NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Medicines use reviews

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The purpose of this guide is to support pharmacists who want to learn how to become accredited to deliver the medicines use review (MUR) service. The guide will give you general information about the MUR service and will signpost you to the most appropriate places for your learning and to other key resources. It also contains advice to help you successfully complete the CPPE and University of Manchester MUR assessment.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify key resources for your learning on MURs
  • describe the professional and legal requirements for providing an MUR service
  • describe how the CPPE and University of Manchester accreditation process works
  • apply the learning from this guide in order to successfully complete the CPPE and University of Manchester MUR assessment.
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The aim of this programme is to support pharmacy teams in improving their knowledge of high-risk medicines and help pharmacy professionals to identify how they can minimise adverse events and improve patient understanding. It also includes scenarios linked to the targeted high-risk medicines MUR to support your personal development and practice.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • define high-risk drugs and update your knowledge of them
  • determine what education and advice patients taking high-risk medication need
  • identify the signs and symptoms that would prompt a referral
  • implement actions to minimise risk to patients in your pharmacy
  • examine your professional judgement in the programme’s high-risk medicines scenarios and identify areas for self-development.
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The aim of this guide is to help pharmacy teams work together to undertake effective, high quality MURs. It will help you explore ways of targeting those patients who will benefit most from MURs, identify key medicines usage issues for each of the target groups and use these to improve the quality of the MURs you undertake.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • identify and prioritise those patients in the national target groups who would benefit most from MURs
  • develop successful strategies for communicating with patients about high risk medicines
  • identify interventions that can improve medicines management for patients with respiratory disease
  • describe local arrangements for communication of post-discharge information from hospital to the community
  • implement improvements in the care of patients in the national target groups by undertaking high quality MURs
  • demonstrate that your MURs provide value for money.
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Consultation skills for pharmacy practice: taking a patient-centred approach

This resource is not currently available to you, click for more information.

Enhancing the communication and consultation skills of pharmacists and pharmacy technicians has been identified as a priority by Health Education England. This downloadable programme forms part of the core learning for the Consultation skills for pharmacy practice programme.


10h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the concept of patient-centred care
  • describe the key communication and consultation skills and techniques required to conduct patient-centred care
  • apply methods to assess your own practice and identify areas of improvement
  • support patients, by using a patient-centred approach, to help them get the best from their medicines and/or in making healthy lifestyle choices
  • further develop your practice by exploring tools and techniques, such as health coaching.
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external resource

This resource will provide you with information from the PSNC website about the Medicines Use Review (MUR) service.

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