We are pleased to announce that we have launched a significant update to our Dealing with difficult discussions e-learning programme.
The updated e-learning programme builds on CPPE’s basic communication and consultation skills learning programmes to assist you in undertaking difficult discussions in the workplace. It aims to equip you with the skills and knowledge you need to deal with difficult situations in your practice.
We have updated this programme to include consultation skills models and videos to support pharmacy professionals to undertake discussions when services are unable to meet expectations.
On completion of all aspects of this learning programme, you should be able to reflect on how your own values, attitudes and beliefs affect how you deal with discussions you find difficult. You should be able to describe how developing your resilience can support you in dealing with difficult discussions, as well as identify barriers to effective communication and find strategies to make this easier. You should also be able to undertake difficult discussions with patients and service users using relevant consultation skills models.
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