, behaviours and person-centred skills needed to maximise the effectiveness of your consultations with people with dementia.
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Consulting with people with mental health problems

This resource is not currently available to you, click for more information.

In this programme you will consider what is different about consulting with people with mental health problems and how you can prepare for and approach these consultations so that people get the most benefit from them.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

After completing this e-learning programme, you should be able to:
  • describe the mental health treatment gap and the importance of parity of esteem (valuing mental health equally with physical health)
  • recognise the impact of stigma and discrimination experienced by those with mental health problems
  • select the key national practice standards most applicable to pharmacy consultations with people with mental health problems
  • reflect on your consultations with people experiencing mental health problems
  • maximise the effectiveness of your consultations in this field by applying person-centred skills and behaviours
  • identify possible risks in your consultations with people with mental health problems.
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Involving children in the discussion about their care can improve outcomes and promote ownership of health. This e-learning programme focuses on the key skills and behaviours you can adopt to make sure you communicate effectively with children and young people and manage the triadic consultation effectively.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the benefits of involving children and young people in the consultation
  • recognise and address the challenges of the triadic consultation
  • describe the skills and techniques needed to engage children and young people successfully in the consultation
  • apply the skills, knowledge and behaviours to demonstrate a patient-centred approach when consulting with children and young people
  • complete a self-reflection checklist to support you in developing your practice.
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In this programme, we consider the key skills and behaviours you can adopt to ensure a patient-centred approach when consulting with people with physical disabilities. We focus on sight loss, hearing loss and mobility problems, and look at ways you can prepare for and conduct a successful consultation.


2h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the benefits of developing and adapting the consultation to meet the needs of people with physical disabilities (sight loss, hearing loss and mobility/dexterity problems)
  • recognise and address the different challenges a person with a disability may face in order to adapt the consultation to meet the needs of a person with a physical disability
  • demonstrate partnership, working to engage and involve people with physical disabilities in the consultation
  • apply skills, knowledge and behaviours to demonstrate a patient-centred approach when consulting with people with physical disabilities.
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Consultation skills for pharmacy practice: taking a patient-centred approach

This resource is not currently available to you, click for more information.

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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In this video-based e-learning programme, we consider the key skills you can use to take an effective clinical history. The program uses the Calgary-Cambridge guide to take you through the clinical history-taking process and introduces you to tools and resources to help you demonstrate a patient-centred approach to the consultation.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the clinical history-taking process
  • explain the structure of the clinical history consultation
  • apply key tools and techniques to the clinical history-taking consultation
  • identify how to apply a patient-centred approach to taking a clinical history in practice through video observation
  • develop a questioning sheet to use in practice.
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This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.


Why should I do this assessment?

Completing this assessment will help you to check your progress and your ability to meet the competencies set out in the practice standards for consultation skills. Passing the assessment will provide assurance to you, your colleagues, other healthcare professionals and patients that you are able to recognise good practice, as well as practice that needs development.

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

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The aim of this workshop is to introduce pharmacy professionals to the Consultation Skills for Pharmacy Practice programme, which supports them in developing the key consultation skills needed to ensure they are confident in communicating clearly and effectively with patients and delivering high-quality patient-centred consultations.


1h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the concept of patient-centred practice
  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
  • access tools and resources from the Consultation skills for pharmacy practice programme to support you in moving your practice forward.
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The aim of this workshop is to introduce pharmacy professionals to the Consultation Skills for Pharmacy Practice programme, which supports them in developing the key consultation skills needed to ensure they are confident in communicating clearly and effectively with patients and delivering high-quality patient-centred consultations.


1h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the concept of patient-centred practice
  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
  • access tools and resources from the Consultation skills for pharmacy practice programme to support you in moving your practice forward.
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external resource

Why we should understand the patient experience: clinical empathy and medicines optimisation

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