NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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distance learning

Developing your patient facing role


  • Released: 02/2018
  • Reviewed: N/A
  • Study time: 6h:30m

Clinical pharmacists will work in general practice as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using their expert knowledge of medicines.This learning set for Phase 2 of the General Practice pathway will consider where learner is in relation to developing their patient facing role, ways to overcome barriers and help them to develop an action plan to further establish their role.

If you want to receive hard copies of these materials for you and your colleagues please access them through the Learning communities section of our website.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • identify barriers to becoming patient facing and suggest methods to overcome them
  • discuss practical ways to actively engage patients
  • apply transferable skills to facilitate the patient facing role
  • develop an action plan to deliver patient facing care.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees