NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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e-learning

Pharmacy services: delivering quality


  • Released: 02/2016
  • Reviewed: N/A
  • Study time: 2h:0m
  • Standard price: £10.00
  • NHS HEE funded price: £0.00

In this programme we consider ways in which you can overcome the challenges that prevent you from delivering high quality and effective patient-centred services in your pharmacy.

You’ll hear about successful approaches taken by other pharmacy teams across the country and develop a plan to enable you to effectively implement new services in your practice to improve outcomes for patients.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • explain the context and drivers for delivering patient-centred pharmacy services
  • identify the main barriers to effective service delivery and understand what you can do to overcome these in your practice
  • identify where you can go for further support to develop your practice
  • develop a plan to makes changes to your practice.

How to use this programme

On your computer: You can access this e-learning  programme through your web browser on your computer. You will need to be connected to the internet while you work through it. You may be taken to another website to complete this programme.

On your tablet device: To access this programme on a mobile device or tablet you may need to download the free Articulate app or you can access this programme through your web browser. If you access this programme on a device with a smaller screen, functionality may be reduced.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants

Please watch the video before accessing the programme.