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Accessible Information Standard - making it work

  • Released: 04/2016
  • Reviewed: 07/2017
  • Study time: 1h:0m

The aim of this e-learning programme is to improve the understanding and skills of community pharmacy teams in implementing the Accessible Information Standard to support people with communication difficulties.

Learning objectives

On completion of all aspects of this learning progeramme you should be able to:

  • discuss your responsibilities as a pharmacy team member with regards to the Accessible Information Standard
  • describe the importance of meeting customers' communication needs
  • identify patients with communication difficulties
  • explain how your pharmacy will record, highlight and share information about patients' communication needs
  • deliver effective solutions to meet individuals' communication needs
  • train other pharmacy team members to enable them to implement the requirements of the Accessible Information Standard.

How to use this programme

On your computer: You can access this e-learning programme through your web browser on your computer. You will need to be connected to the internet while you work through it.

On your tablet device: If you would like to access this programme on your Apple device you will need to download the free Articulate app. When you access the programme through the website, it will automatically open in Articulate. You can access this programme through your web browser on your Android device. Although you can access this programme on devices with smaller screens, we do not recommend this as there could be limitations to what you can view.

Learning intended for

  • Pharmacists
  • Pharmacy technicians
  • Pre-registration trainees
  • CPPE registrants