NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Customer services

We have achieved accreditation for the government's customer service standard, Customer Service Excellence (CSE). And we are committed to providing the best possible service to our customers and aim to look at ways we can continually improve our service. Our customer charter sets out our commitment to you and the level of quality you can expect to receive from us.

If you have any concerns about professional behaviour or practice you can access our policy that signposts to relevant organisations and outlines our approach to raising these concerns.

We want to hear from you!
There is a number of ways that you can let us know your comments and feedback about our service and these are listed on our Contact us page.

We want you to be happy with the service we deliver. If you are unhappy about our service, please contact our customer service team. We have put together a complaints policy for when we have not met the level of service you expect.