NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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Confidence in consultation skills (full day event)

  • Released: 09/2015
  • Reviewed: 02/2024
  • Study time: 12h:0m
  • Standard price: £250.00
  • NHS England-funded price: £0.00

The evolving world of pharmacy practice means that pharmacy professionals are spending more time than ever conducting patient consultations. Good communication skills are vital to ensure both you and the patient get the best from the discussion. This workshop will support you in developing the key consultation skills needed to ensure you are confident in delivering high-quality person-centred consultations.

This full-day workshop has been developed to support pharmacy professionals working in all sectors.


Learning outcomes

On completion of all aspects of this programme you should be able to:

  • outline your professional responsibility to reflect on and develop your consultation skills
  • analyse your consultation skills against a validated framework and identify your strengths and areas for development
  • apply key skills, models and techniques that support a person-centred approach
  • critique consultation skills and behaviours, and provide feedback on areas of good practice and areas for development
  • demonstrate an increase in your confidence to deliver high-quality person-centred consultations.

How to use this programme

When you book onto this workshop, you will be able to access the resources that you need to complete your learning from My Bookings. If there is a pre-workshop book associated with your workshop, you will be able to download it in PDF form.

At the workshop your facilitator will provide any materials for you to refer to and complete during the event.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Trainee pharmacists