NHS priorities

Whether it’s to prepare for the next Quality Payments Scheme deadline, or to increase your confidence in helping people with a learning disability, this section provides topic-specific pages that link to current NHS priorities. This section will support you in keeping your knowledge and skills up to date in order to provide high-quality pharmacy services and be service-ready.

Clinical pharmacy

Our clinical portfolio is expanding on a frequent basis, helping you to advance your knowledge and skills and deliver medicines optimisation in practice for all sectors of pharmacy. From two new focal points a year to our small group learning for hospital pharmacists – Optimise – this section focuses on clinical pharmacy, diseases and therapeutics.

Public health

The public health agenda is embedded in pharmacy, yet topics such as emergency contraception or stop smoking support are as prevalent as ever. As well as our public health workshops, use this section to access a wide range of resources to assure and maintain your competence, all underpinned by the Declaration of Competence system.

Care homes

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This workshop is for pharmacy professionals who are new to, or are considering providing medicines optimisation for residents in care homes for older people.

It is an interactive learning session using innovative practical activities, including a film and observation exercise, to build participants’ skills and confidence in changing how medicines are used in this setting.

#CPPEcarehomes


12h:30m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • observe day-to-day practice in a care home for older people and identify poor care and potential medicines-related safeguarding incidents
  • list the checks needed to ensure medicines reconciliation is completed accurately for new care home residents
  • describe examples of good practice in medicines optimisation for older people in care homes
  • implement practical strategies to manage poor practice in medicines optimisation and medicines-related safeguarding incidents to improve resilience of care homes
  • create a checklist to guide care staff about whether a 'when required' medicine may be needed in a resident with dementia.
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Consultations with older people are commonplace in pharmacy practice, but increasing complexity around medicines and conditions can present challenges. Supporting the older person in making decisions around their medicines and health while promoting dignity and respect is a vital part of the role of every healthcare professional.

This workshop is part of the Consultation skills for pharmacy practice programme which you can access via the Consultation skills for pharmacy website. It will support you in adapting your consultation to the needs of the older person to ensure a patient-centred approach.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe the issues that make the consultation with the older person different
  • appreciate and respect the perspective of the older person when discussing their medicines and health
  • describe the key skills and behaviours that are essential to ensure older people are considered with respect and dignity
  • adopt the key practice standards that will support you in demonstrating a person-centred approach when consulting with older people
  • complete a self-reflection form to support you in developing your practice.
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This programme focuses on symptoms associated with conditions requiring palliative care management and treatments to manage these symptoms, as well as reflecting on how you can impact on end-of-life conditions.

#CPPEpalliativecare


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the aims and approaches of palliative care
  • describe the aetiology of common palliative care symptoms and emergencies and their management strategies
  • advise healthcare professionals about appropriate opioid dose conversions
  • advise healthcare professionals about medicine compatibilities in syringe drivers
  • engage with patients/carers to discuss their condition, choice of medicines, duration and withdrawal of treatment
  • recognise the main sources of psychological distress in patients who have entered the palliative care stage in the course of their illness
  • explain the benefits of a multidisciplinary approach to palliative care pain and symptom management
  • contribute to advanced care planning provision in your local area
  • signpost family members/carers for further advice and support.
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This programme will help you develop your role in the early identification of dementia and to recognise signs and symptoms of its different types, while helping you to deliver improved outcomes and signposting.

#CPPEdementia


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this programme you should be able to:
  • define the different types of dementia and their presentation, assessment and diagnosis
  • distinguish other conditions or factors that may mimic the signs of dementia
  • analyse the holistic and pharmacological treatment options for patients with dementia
  • evaluate the ways in which the care of patients with dementia can be improved, and how to support families and carers.
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The aim of this programme is to develop your knowledge and skills to help you manage and optimise care for patients who might lack mental capacity to make a specific decision relating to their medicines at a given point in time.

#CPPEmentalhealth


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • summarise the legal framework and professional standards surrounding the Mental Capacity Act 2005
  • describe the important role of pharmacy professionals within the multidisciplinary team in ensuring the appropriate application and ongoing assessment of the Mental Capacity Act 2005 and its purpose in the use of medicines
  • identify situations in which pharmacy professionals might encounter issues concerning mental capacity during their practice, including appropriate use of covert administration of medicines and what issues to consider when making recommendations
  • identify suitable sources of information for understanding the assessment and ongoing management of mental capacity and covert administration of medicines
  • develop a working knowledge of the content and purpose of policies and procedures which relate to the management of medicines for patients suspected of lacking mental capacity
  • recognise the situations which require referrals to other healthcare professionals.
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Care homes: supporting people, optimising medicines

This resource is not currently available to you, click for more information.

The aim of this learning programme is to update your knowledge about working with care homes, the roles and responsibilities of the teams involved and the legal issues, guidance and regulations surrounding medicines in care homes. Through practice-based activities the programme supports you to use that knowledge in care homes and help residents make the most out of their medicines.


4h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • present an overview of social and healthcare teams involved in care homes, including specific details for your local area
  • recognise the responsibilities of the pharmacy team within care homes
  • demonstrate an understanding of the policies, processes and legislation relating to care homes by creating a plan to apply in your practice
  • describe safe and effective processes for the management of medicines in care homes and understand how these processes link to community pharmacies and general practices
  • identify the steps and people involved in the medicines review process in care homes, and how this supports medicines optimisation
  • explain the roles of the people involved in the care of residents and the management of their medicines in a care home and describe how the pharmacy team can communicate effectively with them to reduce medicines-related problems.
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Care Quality Commission homepage

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The aim of this learning programme is to update your knowledge on the changes that come with ageing and the impact these have on health and medicines use for older people. It also explores the roles of the multidisciplinary teams to help you to understand how pharmacy can link in with them to improve health outcomes for older people and to provide support for their carers.


6h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the importance of taking a person-centred approach to support older people with their medicines use, which reflects the differing needs of older people, especially those who are frail or have mental health problems
  • outline the healthcare settings commonly used by older people, the role of various people who provide care for older people and the role of pharmacy in supporting the safe transfer of care between settings
  • describe the impact of the physical, behavioural and socio-economic challenges faced by older people on their use of medicines and how pharmacy services can support medicines optimisation
  • describe the effects of ageing on the pharmacokinetics and pharmacodynamics of medicines and the causes and consequences of polypharmacy
  • outline the role of the pharmacy team in safeguarding vulnerable older people.
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This programme will help pharmacy teams to develop the confidence, competence and communication skills to work in partnership with patients and other healthcare professionals to enable patients to get the most from their multiple medicines.


5h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • explain the terminology associated with polypharmacy and what it means for patients and the healthcare team
  • identify the causes and consequences of polypharmacy, in particular in relation to older people and the wider NHS
  • describe how polypharmacy fits with the medicines optimisation agenda
  • identify how you could use decision-making tools and strategies to support your practice
  • use effective communication and consultation skills to undertake patient-centred discussions
  • develop your own approach, relevant to your area of practice, to support patients on multiple medicines
  • identify the common medicines that cause problematic polypharmacy and patient hospital admissions
  • prioritise, in conjunction with the patient, what interventions to make by taking a holistic approach to optimising patient care.
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NICE Social care guideline (SC1) Managing medicines in care homes

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The aim of this learning resource is to give you the skills, knowledge and confidence to deal professionally with any safeguarding issues that may arise in the course of your practice.

Completion of the programme and the associated Level 2 assessment will fulfil the safeguarding requirements at Level 2 for pharmacists and pharmacy technicians as required for the Quality Payment Scheme and by the intercollegiate document Safeguarding children and young people.

Completion of the programme and the associated Level 1 assessment will allow pharmacy support staff to prove their competence at Level 1 as required by the intercollegiate document Safeguarding children and young people.


3h:00m (for events this includes pre and post event learning)


Learning Objectives:

On completion of all aspects of this learning programmme you should be able to:
  • explain your role in safeguarding children and vulnerable adults and be aware of your legal, ethical and professional responsibilities
  • describe the different types of abuse that children and vulnerable adults may be subjected to and know how to recognise the potential signs of abuse
  • know who to contact for advice if you have concerns about the safety of a child or vulnerable adult
  • take appropriate action if you suspect a case of abuse or neglect, including appropriately reporting and recording your concerns and sharing of information
  • be able to identify and refer on an individual suspected of being a victim of trafficking, child sexual exploitation and female genital mutilation or at risk of radicalisation.
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The Consultation skills for pharmacy practice (CSfPP) website has been developed in association with Health Education England to support pharmacy professionals in developing patient-centred consultation practice; it presents a six-step learning and development pathway with useful tools and resources to support personal reflection, learning and assessment.

You can access this website here: Consultation skills for pharmacy practice


Learning Objectives:

By working through the six-step pathway you should be able to:
  • explain why consultation skills are important for all pharmacy professionals
  • recognise your professional responsibility to reflect on and develop your consultation skills, by working towards the new practice standards
  • establish how productive your consultation skills are currently and identify key areas on which to build your expertise
  • describe and apply the key skills, models and techniques that support a patient-centred approach to your consultation practice
  • engage in the CSfPP assessment process to review your learning and development effectively
  • explore how you can continue to develop your skills and behaviours in practice.
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This e-assessment is linked with the CPPE Care homes: supporting people, optimising medicines e-learning programme and assesses you on the learning objectives within that programme.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Care homes: supporting people, optimising medicines e-learning programme. Access and successful completion will contribute to your own personal development plan, be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It may also provide evidence for achieving competencies in the RPS Foundation or Advanced Pharmacy Frameworks. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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This e-assessment is linked with the CPPE Safeguarding children and vulnerable adults e-learning programme and assesses you on the learning objectives within the programme.

This is an open book assessment so please ensure you have the learning programme and any other resources to hand before you start the assessment.


Why should I do this assessment?

This e-assessment completes the learning you began with the CPPE Safeguarding children and vulnerable adults e-learning programme. Successful completion will be recorded in your My CPPE record and will enable you to complete a CPD entry on the learning. It will also provide evidence of your learning at Level 2 of the Intercollegiate Document: Safeguarding children and young people - roles and competences for healthcare staff: (2014), as required for the Quality Payments Scheme. If you are working towards completing a Declaration of Competence for a pharmacy service, successful completion of this assessment will provide evidence of your learning.
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Work your way around the Dementia learning topic, taking part in bite-sized interactive challenges that will help you and your team support patients and carers with administering medicines, transfer of care from hospital to care home setting, and medicines adherence.

You can access this learning here: Dementia - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • describe new methods of engaging with patients and the public
  • provide advice and signposting on self-care and public health
  • explain how to deal effectively with patient queries about long term conditions or medicines
  • support a person presenting with a new prescription
  • describe how to advise appropriately a patient requesting an OTC medicine
  • become more confident in dealing with therapeutic challenges and prescription interventions
  • explain how you would work in partnership with other healthcare professionals to support patients.
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Work your way around the Palliative care learning topic, taking part in bite-sized interactive challenges that will help you and your team support patients with the management of pain, fatigue, mouth problems and other common side-effects of palliative care.

You can access this learning here: Palliative care - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • provide advice and signposting on self-care and public health
  • explain how you would develop and deliver a successful pharmacy service
  • support a person presenting with a new prescription
  • describe how to advise appropriately a patient requesting an OTC medicine
  • identify and meet the professional development needs of the pharmacy team.
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Work your way around the Supporting carers learning topic, taking part in bite-sized interactive challenges that will help you and your team learn to identify carers and young carers. The challenges will support you in giving advice on self-care and healthy lifestyle choices for carers, as well as how to manage medicines for the people they care for.

You can access this learning here: Supporting carers - theLearningpharmacy.com


Learning Objectives:

On completion of all aspects of this learning programme you should be able to:
  • develop and run an effective health promotion campaign in your pharmacy
  • provide advice and signposting on self-care and public health
  • explain how to deal effectively with patient queries about long term conditions or medicines
  • support a person presenting with a new prescription
  • describe how to advise appropriately a patient requesting an OTC medicine
  • explain how you would work in partnership with other healthcare professionals to support patients
  • identify and meet the professional development needs of the pharmacy team.
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external resource

Wirral Clinical Commissioning Group: STOPP START took to support medication review

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NHS Scotland Polypharmacy guidance

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A patient centred approach to polypharmacy: a process for practice paper from the Specialist Pharmacy Service

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Medstopper: a deprescribing resource for healthcare professionals and their patients

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Care Home Use of Medicines Study (CHUMS): Medication errors in nursing and residential care homes

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Pharmacists working in care homes: ultimate guide

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How CQC regulates: Residential adult social care services provider handbook, April 2016

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