NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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theLearningpharmacy.com - Consultation skills

  • Released: 01/2016
  • Reviewed: 09/2020

Work your way around the Consultation skills floor, taking part in bite-sized challenges that will help you support patients. Each challenge relates to everyday practice and can help you and your team understand how to develop a more patient-centred approach to your consultations.

You can access this learning here: Consultation skills - theLearningpharmacy.com

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • describe what patient-centred care means
  • be more confident when communicating with the people who come into your pharmacy
  • recognise good communication and consultation skills, compared with those that need improvement
  • explain how facial expressions and body language can improve communication and help to build rapport
  • apply good listening skills
  • discuss some of the challenges and barriers to good communication in community pharmacy
  • advance your learning by exploring techniques such as health coaching.

How to use this programme

theLearningpharmacy.com™ is easily accessed at www.theLearningpharmacy.com™ and has been developed for everyone in the community pharmacy. When you visit the site you can choose from a selection of topics or "pharmacy floors" where you can select and work through practice-based, bite-sized learning challenges. Each challenge provides 10-15 minutes of quality learning and they’ve been developed to be fun and interactive.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants