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New medicine service: improving quality and getting it right

  • Released: 07/2015
  • Study time: 32h:0m
  • Start date: 11/09/2017

Keeping up to speed with continuing professional development to assure service delivery in your community pharmacy can be a challenge. In addition to this, there is a responsibility to assure quality lies at the heart of service delivery and services contribute to improved patient outcomes.

The overall aim of this course is to equip you with the key knowledge, skills and behaviours to support patients prescribed a new medicine for the first time and enable you and the pharmacy team to deliver a patient-centred, high-quality new medicine service.

It provides an opportunity to be part of an active online learning community. You will take part in thought-provoking discussion forums with colleagues whilst working through engaging learning tasks such as listening to podcasts, watching videos, completing quizzes and reading materials at a time and place convenient to you.

By engaging in the tutor-supported course you will have the added benefit of support from an online tutor, who will be available to answer questions at specific points in the course and also monitor some of the online activities.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • describe the evidence base and background to the development of the new medicine service and the expected outcomes
  • explain the key role the pharmacy team has in supporting patients with adherence and helping them to make decisions about their medicines
  • consider the key skills and behaviours required to ensure quality in delivery and improved patient outcomes
  • undertake a patient-centred approach to support individuals with their medicines
  • apply the national practice standards for consultation skills within the NMS consultation
  • feel confident in your knowledge of adverse drug reactions and how to consider these appropriately within your consultation
  • have a clear plan of how to take a collaborative approach to implementation and delivery of a high-quality service.

How to use this programme

Once you have booked your place you will be emailed a link to log on to the Canvas learning environment – the online platform used by CPPE to host e-courses.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees