NHS priorities

Whether it’s to prepare for the next Pharmacy Quality Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

05/10/2022 11:41:12

CPPE launches updated Dealing with difficult discussions e-learning programme

We are pleased to announce that we have launched a significant update to our Dealing with difficult discussions e-learning programme.

The updated e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to assist you in undertaking difficult discussions in the workplace. It aims to equip you with the skills and knowledge you need to deal with difficult situations in your practice.

We have updated this programme to include consultation skills models and videos to support pharmacy professionals to undertake discussions when services are unable to meet expectations.

On completion of all aspects of this learning programme, you should be able to reflect on how your own values, attitudes and beliefs affect how you deal with discussions you find difficult. You should be able to describe how developing your resilience can support you in dealing with difficult discussions, as well as identify barriers to effective communication and find strategies to make this easier. You should also be able to undertake difficult discussions with patients and service users using relevant consultation skills models.

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