The aim of this guide is to help you understand the importance of your role and the skills required to deliver superior customer service. We recommend that you work through this guide with a mentor/manager who can support you and identify specific areas where you can make a positive difference to customer service in your workplace.
Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.
On completion of all aspects of this learning programme you should be able to:
On your computer: You can open this programme as a PDF in your web browser. We recommend that you download and save it to your computer and view it through Adobe Reader.
On your tablet device: If you would like to view this programme on your tablet device you can download the PDF and open it within a free PDF reader app. We have tested this type of programme in a few apps and found that it works in the Adobe Reader app on Android and Apple devices and the PDF Reader app on Apple devices.