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e-learning

Consultation skills


  • Released: 01/2013
  • Reviewed: 11/2015
  • Study time: 3h:0m
  • Standard price: £10.00
  • NHS HEE funded price: £0.00

This e-learning programme will support you in working towards the new practice standards for pharmacy consultations. The programme can be used as standalone learning, or as background reading before attending one of our consultation skills workshops:

  • Consultation skills: meeting the new practice standards for pharmacy
  • Confidence in consultation skills for pharmacists (full day event)

The e-learning is a key element of the Consultation skills for pharmacy practice programme which you can access via the Consultation skills for pharmacy website.

Learning objectives

On completion of all aspects of this learning programme you should be able to:

  • explain what a patient-centred consultation involves and highlight the benefits of this approach
  • outline some of the popular models of consultation
  • understand the benefits of a structured approach to consultations
  • outline the stages of an effective consultation
  • describe the key verbal and non-verbal skills required to deliver effective patient-centred consultations.

How to use this programme

On your computer: You can access this e-learning programme through your web browser on your computer. You will need to be connected to the internet while you work through it.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants