NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

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Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

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Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

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Consultation skills: meeting the new practice standards for pharmacy

  • Released: 09/2015
  • Study time: 6h:0m
  • Standard price: £500.00
  • NHS HEE funded price: £0.00

Effective consultation skills lie at the heart of patient-centred care. Health Education England has identified this area of skills development as a priority for the pharmacy profession, leading to the development of a set of practice standards for consultation skills that outline the knowledge, skills and behaviours expected of all pharmacy professionals in a patient-facing role.

How effective are your patient consultations? Are you confident you take a patient-centred approach? This workshop introduces you to the Consultation skills for pharmacy practice learning and development programme which provides a six-step pathway of tools and resources to support you in working towards the practice standards and developing your practice. It challenges you to put your current skills under the microscope and take them on a 'test drive'.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
  • explain the concept of patient-centred care and identify methods of integrating this into your practice
  • apply a reflective tool to assess your ability to consult effectively with patients and identify key areas on which to build your expertise
  • access tools and resources from the Consultation skills for pharmacy practice learning and development programme to support you in moving your practice forward
  • take your current skills on a 'test drive' by taking part in role play scenarios with pharmacy colleagues in a safe environment.

How to use this programme

You can download the materials you will need to run your event including a facilitator’s guide and any relevant presentations

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees