We have achieved accreditation for the government's customer service standard, Customer Service Excellence (CSE). And we are committed to providing the best possible service to our customers and aim to look at ways we can continually improve our service. Our highlights infographic provides you with a pictorial overview of our achievements.
If you have any concerns about professional behaviour or practice you can access our policy that signposts to relevant organisations and outlines our approach to raising these concerns.
We want to hear from you!
There is a number of ways that you can let us know your comments and feedback about our service and these are listed on our Contact us page.
We want you to be happy with the service we deliver. If you are unhappy about our service, please contact our customer service team. We have put together a complaints policy for when we have not met the level of service you expect.