This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with. People with lived experience of prejudice, discrimination, and inequality provide their tips on culturally appropriate language to reduce the risk of causing offense and promote a sense of belonging, inclusion, dignity and respect.
On completion of all aspects of this learning programme you should be able to:
- distinguish between the terms culture, ethnicity, race and cultural competence
- summarise the reasons for constructing a new dialogue for interacting with diverse communities and cultural groups
- list the barriers to developing culturally competent communication in person-centred care
- define the term microaggression and list the different types
- identify examples of culturally inappropriate language and behaviour used in microaggressions
- recognise key words and phrases to use in culturally competent person-centred interactions
- describe how to respond with dignity and respect to culturally inappropriate behaviour, language or microaggressions
- explain how culturally competent person-centred care can contribute to effective use of medicines, improved patient safety and health outcomes
- apply the principles of language for culturally competent person-centred care to a patient consultation to identify best practice.
How to use this programme
You can access this e-learning programme using a web browser on any device. You will need to be connected to the internet while you work through it.
Learning intended for
- Pharmacy technicians
- Trainee pharmacists