About CPPE

Would you like to be part of a panel supporting our customer service improvements and providing feedback in our Customer Service Excellence (CSE) annual assessment reviews.

Here is a brief description of what being on the customer panel involves.

1. CPPE will occasionally contact you to see if you are able to review improvements and changes to the CPPE website pages.
2. Each year CPPE are reviewed for the Customer Service Excellence (CSE) Award and you would be providing CPPE customer service feedback to the CSE assessor via a 15-minute online meeting.
3. If you are interested in getting involved, please click on Apply and complete the registration of interest form. 

Apply

Our Quality and Standards Group monitors and evaluates the quality of the learning and assessments we offer. We welcome new external members wanting to join the group when a vacancy in the group is available.

1. The aim of the group is to monitor the quality of CPPE services, programmes and products, and inform training and governance actions within CPPE.
2. The scope of the group is to assure the audit of CPPE development processes, how well CPPE performs in delivering learning events and how CPPE delivers customer excellence such as supporting learners and dealing with complaints.
3. As a member of the QSG panel you will attend a meeting every six months with a rolling agenda plan. Prior the meeting you will need to review documents prepared by CPPE to ensure its learning portfolio is relevant and appropriate for CPPE customers, and monitor the quality and development of learning programmes/e-assessments using various data resources.
4. The group's membership includes CPPE team members and external members.

If you are interested in being contacted if a vacancy becomes available as an external member, please click on Apply and complete the registration of interest form. 

Apply

Piloting programmes

As part of our quality assurance process, we pilot all our learning programmes with pharmacy professionals who fit the criteria of the target audience.

Here is a brief description of what being on the pilot register involves:

1. CPPE will occasionally contact you from our pilot register to see if you are able to review a new e-learning programme.
2. You would be asked to review the programme within a given timescale, and the programme would take around 2-3 hours to review.

If you are interested in getting involved, click on Apply and complete the registration of interest form.

Apply

Programme design

When developing new programmes CPPE hold design meetings which includes a range of expertise in the topic.

The first stage in our development process is a design meeting, usually run online. The purpose of the design meeting is to involve key stakeholders in developing the aim, learning outcomes, structure and an outline of the content of the learning programme. A design meeting usually lasts up to four hours.

We are looking for the following stakeholders to attend and contribute to the design meeting:

1. Target audience representatives (pharmacist, trainee pharmacist or pharmacy technician). The relevant area of pharmacy practice will depend on the learning programme being developed but could be from community pharmacy, primary care, secondary care or Health and Justice.
2. Topic expert.
3. Lived experience representation.

If you would like to be added to our register where we may contact you about opportunities to attend design meetings, please click on Apply and complete the registration of interest form.

Apply

You can keep up to date with CPPE news and engage with us on Facebook, BlueSky, Instagram, LinkedIn and our LinkedIn discussion group.

We advertise vacancies on the University of Manchester website and by sending emails to our contacts in specific areas of the country. If you want to receive emails about vacancies, please ensure your email address is up to date in your profile on the My CPPE page of our website.