Remote consultations

This e-learning programme is for all pharmacy professionals undertaking virtual consultations. It has been developed to support you in applying your existing consultation skills when undertaking consultations via video and over the phone.

Learning Objectives:

• explain the similarities and differences between remote and face-to-face consultations
• identify when it is suitable to undertake a remote consultation and when a face-to-face consultation should be offered
• describe the steps you can take to prepare for a remote consultation
• discuss the way that the CONSULT model can be used to support the planning and undertaking of a remote consultation
• identify actions that you can take throughout a remote consultation, in order to build rapport and manage challenges
• relate your learning to existing consultation skills, in order to successfully undertake remote consultations.

This NHS Education for Scotland section of TURAS Learn contains resources and guidance to support remote ways of working.

A video from eGPlearning sharing five top tips for delivering video consultations. It is aimed at primary care but can be applied across all sectors.

The video is supported by the following article: Telephone Consultation tips for GPs and primary care.

This course is designed for all healthcare professionals working in clinical practice where there’s a need to undertake remote consultations.

You’ll learn how to conduct history-taking virtually and take essential observations in a remote setting. You’ll also consider safe patient management and how to triage patients via remote consultations.

This webinar includes presentations about remote consultations from three pharmacists working in different care settings.

A Red Whale webinar covering the move to remote consultations including:

• What's different?
• Video versus telephone
• Minimising and managing risk
• Triage
• Safety-netting

Arc have created an in-depth guide to help you feel more confident in managing consultations remotely. It covers practical considerations and learning on specific types of remote examination.

Learning from the Royal College of General Practitioners offering advice on adapting to changing consultation formats, including best practice for online and telephone triage appointments.

This e-assessment is linked with the practice standards for consultation skills and the CPPE consultation skills learning programmes.

Why should I do this assessment?

Completing this assessment will help you to check your progress and your ability to meet the competencies set out in the practice standards for consultation skills. Passing the assessment will provide assurance to you, your colleagues, other healthcare professionals and patients that you are able to recognise good practice, as well as practice that needs development.

Access and successful completion of this assessment will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.

A quick guide to share with patients to help them prepare for a video consultation.

A quick guide to help you to prepare for a video consultation.

Here you can find the support that NHS England and NHS Improvement is putting in place to help NHS trusts and foundation trusts rapidly scale up their video consultation capability in response to the COVID-19 pandemic.

This RPS page opens with an introductory webinar and contains links to further learning and resources.