Customer services

We have achieved accreditation for the government's customer service standard, Customer Service Excellence (CSE). And we are committed to providing the best possible service to our customers and aim to look at ways we can continually improve our service. Our highlights infographic provides you with a pictorial overview of our achievements.

Our customer charter sets out our commitment to you and the level of quality you can expect to receive from us. View our latest targets and results for our customer service measurements.

We want to hear from you!
There is a number of ways that you can let us know your comments and feedback about our service and these are listed on our Contact us page.

We want you to be happy with the service we deliver. If you are unhappy about our service, please contact our customer service team. We have put together a complaints policy for when we have not met the level of service you expect.