click for CPPE home page
home
site map

Frequently asked questions and ‘how to’s


How to use the CPPE website


Navigation


Register and login


Features


Booking and ordering


Customer service


Assessment


Preregistration pharmacists


IT requirements


Links to other FAQs

The following links will take you to the appropriate pages on our website:





navigation


About the CPPE homepage


The CPPE main homepage is the first page you see when accessing our website at www.cppe.ac.uk. You can easily navigate back to it by clicking on the CPPE logo at the top of any of our webpages or clicking on home on the menu bar. The homepage has links to the most common features you will use on the site.

Go to homepage

Navigating around the website


To navigate around the website, click on a tab on the top menu bar and you will see a sub–menu appear. Scroll down to and click on the sub–menu of your choice.

How do I browse the learning programme portfolio?


Go to the learning tab in the top menu bar at the top of the screen and choose your preferred option, eg, full learning portfolio, new programmes, open learning, or any sub–menu therein.

Go to the learning section

register and login


Who can register with CPPE and use its services?


To register with CPPE you must be a pharmacist or pharmacy technician, registered with the RPSGB, providing NHS services in England, or a preregistration trainee with a registered address in England.

You will need the following information with you when you register with CPPE:


It is important that the information you use to register is the same as that held by RPSGB.

Go to the registration page

Do I need to register with CPPE?


You will need to register on the CPPE website and receive a password if you wish to do the following:


Otherwise, you are free to just browse the site.

Go to the registration page

How do I register and log in?


To log in:


To register:


An email containing your password will be sent to your email address. Please wait for this email to arrive before you try to log in. As soon as you receive it, click on the link in the email to change your password.


Hotmail, Yahoo, Gmail and AOL users:

Please be aware that the email from CPPE containing your password might go directly to your spam or trash folder. Before you contact CPPE, please check your spam and/or trash folders if you do not receive the password email in your normal inbox.


Still unable to register?

Please send an email to a member of our customer services team at info@cppe.ac.uk and include the following information:



We will contact you with more information.


Go to the registration/login page

What do I do if I have forgotten my password?


If you cannot remember your password, please click on Login and then the Forgotten your password? link shown on the login page.


Once you have submitted your details, an email will be sent to your CPPE-registered email address.


Go to the login page

What information do I need to log in?


RPSGB number

This is the number given to you by the Royal Pharmaceutical Society of Great Britain (RPSGB). You will be a practising pharmacist or a registered practising pharmacy technician delivering NHS services in England.


Password

Your password is case sensitive. Get a password reminder (you will be asked security questions before we send you this information to your email address).


Preregistration trainees

If you are a preregistration trainee, use your preregistration number from the RPSGB when you register.


Newly qualified pharmacists

Once you have qualified you must use your new registration number. If you previously used CPPE as a preregistration trainee, then use your new number and existing password.


Go to the login page

features


What additional features can I access once I log in?


Once you have logged in you will be able to do the following:



Go to the login page

What is my CPPE?


The CPPE website has been personalised for every individual practising pharmacist and registered practising pharmacy technician. Your personalised information is available in the my CPPE area of the website. You will find information and tools related to your personal relationship with CPPE as a pharmacist or pharmacy technician, which include the following:



Go to the my CPPE section

Forums – First visit/registration


The CPPE forums are an online bulletin board facility where you can post responses to an active topic discussion.


To access the forums:



Go to the forums

booking and ordering


How do I order an open learning programme?



Go to the open learning portfolio

How do I book on to an event?



Go to the events/workshops section

How do I cancel a booking?


If you have booked on to an event and then you cannot attend, you must let as know in writing as soon as possible via email, fax or letter, or via our website (see below).

Please be aware if you are not able to give us sufficient notice (ie, ten days or more prior to the event), or you do not turn up to an event, we will have to charge you a fee. Our full cancellation policy is available to view at http://www.cppe.ac.uk/Miscellaneous/cancellationpolicy.asp.

To cancel a booking via our website:



Go to the check my orders/bookings page

What can I order?


You can access up to 12 learning programmes with CPPE (commencing on 1 April each rolling year). This includes a maximum of eight tutor-led events. Materials downloaded from the website, as well as e–learning, learning@lunch, focal point or local solutions programmes, do not count towards the annual limit.


Go to the learning section
Go to the quick order page

How much does it cost?


All CPPE learning programmes and events are free to our eligible users. We are funded by the Department of Health to offer programmes free of charge to pharmacy professionals registered with the RPSGB who provide NHS services in England.


Go to the learning section

How do I download a learning programme or supporting documents?



Go to the learning section

How do I download a pre-event task?



Go to the events portfolio

customer service


What level of service do you provide?


CPPE is committed to providing high–quality and professional learning programmes and excellent customer service. We have set a number of standards for the level of service that you can expect when dealing with us.


View our customer charter (PDF)

Go to the customer services page

How do I make a complaint?


If you want to make a complaint this should be made in writing via letter, fax or email:


Address: Centre for Pharmacy Postgraduate Education
1st floor, Stopford Building
The University of Manchester
Oxford Road
Manchester M13 9PT.
Fax: 0161 778 4030
Email: info@cppe.ac.uk

To help us understand and respond quickly to your complaint, it is helpful to include all relevant details in your correspondence together with your Royal Pharmaceutical Society of Great Britain (RPSGB) registration number and contact details.


Let us know when we have answered your concern.


View our complaints policy (PDF)

assessment


How do I access an e–assessment?



Go to the e-assessment portfolio

Alternatively, you can access the e-assessment via the list of topics in your CPPE record file as follows:



Go to your my CPPE record page

preregistration pharmacists


What learning programmes can preregistration pharmacists access?


Preregistration pharmacists have access to two printed learning programmes from a choice of the following:


Allergy: manifestations and management 38033
Avoiding antibiotic resistance: the role of the pharmacy team 37592
Dealing with difficult discussions 37171
Emergency contraception 36456
NHS repeat dispensing focal point* 39404
Responding to minor ailments 38013
Safeguarding children 38906
Stop smoking (CD–ROM) 37026
Weight management 37852

* Any pharmacist who offers NHS services under the community pharmacy contract needs to complete appropriate training in NHS repeat dispensing. If you plan to work full time in community pharmacy or offer locum services, we strongly recommend that you order the NHS repeat dispensing programme.


As a preregistration pharmacist you have access to the following:


download icon Download: you can download any of our paper-based learning programmes.


e learning icon e-learning: you can access these interactive programmes live on our website.


assessment icon e–assessment: we have a range of different assessments which are often linked to our learning programmes. These e–assessments are available on our website 24 hours a day, 7 days a week. If you successfully complete an e–assessment, you will be sent an e–certificate to show that you have a thorough understanding of a topic area. The only assessment you cannot access is the MUR, for which you need to be a fully qualified pharmacist.


View our preregistration trainees leaflet (PDF)

Go to the preregistration trainees page

IT requirements


Can I use the website with a dial–up connection?


Yes – the CPPE website does work with a dial–up connection, although it will be slower than if you were using broadband. We have tried to ensure that all our downloadable materials are 1 MB or smaller in size. The MUR assessment is the only feature that we recommend you need broadband to connect to.