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Customer Service Excellence

Customer Service Excellence for CPPE

In April 2009, the Centre for Pharmacy Postgraduate Education (CPPE) achieved accreditation for the Government's customer service standard Customer Service Excellence (CSE).


Our aim is to continually improve our service to our customers. Achieving this standard highlights the commitment the team at CPPE has towards providing an excellent customer service. (More information about the Customer Service Excellence standard is available online at: www.cse.cabinetoffice.gov.uk.)

CPPE customer charter and quality of service

CPPE customer commitment

We have developed a customer charter to highlight our commitment to you for providing high-quality learning programmes and excelllent customer service. More about CPPE customer commitment

 

How have we performed?

CPPE customer service performance

View our latest targets and results for our customer service measurements.

View our latest performance targets

Customer panel

Customer panel

Join our customer panel and support our customer service improvements.

More about CPPE customer panel

Complaints policy

Complaints policy

If you are dissatisfied with an aspect of our service then please email our customer services team on: info@cppe.ac.uk.

View CPPE customer complaints policy