CPPE are proud to announce the launch of our new e-learning course on Remote consultation skills. This programme is designed to support your communication skills when undertaking consultations via video and over the phone. This timely programme will give you the knowledge and skills to carry out effective online or telephone consultations and will help you to ensure the best health outcomes for your patients. This learning is especially relevant during this period of social distancing and will allow you to talk to and advise patients without any additional health risks.
Increasingly remote consutations are becoming the primary choice of the healthcare community and the public, as they allow the consultation to be carried out in a format that is convenient for both participants. It also means that frail or at-risk patients can receive quality healthcare advice without having to leave their home.
This programme is delivered in an e-learning format which allows you to brush up on your consultation skills at a time, pace and place that is suitable for you. By working through this programme you will be able to identify the similarities and differences between remote and face-to-face consultations, and appraise which method is suitable for each patient. You will also have a chance to examine the steps you need to take to deliver a remote consultation and to work on a contingency plan for when you experience difficulties in this communication format.
We also include a list of key resources that you will need to refer to when setting up a remote consultation service.
We have designed this programme to be accessible to any pharmacy professional carrying out remote consultations - from pharmacists to pharmacy technicians and pre-registration pharmacists. This is a great opportunity develop your pharmacy team in this key new skill.
You can access the programme here.