We are happy to announce the launch of the new Culturally competent communication in person-centred care e-learning programme.
This programme focuses on the words, terms and phrases that demonstrate dignity and respect in our communication with people from a wide range of cultures and communities. We have committed to extensive patient and public involvement (PPI) in the design of the e-learning by enabling the lived experience of people who have faced inequality, prejudice or discrimination to deliver large parts of the narrative in the programme.
Leaders in the cultural competence and equality, diversity and inclusion (EDI) agenda for pharmacy practice emphasise the need for pharmacy professionals to engage with the learning available as the first step to reducing prejudice, discrimination and inequality within the profession and in our interactions with patients and the public.
We have committed to extensive patient and public involvement (PPI) in the design of the e-learning by enabling the lived experience of people who have faced inequality, prejudice or discrimination to deliver large parts of the narrative in the programme.
The e-learning contains a person-centred consultations section which features people sharing their authentic lived experience of their health condition and interaction with healthcare and pharmacy professionals. The reflective questions about these stories support pharmacy professionals to consider how they will relate their learning to real practice, the users of their pharmacy services, including patients, the public, colleagues and other multi-professional healthcare team members.
CPPE is further supporting registered pharmacy professionals to meet their learning needs for culturally competent person-centred care by developing a portfolio of learning resources as part of their wider initiative in cultural competence.
For more information on the Culturally competent communication for person-centred care e-learning programme, please visit: