NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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e-assessment

Reflection on patient feedback (primary care pathways)


  • Released: 06/2017
  • Reviewed: N/A

This is an assessment that pharmacy professionals are required to complete as part of the Primary Care Pharmacy Education Pathway. You are only permitted to access and complete this assessment if you are participating in this learning pathway. 


Note for learners: essays will be marked within two weeks of the essay deadline and not within two weeks of submission

Before you attempt this reflective essay assessment, you may find it useful to access the CPPE e-lecture on Reflection. This 30-minute learning programme looks at how we reflect and why this is a useful tool for pharmacy professionals. It will also allow you to develop your reflective skills and give practical tips on how to apply these to improve your practice.

This programme is not openly available, please see the details above.

Why should I do this assessment?

This is one of the essays that pharmacy professionals are required to complete as part of these learning pathways. Please note that your assessment will not be marked if you are not a part of the learning pathway.

How to do this assessment

Prepare to pass

Please ensure that you familiarise yourself with the information in the assessment handbook about the patient satisfaction questionnaire and reflection on patient feedback reflective essay. The assessment handbook has all the information that you need to pass this essay.

Essay submission

The word count for this essay is between 800 and 1000 words.

Once you access the assessment and press the ‘submit’ button, you will see our terms and conditions for reflective essays. Once you click ‘begin’ you will see a page to enter your completed reflective essay. At this point you will not be able to exit the page and come back to the essay at a later date. We suggest you write your essay in a word document or other suitable file and then copy and paste your final submission into the assessment submission area once you have entered the assessment submission area. This allows more time for true reflection and ensures you have a personal copy as evidence of your continuing professional development.

You will need to access the relevant assessment to submit your essay. You can do this by searching for the topic using the search facility. The assessment is highlighted by the ‘A’ icon. Once you reach the webpage you can click on ‘Access’ to submit your essay.

Plagiarism and generative AI

Academic malpractice is any activity – intentional or otherwise – that includes plagiarism, collusion, fabrication or falsification of results, and is considered a serious offence. Plagiarism is presenting the ideas, work or words of other people or documents without proper, clear and unambiguous acknowledgement. It can also include a close paraphrase of written words. One way to prevent plagiarism is not to construct a piece of work by cutting and pasting or copying material written by someone else into something you are submitting as your own work. In recent years, the capabilities of generative artificial intelligence (AI) have rapidly evolved, with tools such as ChatGPT becoming widely available. Not using generative AI responsibly can be considered a form of plagiarism. As such, we ask that its use is openly and honestly declared. The University of Manchester Artificial Intelligence (AI) Teaching guidance states that “presenting work created by Generative AI without suitable acknowledgement is plagiarism, and must be treated using the same principles and processes as plagiarism of a person”. However, CPPE and The University of Manchester also recognise that, for some learners, tools such as generative AI can be beneficial in co-creating an essay from a series of their own concepts and ideas, where the individual may struggle with the task of long-form writing. When used appropriately, generative AI tools have the potential to enhance teaching and learning, and can support inclusivity and accessibility. This is considered to be a responsible use of generative AI.

We use reflective essays for a range of our learning programmes to encourage you to engage in reflective practice. The benefits of reflective practice are based on your personal learning and experience. Reflective practice can lead you to make positive changes for the benefit of people who use your services. Using a generative AI tool may help you in shaping and constructing your essay, but the personal elements that you need for your essay to pass cannot be generated by AI. If you use a generative AI tool, then you need to find a way to blend your personal experiences with the suggestions that the tool makes. If you use a generative AI tool to support you, you will need to complete a declaration as part of the essay submission process.

On submission, you may be asked to make a series of declarations. These will ask you to confirm you have followed good practice in constructing your essay and the work you are submitting is your own, original work. Additionally, you will need to declare whether you have chosen to use a generative AI tool to support you with this process.