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distance learning

Consultation skills for pharmacy practice: taking a patient-centred approach


  • Released: 03/2014
  • Reviewed: 12/2016
  • Study time: 10h:0m
  • Standard price: £20.00
  • NHS HEE funded price: £0.00

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme. It supports pharmacy professionals in working towards the practice standards for consultation skills which describe the key knowledge, skills and behaviours expected of all pharmacy professionals who speak with patients as part of their role.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.

How to use this programme

On your computer: You can open this programme as a PDF in your web browser. We recommend that you download and save it to your computer and view it through Adobe Reader.

On your tablet device: If you would like to view this programme on your tablet device you can download the PDF and open it within a free PDF reader app. We have tested this type of programme in a few apps and found that it works in the Adobe Reader app on Android and Apple devices and the PDF Reader app on Apple devices.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants