NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

40579
Back to programme listings

guide

Customer service


  • Study time: 6h:0m
  • Only available to GPhC members

The aim of this guide is to help you understand the importance of your role and the skills required to deliver superior customer service. We recommend that you work through this guide with a mentor/manager who can support you and identify specific areas where you can make a difference to customer service in your workplace.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • know the role of the effective service provider and appreciate the principles of superior customer service
  • describe the consequences of poor customer service
  • describe the benefits of using good communication skills when dealing with your customers
  • handle more difficult customers with confidence.

How to use this programme

On your computer: You can open this programme as a PDF in your web browser. We recommend that you download and save it to your computer and view it through Adobe Reader.

On your tablet device: If you would like to view this programme on your tablet device you can download the PDF and open it within a free PDF reader app. We have tested this type of programme in a few apps and found that it works in the Adobe Reader app on Android and Apple devices and the PDF Reader app on Apple devices.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees